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Home Phone Connect 3 Setup and Troubleshooting

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Last updated by Isabel M

Setup

It's a good idea to set up your HPC3 in an area of your home where you're going to get good reception (like near a window) and not in, say, the corner, basement office.

  1. Install the back up battery.
  2. Plug the antenna into the back of the unit.
  3. Plug the power adapter into the back of the unit.
  4. Plug the power adapter into a wall outlet.
  5. Press and hold the power button. The device is on when the key light is white.
  6. Unplug your home phone handset from the wall jack and plug it into one of the provided ports on the HPC3. DO NOT plug the HPC3 into the wall phone jack.
  7. It will take 3-5 minutes for the HPC3 to activate (including PRL and software update). DO NOT touch the device during this time.
  8. When the activation is complete, press the OK key.

You may hear a dial tone on your HPC3 before it is actually activated, so make sure that your phone number is active on your account before trying to use the device.

Voicemail

To set up voicemail, dial *86 on your connected handset and follow the prompts. This is also the number to dial to check your voicemail.

You can also set up voicemail using the following steps.

  1. Press the Menu key.
  2. Scroll to Voicemail and press the Select key.
  3. Tap the Listen key. The handset will ring.
  4. Pick up the handset when it begins to ring.
  5. Follow the voice prompts to set up voicemail options.
  6. Now messages will be played automatically when you tap the voicemail option.

While we don't recommend using the HPC3 with an answering machine, if you choose to do so, you'll want to account for the HPC3's standard number of rings, which is 5. If you're calling a number that utilizes the HPC3, you'll likely hear 6 rings but the first one is not registered by the device. This means if you want it to work with an answering machine, you'll need to set that to pick up after 4 rings so that the voicemail doesn't kick in.

Please note, your answering machine may not always collect messages as you anticipate when used with an HPC3.

Troubleshooting

Can't Make or Receive Calls
  1. Ensure that you have voice coverage in the location of your HPC3.
  2. Make sure the phone number associated with the HPC3 is active on your account.
  3. Check that the white power light (on the power button) is on.
  4. Check that the antenna is securely attached.
  5. Check that the phone cord connecting the handset to the HPC3 is securely attached.
  6. Check that you have the latest software version.
  7. Try power cycling your HPC3 with a 30 second wait in between.
  8. If you have low signal (few bars), try moving the HPC3 to another location in your home with better reception.
  9. Try running a carrier reset and then a PRL update
  10. Try running a profile update.
  11. Try a different handset if you have one available.
  12. Try resetting the HPC3 to factory defaults

My call will not connect properly when I try dialing from my saved phone number listing

If there's a voicemail message waiting, you'll hear 6 beeps to indicate that there's a message before you hear a regular dial tone.

If you experience this issue, hang up. When you pick up again, wait for the indicator tones to complete and for the regular dial tone to kick in before you begin dialing.

My fax machine, digital cable, security alarm system are not working with the Home Phone Connect.

Since the Home Phone Connect works using a wireless connection and not a traditional landline, some services aren't going to be compatible with it.

Fax machines and home security systems will not work with the Home Phone Connect.

Check with your digital cable provider to determine if their services can operate via a wireless connection through the Home Phone Connect.

Maintenance

Carrier Reset
To reset the device's connection to the network
  1. On the handset dial # # 72786 #.
  2. The device will restart and hands free activation will begin
Profile Update
  1. Press Menu key
  2. Scroll to Update Device and press the Select key
  3. Scroll to UpdateProfile and press the Select key
  4. Press OK when complete
PRL Update
To update your device's PRL (preferred roaming list)
  1. Press Menu key
  2. Scroll to Update Device and press the Select key
  3. Scroll to UpdatePRL and press the Select key
  4. Press OK when complete
Reset to Factory Defaults
  1. Press the Menu key
  2. Scroll to Settings and press the Select key
  3. Scroll to Reset Settings and press the Select key
  4. Press the Reset key
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