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Text Messaging Rates

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Last updated by Isabel M

How am I billed for text messages?

You're billed for all incoming and outgoing text messages.

How can I see how many text messages I've sent or received this month?

Log in to your account and check your dashboard to see the text messages sent and received for each device.

How much does it cost to send text messages if I am outside of the US (roaming)?

If you're on a another mobile carrier that's supported by Ting, you'll be able to send and receive text messages. You can see the surcharges for SMS text messages when you're travelling here.

How much does it cost to send text messages internationally while I'm in the US?

There are no surcharges for this. As long as you're in the US, text messages you send to recipients outside the US or received from senders outside the US are just counted as regular text messages.

I noticed I have sent or received text messages showing up for tomorrow. How is this possible?

All timestamps for usage are calculated using CST. If you're not in this timezone and send or receive text messages, it could be appear to be reported earlier, or later than you expected.

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Comments

  • Avatar
    Orlydia Chua

    Is there an extra charge for sending and/or receiving international text messages while in the US?

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    John Preto

    I have disabled texting through the web page settings for both my phones.  I tested this to send a text..and it didnt go through..but now I see that ting has added that text to my bill.  Is this setting working correctly?

  • Avatar
    Frank Wilder

    Does sending a picture/video text message just use a "text message credit" or does it use data too based on the size of the picture/video file?

     

  • Avatar
    John Preto

    Working with Mike from support (good job on customer service) looks like there is a small issue with being able to fully disable texting option..Mike said they are working on a better solution..but if you want to disable it completely (like I did for my teenager...they cant text and drive..if texting doesnt work ;)  )  then you might want to check with customer service in short term.

  • Avatar
    Jake Ordonez

    I just activated my ting phone. I hope someone here can help. I confirmed with a ting rep that the global text includes philippines. I just tried sending one to the philppines right now and it doesn't go through. I receive a message saying it is an invalid destination.

  • Avatar
    Ben Lucier

    Hi Benny, no extra charge for texting anywhere while in the US.

    @Jake: sorry you're having trouble. I've opened a support request on your behalf. You should have an email confirmation shortly, and a rep will work with you to better understand your texting trouble to the Philippines.

    @John: Thanks for the kind words... I'll make sure Mike sees your feedback! We'll post more information on the texting enable/disable challenges in a different thread. We have the fix and we'll be putting the code into production soon.

    @Frank: It kind of depends on the phone you're using. If it's an Android smartphone, it won't count as an SMS, but it will count as data usage.

    Thanks for your questions everybody!

    -Ben 

  • Avatar
    Jake Ordonez

    Thanks for the call. I forgot to post that we figured it out. Turns out you have to key in 011+country code + mobile #. I've gotten used to just keying in +country code + phone number on my verizon phone. So far so good on this ting phone!

  • Avatar
    Craig Bowman

    Wow, you guys have blown me away on customer service. I have to say I'm delighted to the point of being tempted on that basis alone to jump on board with you guys.

    However, I do have a few questions.

    I'm not a phone genius, I have had a Motorola EX115 as my first and only phone for a few years now and it does everything I'm happy with. Although I am now interested in a smart phone and would purchase one on becoming a Ting customer.

    I'm currently with H2O, which is DISMAL, positively-ruddy-aweful with their customer service, and the lot of the are knobs inmo. The reason I am with them is because they offer international services, calling and texting.

    I am heavily tied internationally and have been looking for better options for this, and you guys have come up. I kinda just want this clarified for me

    I read that Ben said that as long as I am in the USA I can text anywhere. Did he mean *anywhere*? As in, not just the US? And for the same rate?

  • Avatar
    Craig Bowman

    I think I just found my own answer, its .50 to send .5 to receive.

  • Avatar
    Craig Bowman

    If you guys could get a smart phone in stock with GSM I'd be right on board

  • Avatar
    victor cardona

    it was ask on the first post but... how much does uit cost to send or receive text from an other country like mexico?

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    victor cardona

    sorry just read the response ... no extra charge, thanks got it!

  • Avatar
    Brent Roth

    I have 2 phones (wife & daughter) on Ting.  If they text eachother how am I billed?  Example:  Wife texts daughter, then daughter responds.  Are each of them billed for 2 text messages?

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    Ryan Newton

    Brent: Yes, just as would be the case with any other provider, texts are billed at each end: sending and receiving. The scenario you described would bill as 4 text messages.

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    Krystn Y

    Hello, hello! :)

    I've had my Ting service for about a month. I have two lines... and I started off with two randomly selected numbers for my two lines... then recently, I had an existing number ported into one line. Ever since then, that line is not able to send out texts. It says that the msg is sent, but the receiver is showing no signs of getting it. We tested outgoing messages to pther phone numbers on other carriers and still they aren't getting them. But on the ting phone, it's confirming them as sent. The weird thing is that it can receive texts just fine. Just outgoing seems to be not working. AND I think we're being charged for the texts that arent working. We've already used a lot just testing the phone itself. Any help is appreciated!!

  • Avatar
    Krystn Y

    Oh. And in addition to my post above... We both have Optimus Elites. Mine is working fine with the original number that I had. And we have no msg blocking or anything on the lines. Thanks!

  • Avatar
    Orlydia Chua

    Krystn: We had some issues after porting a number on a phone that was already set up with a Ting number, too. I gave them a call and they fixed it right away. I suggest that you call them or use the "Submit A Request" button above.

  • Avatar
    Andrew Costen

    Hey Krystn,

    Definitely either give us a call (at 1-855-846-4389, between 8am and 8pm Eastern Time, Monday to Friday), or "Submit A Request" as Benny suggested, and we'll be happy to troubleshoot that with you.

    Thanks.

    Andrew

  • Avatar
    Wayne Weaver

    Along with the email to SMS messaging Gateway, does Ting phones support originating a SMS text message to the outgoing Gateway via number '6245' for originating a SMS text message to an email address? I do this now on my present Sprint phone by sending the SMS message to number '6245', and the body starts with the email address, followed by a space, then the optional subject line in parenthesis (), followed by a space and then the body of the message.

  • Avatar
    Rob Lake

    Wayne, I wasn't able to get this to work in my testing, however, I can tell you that you can send SMS straight through to an email address directly by simply entering an email instead of a phone number.

  • Avatar
    Wayne Weaver

    Awesome, thank you Rob.

  • Avatar
    Adam Field

    I'm thinking about trying Ting, but as someone who never texts, the fact that it would cost me 3 dollars a month to receive a single text message (which is almost guaranteed to be unwanted spam) is kind of a turnoff. It sounds like there should be a way to totally block all texts (saving 3 dollars a month), but would there be any way to whitelist a few numbers in case of emergency and block the rest of the planet? Or even better, any way to automatically turn all texts into emails or something?

  • Avatar
    Bruce Osborne

    Adam,

    If you never text, try disabling that in the dashboard, under device settings. That should help you avoid that charge.

  • Avatar
    Trevor Talbot

    You should be able to specifically whitelist phone numbers using the Sprint gateway codes from your phone (see also this thread). Transforming to email can't be done via native means, but you could port your number to a service that does such as Google Voice.

  • Avatar
    Bruce Osborne

    I must add that some carriers (including Ting), when you text to a non-text number, use a service that automatically calls the number and reads te text. It prompts for a voice response back to text, but I have never tried that.

    My wife (on Ting) has accidentally texted my office landline.

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    Joshua Martinez

    Hey Im having problem downloading picture messages Im just wondering why that is? 

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    Trevor Talbot

    I think picture messaging is disabled by default on accounts; check the settings under My Account, Devices, and your device. (There's no extra change for MMS/picture messaging, but it does use data.)

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    Trevor Talbot

    Er, extra charge, not change.

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    Joshua Martinez

    @Trevor Talbot Thanks i changed the setting on my account but I still cant download picture messages

  • Avatar
    Bruce Osborne

    @Joshua You will need to update the profile on your phone in order to apply any changes from your dashboard device settings.

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