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Netgear Zing Mobile Hotspot Setup and Troubleshooting

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Last updated by Ting Help

Setup

Setting up your Netgear Zing is simple! Once you've got it activated on your account with a phone number, simply do the following:

  1. Confirm you're in an area with 3G or LTE data coverage by checking our coverage map*.
  2. Insert the battery and charge up your Netgear Zing.
  3. Once charged, turn it on by pressing and holding the power button until the Netgear logo comes up.
  4. Wait for the device to run through the hands free activation, following the prompts.
  5. Make sure your computer's Wi-Fi is enabled.
  6. Make sure your computer is not connected to any other Wi-Fi or wired network.
  7. Note the Wi-Fi name and password of your Netgear Zing listed on the device display.
  8. On your computer, look for the Netgear Zing's Wi-Fi name in your list of Wi-Fi networks and connect to it.
  9. If your computer does not have Wi-Fi, connect to the Netgear Zing with the USB cable and allow the setup to run so the necessary drivers can be downloaded.
  10. If it doesn't happen automatically, open your browser on your computer and go to http://sprinthotspot/index.html or http://192.168.1.1. Log in to view and edit settings; the default password is "password". For more information on what you can do in the Zing Manager browser interface, check out this article.

*The Netgear Zing is a tri-band LTE device, but not all LTE markets have been upgraded to tri-band yet. In those areas only 3G data will be available for tri-band devices. For more information click here.

 

General Troubleshooting

If you're having trouble getting your Netgear Zing Mobile Hotspot up and running, or if it's stopped working, try the troubleshooting steps below.

1. Check that data is available in your area

To make sure that data is available where you're located, plug your address into our map and check your data coverage. Remember, if you're roaming, data won't be available.

Note: The Netgear Zing is a tri-band LTE device, but not all LTE markets have been upgraded to tri-band yet. In those areas only 3G data will be available for tri-band devices. For more information click here.

 

2. Confirm that your Netgear Zing is active with a phone number

To check if your Netgear Zing is active with a number, click on "Device settings" in your account and check the "State" of your device. It should be listed as "active."

If your number is suspended, that status will show up here and that means your device isn't active.

2. Confirm that your Netgear Zing is active with a phone number

 

 

3. Confirm that data is enabled on your account

To confirm that data is enabled on your account, go to the "Device settings" page for your Netgear Zing in your Ting account online, and make sure "Can access the Internet" is checked. This will be the only available setting for your Netgear Zing. If the setting is grayed out (i.e. you can't update it), then the device isn't active.

3. Confirm that data is enabled on your account

 

 

4. Verify that there's a data connection

The type of data connection being accessed by your Netgear Zing, along with signal strength, should be displayed on the top left hand corner of the device's screen. If nothing is displayed:

  • connect your computer to your Netgear Zing (this does not require an internet connection)
  • open a browser window and go to http://sprinthotspot/index.html or http://192.168.1.1
  • log in (default password is "password")
  • once you're logged in, look at the Status section (on the left hand side) for the signal strength and connection information    
  • If there are 3G/4G icons and green signal strength bars, then you are connected to the network
  • power cycle your Netgear Zing to get it to show this information on the LCD display.

 

5. Power cycle your Netgear Zing

Press and hold the power button to turn off the Netgear Zing, remove the battery, wait about 30 seconds and then put the battery back in. Turn the device back on by pressing and holding the power button for about 2 seconds.

 

6. Check your computer (or connected device)

Check the following on your computer (or connected device):

  • Wi-Fi is enabled and the computer is connected to the Netgear Zing
  • if you're using a direct cable connection, ensure that the software drivers for the Netgear Zing are installed on your computer
  • make sure your computer doesn't have any other Wi-Fi or wired network connections
  • make sure your computer isn't on the device's block list by doing the following on the Netgear Zing: Tap Wi-Fi > View Blocked devices > Find your device and tap Unblock. The list can be turned on or off and if the block list is not enabled, there will be no option to view it.

 Try restarting your computer and then reconnecting to the Netgear Zing.

 

7. Check if you've reached the maximum number of connections allowed on the Netgear Zing

The number of devices currently accessing your Netgear Zing's network will be displayed on the home screen of the device in the Devices box.

To check the maximum number of devices allowed to connect to the device per category, on the device tap Wi-Fi > Options > Max Wi-Fi Devices

The number of main vs guest connections will be displayed and you can change how many are allotted to each category or change the overall number of connections allowed to a maximum of 10 in total.

 

8. Confirm your Wi-Fi credentials

Ensure that you are using the correct Wi-Fi name and password on your computer or connected device to access your Netgear Zing's Wi-Fi network.

If you're not sure of your Netgear Zing's credentials, take a look at the home screen on the device; they will be displayed there.

 

9. Confirm that Wi-Fi connections are not disabled because of USB tethering

If another device is connected to the Netgear Zing by USB, then the Wi-Fi network might be disabled. To check whether Wi-Fi connections are being disabled because of USB tethering, do the following on the device:

Tap Wi-Fi > Options > USB Tether - check if "Wi-Fi stays on" or "Wi-Fi stays Off" is selected

 

10. Check what kind of data your Netgear Zing is trying to access

If you are in an area that only has 3G data and your Netgear Zing is set to only connect to LTE data, you'll need to change your network mode settings.

On the device, Tap Settings > Network > Network Mode > Chose from Automatic, (4G) LTE Only and (3G) CDMA Only

Note:  The Netgear Zing is a tri-band LTE device, but not all LTE markets have been upgraded to tri-band yet. In those areas only 3G data will be available for tri-band devices. For more information click here.

 

11. Update your Netgear Zing's 3G network settings and PRL

  1. Connect your computer to your Netgear Zing (this does not require an internet connection)
  2. Go to http://192.168.1.1 and log in (default password is "password")
  3. Click on Settings on the left hand side of the page
  4. Click on the Network tab
  5. Make sure you're on the Preferences tab within Network
  6. Click "Update Network Settings" and then click "Update PRL"

If you're unable to access the browser interface for your Netgear Zing, disconnect it from your computer, power cycle it and try to connect again. If you still can't get the interface to come up, get in touch.

11. Update your Netgear Zing's 3G network settings and PRL

 

 

12. Disable firewalls on your computer or connected device

Some firewalls will block the Netgear Zing's signal and need to disabled in order to use it.

 

13. Troubleshoot specific error codes

If you're coming across an error code, there may be some more specific troubleshooting that you need to do. The most common error codes, and what to do about them, are listed in this article.

 

14. Reset your Netgear Zing to factory defaults

  1. Turn off the Netgear Zing, remove the battery for about 30 seconds. Replace the battery and then turn the device back on.
  2. On the device, tap Settings
  3. Tap Reset
  4. Tap Factory Reset
  5. Tap Yes
  6. Tap Enter MSL and then enter your device's MSL
  7. Tap OK
  8. Tap Begin Reset
  9. The Netgear Zing will reset and reboot

 

Get in touch.

If none of these tips have gotten you up and running, then it's time to get in touch so we can help. Please be sure to let us know what you've done already so we know where to pick up.

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