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LTE on Tri-band Devices

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Last updated by Isabel M

If you have a CDMA device that uses tri-band LTE, our coverage map may not be able to give you an accurate indicator of whether or not you'll have LTE coverage.

Note:  This does not apply to devices using our GSM network offering.

 

What are tri-band LTE devices?

These are devices that use a newer kind of technology that allows both 3G and LTE data to be accessed from the same radio. The Ting devices (purchased and BYOD) that use this type of technology are.

To check if your device is affected click here and check the table.



Why does this matter?

The network is currently undergoing upgrades to handle these devices, but the roll out is not complete. The result is that LTE data may not be available for customers using these devices in some markets.

 

How do I know if I will be affected?

The first thing to make sure of is whether or not you are currently in an LTE market. You can determine that using the CDMA map on this page.

If you are in an area that shows LTE on that map, but you're having trouble accessing LTE data you can get in touch with us so we can check into it whether or not it's a lack of tri-band LTE that may be causing the issue.

We'll be able to let you know if you fall into an area that definitely has tri-band LTE or if you're in an area where the roll out hasn't been completed yet. Currently we won't be able to give you any firm timelines on when the roll out will be completed in your area.

 

What should I do if tri-band LTE is not available in my area yet?

The best thing to do is to set your phone to CDMA only rather than LTE or LTE/CDMA. This will at least allow you to access 3G data without affecting your voice/text services.

In areas where the LTE roll out is not yet complete, 3G speeds should also be a bit faster.

 

When can I expect to get tri-band LTE?

We don't have any firm dates on that yet, but we will continue to update this article as we get more information.

 


Tri-band Devices

HTC Kyocera LG Samsung Other
Desire 510
One M8
One M9
One Max
Hydro Vibe G Flex
G Flex2
G2
Google Nexus 5
Tribute 2
Volt
Volt 2
Galaxy GRAND Prime
Galaxy Mega
Galaxy Note 3
Galaxy Note 4
Galaxy S4 (SPH-L720T)
Galaxy S4 Mini
Galaxy S5
Galaxy S6
Galaxy S6 Edge
Galaxy Tab 3
Galaxy Tab 4
Galaxy Tab S 10.5"
Google Nexus 6
Motorola Moto X Pure Edition
Netgear Zing
Novatel MiFi 500 (5580)
Sharp AQUOS Crystal
Have more questions? Submit a request

Comments

  • Avatar
    Mitchell Wells

    If the "roll out" or update has been completed in my area, will my non-triband LTE device still have LTE access?

  • Avatar
    Samantha C

    Hey Mitchell, The 3G and 4G coverage in your area won't change unless you have a compatible device. 

  • Avatar
    Gary Adams

    According to the Sprint website the area I live in (Jacksonville, FL) has both the Tri-Band LTE (is this Sprint Spark?) and HD Voice enabled; however, right now my phone (LG Nexus 5) shows 1 bar of coverage (no 2G, 3G, 4G or LTE indications).

    "Preferred Network Type" is set to "LTE" and I have updated my PRL. Is there something I'm missing?

  • Avatar
    Paraic O

    Hi Gary,

    Sounds like there might be something else going on here.  Have you tried a profile update as well?  If those are going through all right, you probably do have a data connection.

    You can check on your phone in Apps > Settings >  More > Mobile networks > Data enabled and in your Ting account under Device Settings to make sure you are set to access data.  It's also possible that there's a tower issue in your area - if you'd like to check that, or if you have more questions, you can get in touch with us here.

  • Avatar
    Gary Adams

    Hi Paraic - I've done a Profile Update and checked that Data Enabled is set (checked). I rebooted phone; results are the same.

    I'm going to submit a service request. Thanks for your quick response.

  • Avatar
    irene kaboyo

    i have the nexus 5 in phoenix az, i have set it to 1G, 3G or LTE, either setting after a PRL & PROFILE update, i still can't down load any apps in the google play store. i can get online no problem at all. i have even delete my google account and re added my google account without any success. any idea what is going on? thanks

  • Avatar
    Felipe S

    Hi Irene, is the problem only downloading apps from the Play Store? If so, that's most likely not related to the cellular service, but some settings on the device and how you have the Google account or Play Store setup. If you haven't already submitted a support request, please do so and we'll further investigate it. Make sure to provide as much detail as possible through that request.

  • Avatar
    Uriel Herrera

    Hello Irene, I too live in Phoenix.  I have an iphone 5 which is having trouble getting LTE at work, which is around 23rd Ave & Peoria.  I'm considering switching to a Nexus 5 in hopes that it might do a better job of receiving LTE being that it's tri-band.  If you find yourself in that area, can you tell me if you get LTE?  Thanks.

  • Avatar
    David Smiley

    From the Sprint map, the Phoenix area doesn't yet have Spark (Tri-Band).  If I purchase the Galaxy Note3, shown in the list above, does that mean I'll have to set it so that it will only use the 3G network, until Spark becomes available?

  • Avatar
    Felipe S

    Hey David, that's correct. We can always try to activate and have your device connect to that original 4G LTE network, but if that doesn't happen due to compatibility issues, you would need to leave it on 3G until the tri-band LTE becomes available in that area.

  • Avatar
    Nadav Eldar

    So if I had a Sprint Spark Samsung S4, I would be able to use it on Ting at least with limited data capacity?

  • Avatar
    Renny M

    Hi Nadav,

    At the moment Ting is not able to activate the Sprint Samsung S4 Triband (Spark) in any capacity. However, this should be changing soon as it will be available to make the move sometime in January 2015. You can sign up here to be notified once the device is eligible to come to Ting.

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