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Wi-Fi calling with Ting FAQ

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Last updated by Christian Robinette

If you've got an eligible device, then you may be able to take advantage of Wi-Fi calling. Here we'll answer some common questions.

 

1. What is it?

Wi-Fi calling allows you to make and receive calls using a Wi-Fi network to boost the cellular signal. This comes in handy when you're in places where you don't normally get a good signal but do have access to a Wi-Fi network. Plus, unlike other VOIP (voice over IP) calling services, it uses your existing phone number.

 

2. Am I billed for Wi-Fi calling?

Yes. Wi-Fi calls and texts are billed at the same rate as regular calling and text messaging.

 

3. How do I know if I have it?

Your device will have the setting or app on it if your phone supports it:

GSM

  • iOS - iPhone 5c and higher running iOS 10 and up.
  • Android - Check your Mobile Networks settings for a Wi-Fi calling setting.
  • Windows - Check for Wi-Fi Calling in the list of apps.
  • BlackBerry - Currently Wi-Fi calling is only supported for the BlackBerry Q10 and Z10.

CDMA

  • iOS - iPhone 5c and higher
  • Android - Only some devices offer it. Check your device settings on your Ting account for the option.

 

4. How do I enable Wi-Fi calling?

Log into your Ting account online and go to Device settings. Find the device you want to enable Wi-Fi calling for and click the edit icon in the Minutes section. 

NOTE:  The Can use Wi-Fi calling setting appears in the control panel and can be set to Enabled for all GSM devices including ones for which Wi-Fi calling is not actually supported. Refer to FAQ #3 and your device to know if your device can make Wi-Fi calls. For CDMA subscriptions the Wi-Fi calling option will only be available for supported devices.

 

5. How do I set it up?

All you have to do is enable it on your phone and set your preferences. Once enabled, whenever you have access to a Wi-Fi network, your phone can switch to Wi-Fi calling depending on your preferences.

Click the links below to see where the Wi-Fi calling settings are for your device:

 

6. How do I use it?

Once you've got Wi-Fi calling enabled and preferences simply enable it and set your preferences for how you'd like your phone to treat Wi-Fi calling.

 

7. Do the people I'm calling need to have Wi-Fi calling too?

Not at all. Neither people calling you nor the people you call need to have Wi-Fi calling in order for you to use it.

 

8. Can I use it when I'm traveling?

Yes, you may use Wi-Fi calling while traveling. International calling must be enabled in Device Settings for the phone you plan to use. International roaming rates apply.

 

9. How do I set up my E911 address?

At this time Android devices can only use the Service Address we have on file. In the future, we plan to have a way for you to update this information in your account.

For iOS 10 compatible devices you will be forced to manually enter an E911 address when you enable Wi-Fi calling on your Ting iOS device.

 

10. Is my phone VoLTE compatible?

Select GSM devices are compatible with VoLTE technology on Ting. If your phone has 700Mhz and LTE band 12 frequencies, it is eligible to use VoLTE. What are frequencies?

iPhone 6 and up on our CDMA network have the ability to use this as well.

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