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FAQ: Wi-Fi Calling on GSM Devices

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Last updated by Allan B

If you've got an eligible GSM device, then you may be able to take advantage of Wi-Fi calling. Here we'll answer some common questions.

1. What is it?

Wi-Fi calling allows you to make and receive calls and send and receive SMS and MMS messages using a Wi-Fi network. This comes in handy when you're in places where you don't normally get service but do have access to a Wi-Fi network. Plus, unlike other Wi-Fi calling services, it uses your existing phone number.

2. Am I billed for Wi-Fi calling?

Yes. Wi-Fi calls and texts are billed at the same rate as regular calling and text messaging.

3. How do I know if I have it?

Your device will have the setting or app on it if your phone supports it:

  • Android - Check your Mobile Networks settings for a Wi-Fi calling setting.
  • Windows - Check for Wi-Fi Calling in the list of apps.
  • BlackBerry - Currently Wi-Fi calling is only supported for for the BlackBerry Q10 and Z10.

Currently Wi-Fi calling is not available for iOS devices on our GSM network.

4. How do I enable Wi-Fi calling?

Log into your Ting account online and go to Device settings. Find the device you want to enable Wi-Fi calling for and click the edit icon in the Minutes section.

4. How do I enable Wi-Fi calling?

NOTE:  The Can use Wi-Fi calling setting appears in the control panel and can be set to Enabled for all GSM devices including ones for which Wi-Fi calling is not actually supported. Refer to FAQ #3 and your device to know if your device can make Wi-Fi calls.

 

5. How do I set it up?

All you have to do is enable it on your phone and set your preferences. Once enabled, whenever you have access to a Wi-Fi network, your phone can switch to Wi-Fi calling depending on your preferences.

Click the links below to see where the Wi-Fi calling settings are for your device:

6. How do I use it?

Once you've got Wi-Fi calling enabled and preferences simply enable it and set your preferences for how you'd like your phone to treat Wi-Fi calling.

7. Do the people I'm calling need to have Wi-Fi calling too?

Not at all. Neither people calling you nor the people you call need to have Wi-Fi calling in order for you to use it.

8. Can I use it when I'm traveling?

Yes, you may use Wi-Fi calling while traveling.  International calling must be enabled in Device Settings for the phone you plan to use.  International roaming rates apply.

9. How do I set up my E911 address?

For now we'll be using the service address on your account. In the future we plan to have a way for you to update this information in your account.

10. Is my GSM phone VoLTE compatible?

Yes, select GSM devices are compatible with VoLTE technology on Ting. If your phone has 700Mhz and LTE band 12 frequencies, it is eligible to use VoLTE. What are frequencies?

Have more questions? Submit a request

Comments

  • Avatar
    Bruce Osborne

    Isabel,

    Number 3 needs updating. The option has been in Device Settings on the dashboard for quite some time.

  • Avatar
    V Rao Vasireddy

    When will wifi calling be supported on iOS devices? Thx.

  • Avatar
    Jon M

    Is there any way to know if a device supports WiFi calling before buying it?  Is there a list of device models that have it built-in?

  • Avatar
    Bruce Osborne
  • Avatar
    Denyson Figueiredo

    I would like to know when ting will support wifi calling on the IOS devices. T-mobile supports wifi calling now so we should be able to use our iphone 6 to do wifi calling. Now with IOS 8.3 wifi calling is full supported.

     

  • Avatar
    Bruce Osborne

    If T-Mobile supports it, it should work. Have you tried enabling it in your dashboard device settings? Sometimes it takes several minutes for the change to propagate on the network.

  • Avatar
    V Rao Vasireddy

    I have an iPhone 6 plus. I used wifi calling when I was with T-Mobile. My device settings on ting.com has wifi calling enabled. But, I don't see an option on the phone to turn wifi calling on. It was there for me to turn on or off when I was on T-Mobile. I think Ting needs to do something on their side to enable wifi calling on the GSM devices.

  • Avatar
    Denyson Figueiredo

    Thanks V Rao Vasireddy. I think this is something that has to be enable by the carrier. I also have it enable on the device settings webpage on ting but it does not show up on my phones. I have two Iphone 6 on ting and the option is not there. Since ting uses t-mobile for their GSM service they should enable that option. 

     

  • Avatar
    Rob Borucki

    Why does T-mobile say the Galaxy S5 supports WiFi calling but my Ting dashboard shows the option as DISABLED?

  • Avatar
    Bruce Osborne

    The option is disabled by default for all devices. Enable it and wait about 15 minutes for the changes to propagate across the network.

  • Avatar
    Rob Borucki

    Enable it on the device I presume?

  • Avatar
    Bruce Osborne

    Sorry I was not clear. Ting allows users to manage their accounts & device settings through a web portal.

    Go to https://ting.com/account/devices and select your device.

    You can clock Edit and change settings. I cannot give you more exact instructions right now because their portal appears to be broken.

    It wakes a while for changes to get distributed across the GSM network.

  • Avatar
    Rob Borucki

    Thansk Bruce, not a newbie here. I wasn't sure which side to enable first (portal or device) and then wait. I get it now.

  • Avatar
    Shu Yun Qi

    I would like to bring my own unlocked Nexus 6 to Ting using T-mobile network. This phone is never used with T-mobile. My question is whether it can be used for wifi calling? This is important to me because there is no T-mobile signal in my house.

  • Avatar
    Bruce Osborne
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    Isabel M

    Just to confirm what Bruce said (thanks, Bruce!), Wi-Fi calling is not currently supported for the Nexus 6.

  • Avatar
    Christopher Beyer

    WiFi calling is now supported on the Nexus 6 if you have received the 5.1.1 update. Build number is LYZ28E

  • Avatar
    Kimberly Allen

    Does anyone know if the Samsung Galaxy S4 will ever allow Wi-fi calling? It seems not to be on the list even though the 3 and 5 are...

  • Avatar
    Bruce Osborne

    It should work, according to this link. https://support.t-mobile.com/docs/DOC-5864

  • Avatar
    dave getz

    Wifi Calling as part of your cell account should be free unlimited as it dosen't use the network. It would be revolutionary and it would be a major selling point for ting.

  • Avatar
    Bruce Osborne

    dave,

    Ting is all about transparency, with no hidden fees. Carriers offering "free" Wi-Fi calling or mobile minutes (or "unlimited" data), just hide those charges in their higher fees for everyone.

    Wi-Fi calls still need to traverse the partner's (T-Mobile's) network, so Ting is charged for those calls.Ting, in turn, counts those minutes against the rate buckets.

    Even with paying for Wi-Fi calls, the vast majority of users save money with Ting.

    Those who cannot save money with Ting are not part of Ting's target market.

  • Avatar
    Denyson Figueiredo

    Bruce, if those calls are using the user's wifi how is this going or traverse to tmobiles network as you say. Its a voip system. This should be no different than google hangouts calls. You can have cellular off and wifi calling still working.

  • Avatar
    Denyson Figueiredo

    I have an unlocked iphone 6 on ting no wifi calling. Works on tmo but not on ting. If you get it to work on your let us know.

  • Avatar
    Lori Luza

    So is Ting blocking Google Voice and Hangouts? Because I can't seem to get those services working.

    I don't need/want a "real" phone. My calls are über minimal and just about always when I'm in good Wifi.

    I hate that I spent $270 on a phone that won't do this (which I couldn't have known until the phone was paid for, shipped, and arrived).

  • Avatar
    Rob Borucki

    Hangouts Dialer works fine for me on my GS5

  • Avatar
    Bruce Osborne

    Lori,
    Those services are not blocked. This thread relates to the native Wi-Fi calling, like that provided by T-Mobile.
    Hangouts just uses data and Google Voice. It should work fine.

  • Avatar
    Lori Luza

    Bruce,

    I have Google Voice on my iPhone (through Verizon, contract ending) and it all works just fine.
    I installed Google Voice (and hangouts and dialer) on my OnePlus One and it still uses my Ting minutes/messages instead of WiFi.

    Why-oh-WHY would I go through the trouble to have three extra apps if it's going to use my minutes/messages anyway and ignore the WiFi?

    I went through the help screens. I don't have the option that the screens say I should.

    I'm beyond frustrated and have been trying to get this working for days. Now, I'm up against a trip out of town on the very last day of my Verizon contract and I've had to tell family and friends that they probably won't be able to reach me by phone/text.

    So clearly, I don't have the "native WiFi calling" you describe, but I do want to be able to use "WiFi calling" on a GSM phone and that's what lead me to this thread.

  • Avatar
    Christopher Beyer

    Lori - I use Hangouts to make calls over WiFi and I am not charged Ting minutes/data, so it does work and it is not blocked. I mostly use it to make calls. To receive calls through Hangouts, you need to turn on the option in Hangouts to ring Hangouts when receiving an incoming call made to your Google voice number. If you have Google voice calls you Ting number and you answer it, then you will be charged Ting minutes.

  • Avatar
    Bruce Osborne

    The Hangouts dialer uses the Internet + Google Voice to connect your call.

    Ting GSM Wi-Fi calling uses the Internet + partner (T-Mobile) network to connect the call. T-Mobile charges Ting, so Ting charges us as users.

    T-Mobile hides their "free" Wi-Fi calling expenses by charging higher rates. Ting aims to be as transparent as possible on charges.

    I think Lori needs to call or chat with Ting support for further assistance. As a user, I do not have the information to help.

  • Avatar
    Denyson Figueiredo

    If Ting GSM Wi-Fi calling get charged as regular minutes, why not just use your own minutes?

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