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Calling Rates

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Last updated by Suzanne Thomas

1. How am I billed for talk time?

Ting usage is billed by the minute, which means if you make a call that lasts for 2 minutes and 45 seconds, the call is rounded to 3 minutes. Calls begin when the call is answered. Calls that you don't answer, including ones that go to voicemail, are not considered billable airtime. Calls made from your Ting phone to check your voicemail are not billed. Of course, calls received are billed as well, and those calls begin once you pick up.

2. How are mobile-to-mobile calls to other Ting users billed?

If you place a call to another Ting user, both parties are billed for the call because two parties are accessing the network. If both parties are on the same account, a call that lasted 5 minutes will result in 10 minutes billed on that account. This is a reflection of how a call like this is billed behind the scenes and rather than make our pricing more complicated, we've kept it simple and transparent.

3. Are there any surcharges for calls made when I'm roaming domestically?

No. We don't charge for voice roaming while you're in the U.S.

4. Am I billed for Wi-Fi calls on my GSM device?

Yes. Wi-Fi calls are billed at the regular usage rate.

5. Am I billed for calls to toll-free numbers?

You are billed for usage on toll-free calls but no long distance charges are incurred.

6. What about long distance calls?

"Long distance" covers a few different scenarios so we'll break this down:

Receiving Calls

No matter where a call originates, if you are receiving the call, then you only pay for the usage. You don't pay long distance charges.

Making Calls

Domestic: If you are calling a US long distance number, you will only be billed for your usage. There are no long distance charges for domestic long distance calls.

International: If you are calling outside of the US, then you will be billed for both usage and the long distance surcharge. For more information on long distance calling surcharges, click here. For long distance calling rates, click here.

7. How do I know how many minutes I've used at any given time?

You can log in to your account and see your usage in near real-time. Call minutes are updated approximately every 15 minutes. There could be a delay in reported minutes if you're traveling outside of the U.S., or while roaming (up to 48 hours).

8. I noticed I have usage showing up for tomorrow. How is this possible?

All timestamps for usage are calculated using CST. If you're not in this time zone and make a phone call, some of this usage could appear to be reported earlier or later than you expected.

9. How do I use conference calling?

Each handset is slightly different when it comes to conferencing. You should check the handset specific help sections to learn how to set up calls with multiple parties.

10. Does conference calling cost extra?

It does not cost anything extra to use your conference call features, but minutes will be calculated for each party. This means that if you have a 5-minute conference call with 3 people, your total usage would be 15 minutes.

11. Does call waiting cost extra?

There is no extra charge to use call waiting.

12. Is there an additional charge to make 911 calls?

Your monthly service fee includes a mandatory 911 charge. There are no per usage fees to call 911.

13. If my service is not active, will emergency calls still work?

Yes. By law, all wireless carriers are required to connect emergency calls, regardless of whether the account is active or not.

14. Does it cost money for me to call Ting?

No. If you're calling from your Ting device, calls to our 1-855 number are not billed. You will see the call reflected in your usage detail on your monthly bill, but those calls are not charged. If you are roaming internationally when you call Ting, you'll incur roaming charges, but the call will not count against your minutes.

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Comments

  • Avatar
    D Hendog

    Let's say I have two phones on my plan - A & B.  If I call phone B from phone A and have a 30 minute phone conversation, would the result be 60 minutes used?

  • Avatar
    Ben Lucier

    Hi D,

    Yes, that's correct. We want to charge a fair price for service used. Period. If we didn't charge for minutes between other Ting subscribers, we would be adding complexity to what we're doing, which would eventually affect, among other things, the pricing we extend to you, our customer.

  • Avatar
    Doug Lewis

    I really like the idea but seeing as how almost all of my calls are to my family which would be on the account, that is the deal breaker. After doing the math I would spend three times more with your service.

  • Avatar
    Jeff Kaplan

    My current contract plan includes unlimited nights & weekends.  Seems like sound economics -- the networks have excess capacity at night and it only really costs them if we use the relatively scarce weekday capacity.  Good for me because I don't make a lot of weekday calls.  Changing to Ting would be bad for me because voice calls are the same price per minute any time of the day or week?  

  • Avatar
    David Mitchell

    I noticed so far that when I was setting up my voicemail, afterwards it showed 3 minutes on my call history. Are calls to services like voicemail billed as minutes? Typically with carriers these are not counted against minutes.

  • Avatar
    Bradley Wagner

    Does it rollover or go into fractional chucks?

    If I talk for 101 minutes will I have to pay for 500 minutes and then not get the 399 other minutes for next month?

  • Avatar
    Andrew M-C

    Hi Bradley,

    We have 5% grace for all Ting plans beyond XS. So talking for 101 minutes, you'd fall within that 5% grace. We don't do fractional roll-overs or anything of that sort. We considered it but in the end, it didn't jive with Ting's mission of making mobile simple. We don't want people to have to pull out the green visor and adding machine when they get a Ting bill.

    We do offer the ability to set custom alerts for your account and soon, we'll be able to offer even better and more configurable / customizable alerts. 

  • Avatar
    Alexis Heart

    I've been looking at Ting for a while as a potential phone provider. However, I'm a little confused on how a few things work. Hopefully you can clear some things up.

    First, I'm going to set up my potential scenario so that you have a better idea to help me. My fiance and I would get two phones with the large minutes package (1000), medium Text (1000) and no megabytes. That's about 35 a month. Okay. Easy enough to understand. Now comes the questions:

     

    1. Say we use 1100 minutes a particular billing period. That's outside of your 5% grace period. Would we be billed 2 cents per minutes (which is about two dollars), or would you charge us the full price of the 2000 minutes of XL (which would be 17 dollars). If you charge for the package, do we get to keep the 900 minutes we didn't use for the following month? ('credited' to the account or however that works.)

     

    1. Say we use 900 minutes a particular billing period. That's also outside the grace. Do we get 'credited' those minutes for the next month, or do we just pay less the following billing period?

     

    Sorry, I'm just having a hard time figuring your system out.

     

    (Reason #3 on 'Why Ting' Credits on light months. https://ting.com/why-ting/)

  • Avatar
    Bill R

    Alexis,

    1. You would be billed at the end of your billing cycle for what Ting terms "usage" (usage over what you prepaid for at the beginning of the cycle) an additional $17. You receive no credits for unused minutes left over at the end of the cycle - use them or lose them (that's the crux of the "metered"/"utility" pricing vs. "bucket" pricing discussion). So, in this case, that extra 100 minutes will cost you 17 cents a minute.

    2. Again, no credits for unused minutes/texts/megabytes - doesn't matter if they were left over in you "preplanned" usage or in your "overage" usage.

    It's simple but, IMHO, a bit confused by the marketing claims that lead people to be looking for a pure "pay for what you use" pricing scheme which Ting isn't. In the respect of "use it or lose" it, Ting's plan is just like traditional plans without rollover minutes/texts/bytes. The difference is, if you prepaid for a tier you didn't end up using at least 5% of, Ting gives you a "rebate" for those tiers in the form of a credit on your following cycle's "prepaid" bill.

    It's a bit confusing because at the beginning of each billing cycle, you are paying for your "planned" usage for that cycle, paying for any overages from the previous cycle, and getting a credit for any tiers you prepaid for at the beginning of the previous cycle but didn't actually use any (or more than 5%) of.

    The simplest thing to do is just sign up for XS/XS/XS. Then, at the beginning of each cycle you pay $6 per device for the following month and "over usage" (i.e., any usage) during the prior cycle.

    BTW (and hopefully someone at Ting will correct me if this has changed) I don't think there is any grace on the XS tier for voice or text (I got a spam text message one cycle - i.e. 1% of the XS tier but still got billed for using the tier).

    I've read, but can't find the post at the moment, that there is now some "free" data allotment in the first cycle after activation and then a *much* reduced "free" data allotment in subsequent cycles (meaning that if  you keep under this amount for the cycle, you will remain XS for data and pay nothing -- if you go over the small allotment, the bytes *are* counted). This appears to be to allow a little inevitable "leakage" that you have no control over (updates of PRLs? profiles?) if you actually don't initiate any "non housekeeping" data transfers.

  • Avatar
    Mike Schmidt

    Is it possible to limit the number on minutes a line can use? For instance can I limit the number of minutes my kids use on their line?

  • Avatar
    Bruce Osborne

    Michael,

     

    ther are currently no per-line limits, but there is a thread in the Ask Ting forum that asks for that feature. You may want to comment there ot tag that thread as Useful.

  • Avatar
    William Savacool

    With my current carrier, I am not charged for Night and Weekend minutes or Text Messages.  Does ting offer this as well, or all all minutes and txts considered equal (billable) no matter what time of day?

  • Avatar
    Bruce Osborne

    Ting keeps their offerings very simple ans easy to understand. They do not subsidize phones or offer "free" subsidized services.

    In fact, if you call another Ting phone on your plan, the minutes count on both phones. A 10 minute phone call to another phone on the same account uses 20 plan minutes.

    For most people, Ting is far less expensive than the other carrier alternatives.

  • Avatar
    Mike Beeson

    I saw a previous post, suggesting using XS in each category.  That seems to make sense. Is there a reason not to? 

  • Avatar
    Burak Yikilmaz

    I'm disappointed that international calls aren't deducted from one's minutes but charged separately. Also, It would be great if you offered a 250/300 minutes plan. 

  • Avatar
    Bruce Osborne

    @Burak,

    I have traveled to another country (Canada) and used my Ting phone. My minutes were used and there was a per-minute surcharge added.

    Ting's International Calling page indicates that works in a similar fashion, using plan minutes and adding a surcharge if appropriate.

    Are you seeing something different?

  • Avatar
    Burak Yikilmaz

    Hi Bruce,

    My case wasn't international roaming. I called a number in Germany and was charged an extra $1.75 for a five minute talk.

  • Avatar
    Bruce Osborne

    Burak,

    That amount agrees with the $.35 per minute surcharge fior Germany mentioned here.  https://ting.com/international_calling

    Sprint would have charged you an extra $4 per month for voice-only or $15 per month for voice & text, plus $.04 per minute. Ting's surcharge is still cheaper.

    See  http://shop.sprint.com/mysprint/services_solutions/details.jsp?detId=international_dialing&catId=service_international&catName=International%20Services&detName=International%20Dialing%20from%20the%20U.S.&specialCat=&ECID=vanity:internationalrates for more details.

  • Avatar
    Rob Lake

    Burak, I don't believe there's anything we can do to get rid of international long distance charges when you're using our network. There are other options you could make use for those long distance calls to chop your bill down, such as Skype or Google Voice,

    While it may means having to call from a difference phone number and potentially data charges if you're not on Wi-Fi, that is always an option that we won't do anything to prevent.

    Regarding your plan modification suggestions, thanks so much for your feedback.

    I believe we are quite happy with the current tiers we're offering, it is possible that we may make changes in the future, and our customer's feedback is invaluable in making sure that any changes we make are being done right.

    -Rob

  • Avatar
    Burak Yikilmaz

    I understand, I'm not blaming anyone for wrong doing here. It just would be desirable that those extra fees could be deducted from one's minutes.

    Best 

  • Avatar
    Sam Alexander

    The Ting model makes since, but for me it'd be nice to either not charge minutes between Ting phones on the same plan or possibly have one or two 'Friends and Family' type numbers that can be added.  I think I call my wife probably 70% of the time, and though her phone isn't on Ting we will probably add it when her contract is up.  That would be a nice perk and I wouldn't think it would cause too much complexity in the billing.  Just a suggestion and one that I bet would bring even more folks on board.

  • Avatar
    Rob Lake

    Thanks for the feedback Sam!

    I'm not sure if this is something that we'll be able to do, however, as billing according to usage is what allows us to keep our prices where they are, and introducing unlimited would mean an inevitable price increase.

  • Avatar
    Trevor Talbot

    I keep seeing people go back and forth between "double billing" and "free" for calls within the same account, but what about a compromise? Charge the calling phone's minutes for the duration of the call, and let the receiving one ride free.

    May also make sense for messages. Makes no sense for megabytes.

  • Avatar
    Rob Lake

    I think that's a pretty good suggestion Trevor, and if you want it to be logged officially, the perfect place for that would be:

    https://help.ting.com/forums/20468947-feature-requests

  • Avatar
    Burak Yikilmaz

    I second Trevor's suggestion. 

  • Avatar
    Trevor Talbot

    It's posted; discussion about that idea specifically can go there instead of here :)

  • Avatar
    Rich King

    I thought I read that if you are on wifi then you don't get charged for minutes. Is that still true?

  • Avatar
    Trevor Talbot

    No, that was never true. Ting and wifi have nothing to do with each other.

    You're probably remembering discussions about people using Google Voice to make calls over wifi, which is currently free, but that has no relationship with Ting's service. It's just that Ting attracts the sort of people who like to explore these kinds of things.

  • Avatar
    Mike Beeson

    If you are on wi-fi, you aren't using your data allowance. 

  • Avatar
    Chun Zhang

    what happens that if I am on 100 minutes plan, but I actually used 135 minutes? Will I be billed for the overage at a per minute rate? or I will be billed to the next level, 500 mins, automatically?

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