Last updated by Isabel M
1. What does "roaming" mean?
"Roaming" is the word that's used when you're not using our towers to access the cellular network. When you're roaming, you're using another carrier's towers.
2. How will I know that I'm roaming?
A roaming notification will generally appear at the top of your phone (in the same area that shows your signal strength and battery life). This is often triangle, the letter "R" or just the word Roaming.
3. Am I charged for domestic roaming?
No! With Ting, domestic voice roaming is free, so if you're in a roaming area, your calls and regular SMS texts will work as usual. At the moment we don't offer domestic data roaming.
4. How do I make sure my phone will roam?
To ensure that your CDMA device will roam, you can update certain settings in your phone. In Android, Windows and Feature phones you'll need to check the phone's Roaming Mode/Network and the Roaming Settings:
- Settings > More / More Network > Roaming > Roaming Mode - set to Automatic
- Settings > More / More Networks > Mobile networks > Roaming Mode - set to Automatic
- Settings > More / More Networks > Roaming > Roaming Settings - enable Domestic Voice
- Settings > More / More Networks > Mobile networks > Roaming > Roaming Settings - enable Domestic Voice
Roaming Mode/Network & Settings
- Settings > Cellular > Roaming > Voice Roaming - enable
Roaming Mode/Network & Settings
- Settings > Cellular > Voice roaming - set to Domestic
- Settings > Others > Roaming > Roaming Mode - set to Automatic
- Settings > Others > Roaming > Roaming Settings - enable Domestic Voice
Your GSM device will roam for voice/text services automatically. We recommend disabling data roaming as it can cause extra battery drain, but if you're traveling internationally you'll want to enable it:
- Settings > More / More Networks > Mobile networks > Data Roaming - Enable
- Settings > Cellular > Data Roaming - Enable
- Settings > Cellular + SIM > Data roaming options - Set to Roam
- Settings > Networks and Connections > Mobile Network > Data services while roaming - Set to On or Prompt (in which case you'll be asked if you want to enable data roaming)
- Menu > Settings > Network Settings > Data Roaming - Enable
5. What about international roaming?
Ting supports international roaming for GSM, but not CDMA devices. If you have a CDMA device, however, there are other options.
6. I get annoying alerts whenever I'm roaming. How do I stop these?
These alerts appear on CDMA devices and are called "roaming guards." They are enabled by default on most phones so that customers don't unknowingly rack up huge roaming charges. Since that's not an issue with Ting, it's safe to disable those roaming guards. Some common pathways to your roaming guards are below.
- Settings > More > Roaming
- Settings > More > Mobile networks
- Settings > Others > Roaming
Most GSM devices will give you one warning but not continue to do so. Roaming guards are not found on most GSM devices.
7. My usage isn't showing up on my Ting account dashboard when I'm roaming.
This is normal. When you're roaming it takes longer for your usage information to be relayed back to us. It can take 24 hours or more for your usage information to show up on your account.