Last updated by Isabel M
If you have a CDMA device that uses tri-band LTE, our coverage map may not be able to give you an accurate indicator of whether or not you'll have LTE coverage.
Note: This does not apply to devices using our GSM network offering.
What are tri-band LTE devices?
These are devices that use a newer kind of technology that allows both 3G and LTE data to be accessed from the same radio. The Ting devices (purchased and BYOD) that use this type of technology are.
Why does this matter?
The network is currently undergoing upgrades to handle these devices, but the roll out is not complete. The result is that LTE data may not be available for customers using these devices in some markets.
How do I know if I will be affected?
The first thing to make sure of is whether or not you are currently in an LTE market. You can determine that using the CDMA map on this page.
If you are in an area that shows LTE on that map, but you're having trouble accessing LTE data you can get in touch with us so we can check into it whether or not it's a lack of tri-band LTE that may be causing the issue.
We'll be able to let you know if you fall into an area that definitely has tri-band LTE or if you're in an area where the roll out hasn't been completed yet. Currently we won't be able to give you any firm timelines on when the roll out will be completed in your area.
What should I do if tri-band LTE is not available in my area yet?
The best thing to do is to set your phone to CDMA only rather than LTE or LTE/CDMA. This will at least allow you to access 3G data without affecting your voice/text services.
In areas where the LTE roll out is not yet complete, 3G speeds should also be a bit faster.
When can I expect to get tri-band LTE?
We don't have any firm dates on that yet, but we will continue to update this article as we get more information.