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Texts from Short Code 9016 (CDMA Only)

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Last updated by Isabel M

This text short code gets an article all its own because it can be a tricky one to get rid of. Simply blocking texts from this number doesn't always work and only hides the problem anyway.

Below is a comprehensive guide to ridding yourself of texts from the dreaded short code 9016.

What's causing the problem?

If you're receiving text messages from short code 9016 or you're just not receiving visual voicemail notifications, the issue is caused by one of two things:

  • your visual voicemail (VVM) has been de-registered and needs to be re-registered with the network
  • a third-party messaging app like Go SMS or Handcent is interfering with your VVM notifications

Fix 1:  Fix Your Third Party Messaging App

  • Go SMS - Go to Settings > Message Notification (under Notification) > Disable other message notification - Disable or turn this off; the end goal here is to actually ensure that other message notification systems are enabled.
  • Handcent - Go to Settings > Application settings > Default messaging application - Disable this setting

Fix 2:  Re-register Your Visual Voicemail (VVM)

These directions will work for older Android phones:

  1. Run a profile update
  2. Restart your phone
  3. Tap the voicemail app
  4. Tap Menu > Compose
  5. Enter activate@vvm.sprint.com (that's v, v, m as in "visual voice mail", NOT w, m) in the receiver field
  6. Tap Done
  7. Tap Record > Stop > Send

Wait a few minutes for old voicemail notifications to deliver.

These directions should cover most newer Android phones:

  1. Run a profile update
  2. Restart your phone
  3. Select voicemail.
  4. Tap the + sign or the microphone icon
  5. Select Manual Entry > Enter email address
  6. Enter activate@vvm.sprint.com. (that's v, v, m as in visual voice mail, NOT w, m)
  7. Press Stop when recorder starts > Send

Wait a few minutes for old voicemail notifications to deliver.

On iOS Devices, try the following:

  1. Tap the Settings app
  2. Tap General
  3. Tap Reset
  4. Tap Reset Network Settings

This process will remove Wi-Fi and VPN settings.

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