Last updated by Allan B
If you've got an eligible GSM device, then you may be able to take advantage of Wi-Fi calling. Here we'll answer some common questions.
1. What is it?
Wi-Fi calling allows you to make and receive calls and send and receive SMS and MMS messages using a Wi-Fi network. This comes in handy when you're in places where you don't normally get service but do have access to a Wi-Fi network. Plus, unlike other Wi-Fi calling services, it uses your existing phone number.
2. Am I billed for Wi-Fi calling?
Yes. Wi-Fi calls and texts are billed at the same rate as regular calling and text messaging.
3. How do I know if I have it?
Your device will have the setting or app on it if your phone supports it:
- iOS - Only devices using iOS 10 or later support Wi-Fi Calling. Any older version of iOS will not.
- Android - Check your Mobile Networks settings for a Wi-Fi calling setting.
- Windows - Check for Wi-Fi Calling in the list of apps.
- BlackBerry - Currently Wi-Fi calling is only supported for the BlackBerry Q10 and Z10.
4. How do I enable Wi-Fi calling?
Log into your Ting account online and go to Device settings. Find the device you want to enable Wi-Fi calling for and click the edit icon in the Minutes section.
NOTE: The Can use Wi-Fi calling setting appears in the control panel and can be set to Enabled for all GSM devices including ones for which Wi-Fi calling is not actually supported. Refer to FAQ #3 and your device to know if your device can make Wi-Fi calls.
5. How do I set it up?
All you have to do is enable it on your phone and set your preferences. Once enabled, whenever you have access to a Wi-Fi network, your phone can switch to Wi-Fi calling depending on your preferences.
Click the links below to see where the Wi-Fi calling settings are for your device:
6. How do I use it?
Once you've got Wi-Fi calling enabled and preferences simply enable it and set your preferences for how you'd like your phone to treat Wi-Fi calling.
7. Do the people I'm calling need to have Wi-Fi calling too?
Not at all. Neither people calling you nor the people you call need to have Wi-Fi calling in order for you to use it.
8. Can I use it when I'm traveling?
9. How do I set up my E911 address?
At this time Android devices can only use the Service Address we have on file. In the future, we plan to have a way for you to update this information in your account.
For iOS 10 compatible devices, it can be set through the Wi-Fi calling set of the phone. you can also adjust it through the Settings of the phone at any time.
10. Is my GSM phone VoLTE compatible?
Yes, select GSM devices are compatible with VoLTE technology on Ting. If your phone has 700Mhz and LTE band 12 frequencies, it is eligible to use VoLTE. What are frequencies?