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Disabling iMessage

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Last updated by Isabel M

UPDATED: NOVEMBER 10, 2014

If you're moving your phone number to an Android or Windows phone, you should disable iMessage beforehand so that it is no longer registered for iMessaging.

You'll know you need to disable iMessage if you're experiencing any of the following:

  • you can't receive messages from friends with iPhones
  • you can't send messages to people with non-Apple devices
  • sms messages sent to your number are going to your old iPhone or other registered Apple device

To correct this you need to disable iMessage on your device.

If you no longer have your iOS device OR you've already transferred your number

Go to Apple's Dregister iMessage page and follow the steps in the "No longer have your iPhone" section.

 

If you still have your iOS device OR you haven't transferred your number yet

 1. Make sure that Wifi or data is enabled on your phone. If the phone is not connected to the Internet, the change you're making won't sync with the iMessage registration system.

 

2. Now go to Settings > Messages > iMessage and tap the on/off button.

 

 

3. Do this on ALL of your iOS devices using this number for iMessaging. You can sign back into iMessaging on those devices with a new number or an email address.

Have more questions? Submit a request

Comments

  • Avatar
    Melissa Williams

    The fact that you have to disable it BEFORE switching over would have been nice to know when I signed up to port my number instead of finding it out when my SMS won't send.

  • Avatar
    Bruce Osborne

    Here s a new solution from Apple if you do not have your old iPhone. Go to this site, and follow the instructions. https://selfsolve.apple.com/deregister-imessage

  • Avatar
    Mark Shannon

    My Ting account has "Can send text messages" and "Can receive text messages" both disabled, yet I still get a text message? Much worse I get billed for that text message? 

  • Avatar
    Bruce Osborne

    Apple iMessage uses data, not the text message sections unless the destination user has no Apple devices.

    If you are on an iPhone, you will be able to get iMessages from other Apple users,, but not from non-Apple users. You need the text messaging settings enabled to get those.

  • Avatar
    Mark Shannon

    It wasn't a iMessage.

  • Avatar
    Bruce Osborne

    So, why did you post this in an iMessage thread??

  • Avatar
    Mark Shannon

    Gee, I misread the post! Sorry about that!

  • Avatar
    Bruce Osborne

    Call or email Ting support to open a ticket. That does seem strange unless you are using a messaging app that uses data instead of SMS.

  • Avatar
    Renny M

    Hey Mark,

    I'll be contacting you via help request shortly, keep an eye out for an email!

  • Avatar
    ELLIOT SMITH

    September 14, 2014 21:32  Melissa Williams said:: "The fact that you have to disable it BEFORE switching over would have been nice to know when I signed up to port my number instead of finding it out when my SMS won't send."

      Melissa hopefully Ting will get right on that they are all about improving the user experience after all...

  • Avatar
    Bruce Osborne

    ELLIOT,

    This original posting was updated in November after Melissa posted. Apple has a tool allowing you to disable iMessage after you have switched.

    There was nothing Ting could do for a system controlled by Apple.

    Please reread the original posting and follow the link to Apple's online tool.

  • Avatar
    Deborah Camacho

    Why is it that only some iphones can text me, but other can not?

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