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Windows Wi-Fi Calling Setup (GSM Only)

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Last updated by Isabel M

Setting up Wi-Fi calling on your GSM Windows device is easy. Follow the directions below to enable Wi-Fi calling and set your calling preferences.

 

Enabling Wi-Fi Calling

On a Windows device, Wi-Fi calling is its own app:

  1. Scroll to the Wi-Fi calling app.
  2. Turn it on.

You may want to pin the app to your home screen for easy access as well.

Now your phone is ready to use Wi-Fi calling. Now you'll want to set your Wi-Fi calling preferences.

 

Enabling Wi-Fi Calling

 

 

Setting Wi-Fi Calling Preferences

To set your calling preferences:

  1. Go to the Wi-Fi calling app and select preferences from the options at the top of the screen.
  2. Choose from:
    • Wi-Fi Preferred - If a Wi-Fi network is available, your phone will use the Wi-Fi network rather than the cellular network.
    • Cellular Preferred - Your phone will only use a Wi-Fi network for calls if there is no cellular network available.
    • Wi-Fi Only - Your phone will only use Wi-Fi networks for calls.

 

Setting Wi-Fi Calling Preferences
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Comments

  • Avatar
    Jack Thompson

    Hello there, My account states that wi-fi calling is enabled for my Nokia 635, but I do not see the app. How do I get the app installed on my device?

    Thanks so much!

  • Avatar
    Travis LeRoy

    There isn't an app. It's built into the OS. Once you turn it on its automatic whenever you're on Wi-Fi.

  • Avatar
    Isabel M

    Jack,

    If Wi-Fi calling is an option on your phone it will show up in the list of options; if it's not there, then it's not available for your device.

  • Avatar
    Raymond Gould

    I am having an issue with a Nokia 521 giving me an "ER01-Invalid certificate" error.  Does anyone have any suggestions or experience with this error?

  • Avatar
    Bruce Osborne

    It looks like you need to disable & re-enable Wi-Fi calling on the Ting dashboard. I would disable, wait 15 minutes, enable, & wait 15 minutes to be sure the changes progigate across the network,

    See https://support.t-mobile.com/docs/DOC-4950#subhead4

  • Avatar
    Raymond Gould

    Bruce, thank you so much.  I should have reposted I had resolved the issue.  I had tried the turning off the Wi-Fi calling and then restarting it, but the ER 01 was still coming up.  What I found was, some how, my daughter had managed to reset the date and time, which caused ALL sorts of fun issues.  So, making sure the date and time is "correct" will be one of the first things I check. :)  Thanks again. TING ROCKS!!!

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