Last updated by Isabel Matwawana
Does my service allow for data?
Yes, all Ting devices have at least some data capability.
Can I disable data?
Yes, you can. This can be done from the Device Settings page in your Ting account online. Just uncheck the box next to "Can access the internet" under Megabytes.
Do I need to have data enabled to use picture messaging?
You should be able to use picture messaging if you're connected to Wi-Fi, but if there is no Wi-Fi network available, then data will need to be enabled on both your account and your device.
Does my service support 4G and LTE data services?
4G and LTE data is available in certain areas. You can check our coverage map to see if you're in an area covered by 4G or LTE service. Remember, you'll need a device that supports those data speeds as well.
What happens if I'm outside of Ting's coverage area?
If you're outside of our network area, your phone will report "Network Unavailable" as Ting does not offer data roaming. Sometimes, cellular towers may experience problems, so if you're in an area where coverage should be available, but your device is reporting otherwise, you should contact us so we can investigate.
I noticed I have data usage showing up for tomorrow. How is this possible?
All timestamps for usage are calculated using CST. If you're not in this timezone and use data, some of this usage could appear to be reported earlier, or later than you expected.