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Common CDMA Network Error Codes (And What to Do)

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Last updated by Isabel M

Certain error codes are incredibly common and can be easy to troubleshoot, but it doesn't feel that way when you don't know what they mean. Here's a quick guide to the most common error codes that we come across (and the ones you've asked about the most), what they mean, and what you can do about them.

This article has the two usual suspects at the top and then the rest are listed in ascending numerical order.

Of course, if the tips in this article don't help, get in touch with us so we can help you out.

Before You Troubleshoot

Before you spend a lot of time troubleshooting, check your Ting account to make sure of the following:

  1. The device in question is active - If your device's status is porting, in most cases you'll need to wait for the port to complete. If the device is suspended, you'll need to un-suspend it.
  2. All the appropriate settings are enabled - This includes confirming that voice, messaging, data and any other applicable settings are enabled. If they aren't, they may be the root of your problem.

Once you've confirmed these things, you can move on to troubleshooting the specific error code.

 

Error 67

This is by far the most searched error code by you, the customer, and the most talked about in calls to our support team. Luckily this is also a really easy one to fix in most cases.

What's Going On:  Your 3G credentials aren't able to register with the network.

How to Fix It: Run a profile update and if that doesn't help, then try a carrier reset.

If you've got a data device then you'll need to run the profile update through the user interface online if there's no option to do it on the device itself. If you're not sure how to do that, just get in touch with us.

 

Error 16

A solid runner up to error code 67.

What's Going On:  Your device's network registration information can't be validated.

How to Fix It:  You'll need a little help from us on this one. Get in touch.

 

Error 6

What's Going On:  As opposed to the network not being able to parse the information your device is sending, your device isn't connecting to the network at all.

How to Fix It:  You may need to run a factory reset to fix this, but get in touch with us first.

 

Error 97

What's Going On:  This usually happens when you're trying to send text messages while connected to Airave.

How to Fix It:  Power down your phone and remove your battery (IF it's removable). While you're phone is off, power cycle the Airave, then turn your phone back on. If this doesn't work, try running a carrier reset on your phone.

 

Error 129

What's Going On: This indicates that your data session has failed and is usually caused by a network outage.

How to Fix It: Just give it another try.

 

Error 131

What's Going On:  Your device's data profile information isn't correct.

How to Fix It: Run a profile update and if that doesn't help, then try a carrier reset.

 

Error 407

What's Going On: Your device's network access identification information has become corrupted or damaged so your device can't be authenticated on the network.

How to Fix It: Run a carrier reset.

 

Error 600 & 601

What's Going On: This is a communication error generally related to LTE data.

How to Fix It: Disable LTE on your device (switch to CDMA only) then run a carrier reset.

 

Error 1012

What's Going On:  This can be a few different things including the network being busy, your device not being properly or completely activated on the network or your device's MSID not being correctly programmed.

How to Fix It:  Wait an hour or two, in case it's a network congestion issue. If it doesn't clear up, get in touch with us so we can help you out.

How to Fix It if It's a Data Device:  You'll need to run the profile update. If there's no option to do that on the device itself, you'll need to do this through the user interface online. If you're not sure of how to do that, just get in touch with us.

 

Error 2120

What's Going On:  This should only apply to iOS devices. The device is trying to send confirmation texts to either activate or deactivate iMessage or FaceTime and they aren't going through because texting is disabled on the account and/or iMessage and FaceTime are disabled on the device.

How to Fix It (if you don't want to use iMessaging or FaceTime):  

  1. Enable both "Can send text messages" and "Can receive text messages" in your Ting account.
  2. Enable iMessage and FaceTime on your device.
    • iMessage: Settings > Messages > ON
    • FaceTime: Settings > FaceTime > ON
  3. Wait for the activation texts to be sent to the network (you will see two text messages to 9343 and 9759 in your usage detail).
  4. Once the text messages have been confirmed, disable iMessage and FaceTime.
  5. Wait three hours and disable text messaging on your account.

How to Fix It (if you want to use iMessaging or FaceTime on WiFi only):

  1. Enable both "Can send text messages" and "Can receive text messages" in your Ting account.
  2. Enable iMessage and FaceTime on your phone.
    • iMessage: Settings > Messages > ON
    • FaceTime: Settings > FaceTime > ON
  3. Wait for the activation texts to be sent to the network (you will see two text messages to 9343 and 9759 in your usage detail).
  4. Once the texts messages have been confirmed, you can disable text messaging on your account.

 

Error 2126

What's Going On:  This usually means there's a problem with the sync between your device and the network.

How to Fix It: Get in touch with us. We'll probably need to do a carrier reset, but we'll want to toggle your settings on our end first.

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