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FAQ: Airave

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Last updated by Allan B

1. What is an Airave?

The Airave is a device that uses your internet connection to improve your cellular signal. It's like having a mini cell tower of your own.

The Airave only works with devices that are on Ting on CDMA. Devices that run on our GSM network offering will not work with the Airave.

1. What is an Airave?

2. Why would I want an Airave?

If you live in an area that doesn't have great coverage or if the building you are in interferes with your cellular signal, the Airave can help with that.

3. Can I use an Airave anywhere?

Almost. Check here to see if there is Airave service in your area.

4. What else do I need in order to use an Airave?

You need to have a broadband internet connection with the following speeds:

Usage Type

Recommended Download Speed

Recommended Upload Speed

Wireless Call

350 Kbps

350 Kbps

Wireless Data

Up to 3 Mbps

Up to 1.8 Mbps

You can check your internet speeds here.

5. How many devices can I connect to the Airave at once?

Airaves supported by Ting can have up to 5 devices connected at once.

6. How can I test that I'm connected to my Airave?

Calling *99 will prompt a message confirming that you are connected to an Airave. In addition, you will hear three short beeps before you make or receive any calls.

7. What kind of coverage can I expect from the Airave and can it be increased?

By default Airaves cover up to 5,000 square feet, depending on the building type, but if you want to increase that range, just contact us with your Airave's MAC ID and we’ll be happy to help you out.

8. Is there a monthly active line fee to have the Airave?

No, there is no monthly active line fee associated with the Airave.

9. Are phone calls made using the Airave free since it uses my internet connection?

No. Calls made using the Airave are billed just like any other call because you're still connecting to the cellular network. The Airave just improves your signal.

10. Where can I get an Airave?

You can purchase one from Ting, but if we're out of stock, you can bring your own Airave. Just make sure it meets all of the following criteria:

  • Airvana brand
  • version 2.0, 2.5 or 2.5+
  • MAC ID begins with 0005B**
  • must be inactive

**Make sure to contact us with your Airave's MAC ID, and not the AP ID, which is very similar. The AP ID also begins with 0005B but is much longer.

MAC ID: 0005Bxxxxxx2

AP ID: 0005B9-xxxxxx-xxxxxxxxxx2

11. How do I BYOD an Airave?

We'll help you out with that. Just contact us with your Airave's MAC ID (should start with 0005B).

Need help setting up your Airave or some troubleshooting tips? Click here.

Have more questions? Submit a request

Comments

  • Avatar
    Toby Peterson

    I have two devices on Sprint and one Airave. If I move one device to Ting and keep my Sprint service, would I be able to access the Sprint Airave with my Ting device? Thanks!

  • Avatar
    Isabel M

    Hi Toby,

    Yes, Ting devices will work with a Sprint Airave.

  • Avatar
    Toby Peterson

    Thanks for the quick reply, Isabel!

  • Avatar
    H F

    If calls go over the airave, will there any costs of going over the airave? voice or data since this is basically all going over your own home internet service connection? 

     

  • Avatar
    Samantha C

    Hi HF, Calls made using the Airave are billed just like any other call because you're still connecting to the cellular network. The Airave just uses the data connection to improve your signal. For internet on your phone, if you are in range of an airave you should be able to connection to a wifi network which you should use instead of mobile data.

  • Avatar
    Tyrel Haveman

    If I get an Airave Airvana and have you guys set it up, and people come to my house with Sprint phones, will their phones also be able to use it?

  • Avatar
    Isabel M

    Hi Tyrel,

    Yes, people using Sprint phones should be able to connect to your active Ting Airave.

  • Avatar
    Toby Peterson

    "...but if you want to increase that range, just contact us with your Airave's MAC ID and we’ll be happy to help you out."

    Can Ting increase the range of an Airave registered with Sprint or does it have to be a Ting registered Airave? Thanks!

  • Avatar
    Isabel M

    Hi Toby,

    For Ting to increase the range on the Airave, it would need to be registered with Ting. If your Airave is registered with Sprint, you'll need to contact Sprint to have them increase your device's range.

  • Avatar
    Eric Carlsen

    Can I restrict which devices are allowed to connect to the airave? Is there any webpage configuration like a router that I access or is that all taken care of apart from end user intervention?

  • Avatar
    Paraic O

    Hi Eric,

    Absolutely! We can add up to 5 numbers as a 'whitelist' of devices that are able to access the Airave. It restricts the service boost to just those numbers. Get in touch with customer service with the numbers you want to add and we'll sort it out for you.

  • Avatar
    aaron ashley

    Does this require any setup on Ting's end, or can I just plug it in appropriately and wait for it configure itself?

  • Avatar
    Renny M

    Hi Aaron,

    An Airave bought from Ting does not require any setup on our side. It should be ready to go once it has been setup with your modem/router.

  • Avatar
    aaron ashley

    Is it possible to add links to the manuals for the Airwave devices to this page?

  • Avatar
    aaron ashley

    I didn't receive a hard copy of the manual for my refurb unit, this soft-copy seemed to fit the bill though: http://support.sprint.com/global/pdf/user_guides/sprint/airave/airave_by_sprint_ug.pdf

  • Avatar
    Isabel M

    Thanks for the link, Aaron!

  • Avatar
    Christopher Bertaut

    For those of you who are considering/have purchased an Airave, make sure that you provide Ting with the proper MAC Address for your device to ensure that there aren't any hiccups with activation. On my device, I wasn't paying attention and mixed up the MAC Address and the AP:ID (they both begin in the same format). 

  • Avatar
    Martin Hackle

    I have received my refurb airvana airrave, and have plugged it into my router.  So far, after about 3 hours, there's only blinking lights and nothing happening.  Is there something else I'm supposed to do?  I can disconnect it and reconnect my router to the cable modem and everything works just like it always did, so it's not an issue with my provider (TWC Roadrunner).  Little concerned I may have wasted my money.

  • Avatar
    Martin Hackle

    CORRECTION:  I plugged it into my cable modem after disconnecting my router, just like the online manual directed.  Didn't receive any instructions with it, so had to go looking for them online.

  • Avatar
    Richard Everson

    I have gone through four of these (3 used and 1 new)...  I have mine plugged in to the router and the router plugged into the cable modem.  

    Here is the guide that I used initially:  http://androidforums.com/sprint/118966-sprint-airave-post-1-has-quick-faq-help.html

    Not sure the reasoning for powering everything down, the last part works fine for me:

    Connecting the AIRAVE

    • Plug in a standard Cat5 Network Cable into an open port on your router like you would for a PC and then connect the other end to the WAN Port on the AIRAVE.
    • Plug in the GPS external antenna into the GPS port on the AIRAVE and place the antenna close to a window where it can see the sky.
    • Plug in the power adapter to the wall and connect to the AIRAVE.
    • Watch the blinking light show. What should happen is that the BROADBAND light should go Steady Green, followed by the GPS light, and then by the MOBILE light going steady. This can take from just a few minutes to overnight. 
    • With 3 green lights, check your mobile signal strength. Try making a phone call. You mobile will beep three times to acknowledge connection via the AIRAVE. You should see a blinking Green MOBILE light while on a phone call.

    hth

  • Avatar
    Martin Hackle

    Will give that a try, thanks.  Will post results.

  • Avatar
    Martin Hackle

    I think my refurb Airave isn't quite refurbed enough.  I've been trying since Friday to get it to work.  The voicemail light, broadband light, and Voip Phone light blink green about once a second.  The other lights don't come on at all, and none of them blink yellow or red.  The GPS light never comes on, despite being in a window sill.

    I've tried plugging it directly into the cable modem and plugging it into the router.  Same result, which is to say, no result.  With my router connected to the cable modem, all the devices (except the Airave) works wonderfully, and all my wireless devices work.  So I'm pretty sure it's not a router issue, but still could be wrong.

    If anyone has any ideas for me to try I'm all ears (eyes?); otherwise I'm going to try to return it as a malfunctioning device.  I did check the link to see if I'm in an "Airave area," and I am.

  • Avatar
    Richard Everson

    I started with a used airave that didn't work at all (sound familiar?).  It was exchanged for another that only worked if it was upside down.  I exchanged that one for another one that worked, but was still active on someone's account so I couldn't activate it.  At that point, I gave up on the seller altogether and bought a new one.  This one has worked flawlessly for months.

    My recommendation has been to buy new. Refurbs are a waste of time and money.  Here's a link to where I got the new one from:  http://www.ebay.com/itm/New-Sprint-Airvana-AIRAVE-Access-Point-C1-600-RT-Cell-Phone-Signal-Booster-/350913255836?pt=US_Cell_Phone_Signal_Boosters&hash=item51b40f599c

    hth

  • Avatar
    Martin Hackle

    Thanks for the link!  That's $30 cheaper than the refurb one I bought from Ting.  Haven't tried turning it upside down, but might give that a go. :)

  • Avatar
    Richard Everson

    I guess I should have mentioned this in my post.  The 3 refurbs did not come from Ting.

  • Avatar
    Paraic O

    Hey Martin!

    I'm going to shoot you an email. Please keep an eye out for it.

  • Avatar
    Martin Hackle

    Update on the Airave situation.  I requested an RMA to return the defective unit, received the emailed shipping label quickly, returned the unit, and got my refund in short order.  No muss, no fuss, no hassle, probably the best customer service experience I've ever had.  

    I did consider not getting another one; service is supposed to be getting better "soon" in my area, but after thinking about it a few days decided to order the one linked above.  Got it activated on Ting with no problems.  Keep up the good work, folks.

  • Avatar
    April Weeks

    I want to buy one of these off eBay, but there's no way to tell if it is a version 2.0 or 2.5.  The device itself doesn't say.  If it was manufactured in July 2011, is it pretty safe to assume it will work?

  • Avatar
    Tyrel Haveman

    April, I wouldn't assume anything. I got one on eBay as well, and it actually had all the details in the listing. Try looking for another listing on eBay that does include this information.

  • Avatar
    Eric Hanson

    In the FAQ, it lists the versions that can be used as: 

    • version 2.0, 2.5 or 2.5+.

    But I saw a previous poster used Airvana Sprint Access Point C1-600-RT and I have seen a number of these on ebay.  Is the version ok to use as well?

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