Last updated by Giselle Russell
1. How am I billed for talk time?
Ting usage is billed by the minute, which means if you make a call that lasts for 2 minutes and 45 seconds, the call is rounded to 3 minutes. Calls begin when the call is answered. Calls that you don't answer, including ones that go to voicemail, are not considered billable airtime. Calls made from your Ting phone to check your voicemail are not billed. Of course, calls received are billed as well, and those calls begin once you pick up.
2. How are mobile-to-mobile calls to other Ting users billed?
If you place a call to another Ting user, both parties are billed for the call because two parties are accessing the network. If both parties are on the same account, a call that lasted 5 minutes will result in 10 minutes billed on that account. This is a reflection of how a call like this is billed behind the scenes and rather than make our pricing more complicated, we've kept it simple and transparent.
3. Are there any surcharges for calls made when I'm roaming domestically?
No. We don't charge for voice roaming while you're in the U.S.
4. Am I billed for Wi-Fi calls on my GSM device?
Yes. Wi-Fi calls are billed at the regular usage rate.
5. Am I billed for calls to toll-free numbers?
You are billed for usage on toll-free calls but no long distance charges are incurred.
6. What about long distance calls?
"Long distance" covers a few different scenarios so we'll break this down:
No matter where a call originates, if you are receiving the call, then you only pay for the usage. You don't pay long distance charges.
Domestic: If you are calling a US long distance number, you will only be billed for your usage. There are no long distance charges for domestic long distance calls.
International: If you are calling outside of the US, then you will be billed for both usage and the long distance surcharge. For more information on long distance calling surcharges, click here. For long distance calling rates, click here.
7. How do I know how many minutes I've used at any given time?
You can log in to your account and see your usage in near real-time. Call minutes are updated approximately every 15 minutes. There could be a delay in reported minutes if you're traveling outside of the U.S., or while roaming (up to 48 hours).
8. I noticed I have usage showing up for tomorrow. How is this possible?
All timestamps for usage are calculated using CST. If you're not in this time zone and make a phone call, some of this usage could appear to be reported earlier or later than you expected.
9. How do I use conference calling?
Each handset is slightly different when it comes to conferencing. You should check the handset specific help sections to learn how to set up calls with multiple parties.
10. Does conference calling cost extra?
It does not cost anything extra to use your conference call features, but minutes will be calculated for each party. This means that if you have a 5-minute conference call with 3 people, your total usage would be 15 minutes.
11. Does call waiting cost extra?
There is no extra charge to use call waiting.
12. Is there an additional charge to make 911 calls?
Your monthly service fee includes a mandatory 911 charge. There are no per usage fees to call 911.
13. If my service is not active, will emergency calls still work?
Yes. By law, all wireless carriers are required to connect emergency calls, regardless of whether the account is active or not.
14. Does it cost money for me to call Ting?
No. If you're calling from your Ting device from anywhere in the world, calls to our 1-855 number are free. You will see the call reflected in your usage detail on your monthly bill, but those calls are not charged. If you are roaming internationally when you call Ting, you'll see the roaming usage on your account, but will not be charged for any of it, nor will the minutes spent speaking with us count toward your usage level.
15. How about collect calls?
Ting phones are not able to accept collect calls. We do, however, allow outbound collect calls (except when calling from outside the U.S.), but the minutes will count toward your usage level. Therefore, the benefit of making an outbound collect call is minimal except in cases where you are calling collect to a country that isn't covered by our surcharge-free international calling feature.