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Texts from Short Code 9016 (CDMA Only)

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Last updated by Isabel M

This text short code gets an article all its own because it can be a tricky one to get rid of. Simply blocking texts from this number doesn't always work and only hides the problem anyway.

Below is a comprehensive guide to ridding yourself of texts from the dreaded short code 9016.

What's causing the problem?

If you're receiving text messages from short code 9016 or you're just not receiving visual voicemail notifications, the issue is caused by one of two things:

  • your visual voicemail (VVM) has been de-registered and needs to be re-registered with the network
  • a third-party messaging app like Go SMS or Handcent is interfering with your VVM notifications

Fix 1:  Fix Your Third Party Messaging App

  • Go SMS - Go to Settings > Message Notification (under Notification) > Disable other message notification - Disable or turn this off; the end goal here is to actually ensure that other message notification systems are enabled.
  • Handcent - Go to Settings > Application settings > Default messaging application - Disable this setting

Fix 2:  Re-register Your Visual Voicemail (VVM)

These directions will work for older Android phones:

  1. Run a profile update
  2. Restart your phone
  3. Tap the voicemail app
  4. Tap Menu > Compose
  5. Enter activate@vvm.sprint.com (that's v, v, m as in "visual voice mail", NOT w, m) in the receiver field
  6. Tap Done
  7. Tap Record > Stop > Send

Wait a few minutes for old voicemail notifications to deliver.

These directions should cover most newer Android phones:

  1. Run a profile update
  2. Restart your phone
  3. Select voicemail.
  4. Tap the + sign or the microphone icon
  5. Select Manual Entry > Enter email address
  6. Enter activate@vvm.sprint.com. (that's v, v, m as in visual voice mail, NOT w, m)
  7. Press Stop when recorder starts > Send

Wait a few minutes for old voicemail notifications to deliver.

On iOS Devices, try the following:

  1. Tap the Settings app
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings

This process will remove Wi-Fi and VPN settings.

Have more questions? Submit a request

Comments

  • Avatar
    Aaron Wilton

    I am having this problem, but I don't even have a visual voice mail app (I'm on a Nexus 5).  Do you have options for people that don't have VVM but are getting these 9016 texts?

  • Avatar
    Renny M

    Hi Aaron,

    You should still try the steps above, texts from short code code 9016 are always related to visual voicemail (were you using it with your number on a different device previously?). If you are using a third party SMS application, you may need to change some settings (app specific) similar to the directions for Go SMS Pro/Handcent. Contact our support team if you need any additional help.

  • Avatar
    John Light

    Same problem here.  

  • Avatar
    Michael Greenwald

    I'm having this problem but on my iPhone 5. Looks like the texts are intended for an Android. I'm receiving them in the Messenger app. The texts look something like this:

    //ANDROID:${from} has sent you a Sprint Voice Message.  Call ${callbackno} to listen.  CFGs1840.0=1054dcf3b678d1549e61u5n2D0jA//CM

  • Avatar
    Ting Help

    Hi Michael, I'm not sure which app you mean exactly, but it's possible you can block them from within the settings of that app.  If you would like help, please send us an email and we'll be glad to assist!

  • Avatar
    Mike Fleming

    I am not using anything but Google Voice for voice mail.  Never have, even when I was on Sprint.  The only thing I've ever used for voice mail is Google Voice.  What I am seeing is a message that indicates 'vtt_expiry_notice@v2t.smithmicro.com' from short code 9016.  I don't have Go SMS Pro or Handcent.

  • Avatar
    Ting Help

    Hi Mike! Google Voice is likely sending you those messages - it seems you're not the only one, after a quick web search.  Did you recently begin using GV?  It may self-resolve if so, if your experience is like others'.  If it doesn't, please send us an email with details of when you get the messages, etc., and we'll be glad to investigate.

  • Avatar
    ReShonda Bonds

    I'm receiving the same message as Michael. I have an iPhone 6 with no additional messaging apps. What is it, and how do I get rid of it? Thanks! 

  • Avatar
    Michael Greenwald

    I'm not 100% sure but I think I stopped getting the texts once I registered my voicemail with the phone. To do this, open up the Call app, and select the "voicemail" icon at the bottom right. Just follow the instructions.

  • Avatar
    ReShonda Bonds

    Yea I thought that would solve it but I received another one hours later. I'm not sure what the problem is but it makes no sense to me.

  • Avatar
    Renny M

    Hi ReShonda,

    I suggest going through the activation steps on your device once again, also make sure to register your voicemail on your device. Here is our help article on voicemail if you need any help with setting it up. If you need any additional help, feel free to contact our support team

  • Avatar
    libby LAMB

    How do the problems they say my phone start? It's working fine. Although it has started locking up, that didn't start until I started getting the text messages. I'm going to do your suggestions but I'd really like to know how this come about?

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