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Ting Release Notes: April 15, 2015.

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Last updated by Brad Coates

The following changes went live as of April 14th. 

  • Redesigned the Shop page to allowing us to separate GSM and CDMA devices.
  • Added the ability to directly link to external sites for device purchasing
  • Cleaned up the device detail pages to highlight things like determining whether or not a SIM card is included, shipping dates, and CDMA/GSM device availability.
  • Removed references to the GSM beta. We are officially out of Beta, we will continue to improve our GSM experience. 
  • Launched new Ting Help Center categorization. 
  • Updated our timeline on ting.com/about
  • Launched Ting status page allowing customers to check in on things like: Ting website, mobile service, shipping/returns, and customer support. 

 

 

 

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Comments

  • Avatar
    Bruce Osborne

    "We are officially out of Beta"

    Really??

    Where is the big party? I will be in the Toronto area next week.

  • Avatar
    Alan Heiss

    Woo hoo!!!!!!!

  • Avatar
    Keith Reiter

    Gratz!!!

  • Avatar
    Joshua Brysk
    • Added the ability to directly link to external sites for device purchasing

    Is that like when Glyde phones used to be listed? I don't see listings for used phones and I don't see any links to external sites. Am I looking in the wrong place?

  • Avatar
    Adam Core

    What happened to the phone whitelist? I had it bookmarked and was using it to compare phones and look for options on ebay.

  • Avatar
    Bruce Osborne

    The whitelist is obsolete. Each individual CDMA phone needs to pass the FED (Financial Eligibility Date) check at https://tng.com/byod/ That restriction does not apply to Ting GSM.

    See https://ting.com/blog/changes-to-the-byod-program-the-good-the-bad-and-the-ugly/

    and https://ting.com/blog/ask-an-exec-what-is-ting-doing-to-fix-fed/

  • Avatar
    Rob Borucki

    Typo. "Updated out timeline" - 

  • Avatar
    Brad Coates

    @ Joshua - If you filter by GSM you will see the Nexus 6, iPhone 6 and Moto X 2nd Gen, they are all linking to a third party. 

    @Adam -  Bruce looks to have you covered. As long as a device passes our BYOD checker it should work on Ting. 

    @Rob - typo fixed! :) 

     

  • Avatar
    Joshua Brysk

    Brad,

    OK, so the links are just for google/apple/motorola new phones, then?

    Any plan to have links for used phones like you did before? 

  • Avatar
    Brad Coates

    @Joshua Correct just those for now. 

    Yeah we are looking to secure some inventory that will be shipped via Ting. We will likely start with new devices from the OEM to get our feet wet but will eventually source used devices as well. 

  • Avatar
    Joshua Brysk

    @Brad..guessing you mean GSM phones, like the CDMA refurbs you have now.

  • Avatar
    Brad Coates

    Correct. Refurbished GSM devices will soon become available. 

    This shop page is the first iteration of a larger plan. We will work used back in eventually (for GSM and CDMA) but still need to think about our presentation and how we want to implement. 

  • Avatar
    Natalie shult

    I pulled my number off of ting a few months ago ad stppes my service. I switched the number to another prepaid, and now all of a sudden I am getting texts from ting helpdesk saying a ticket was opened. But I haven't opened any requests and when I click on link in text it days I dot have access? Is this an error with re newest update to yur service that affects prior customers?

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