International calling and roaming FAQ

International long distance and roaming are one of the few times that there may be a surcharge or additional fees when using Ting.  

International long distance FAQ

1. Where does Ting offer international long distance?

Ting offers you the option to call over 60+ countries at no additional charge. Take a look at the places you can phone with no additional fee on our International calling guide. Countries with a surcharge for mobile calls will have this noted separately. 

2. Do long-distance minutes also count towards my total minutes?

Yes. International calls will still count towards your total monthly minutes. If there is an extra-long distance per minute charge, you'll be able to see the surcharge on your bill under the Extras section.

3. What are the fees for international text messages?

There is no additional charge for sending texts to an international long-distance number. You can also receive texts from an international long-distance number for no extra cost.

4. Is there a fee if someone calls me from another country?

No, incoming international calls are just like any other call. It will accumulate minutes in your monthly total, but there are no additional surcharges when you receive an international call while still in the US. 

5. Why can't I make an international phone call?

To make an international phone call, you need to enter a US exit code at the beginning of the number. Depending on what Ting network you are using, the exit code will be 011 or a plus sign (+). 

Each country also has a country code to direct the call appropriately.

If you have recently switched to Ting mobile's new plans, there is a provisioning period in which international calling will be unavailable. If you cannot place an international call, you can use an alternative method such as WhatsApp, Facebook, FaceTime, Duo, Skype, etc. These services allow you to make phone calls over your home internet or data connection and require the person you are calling to use the same app. 

International roaming FAQ

1. What is the cost of traveling outside the US?

Ting offers international roaming on both our networks. Most phones can easily roam anywhere that we have coverage. CDMA phones are required to be LTE Devices to travel internationally.

There are a few options to consider when traveling internationally, depending on where you're going, how long you're planning on staying, and what type of phone you have. 

2. How much does it cost to send text messages if I am outside of the US?

You'll be able to send and receive text messages if you're within our international roaming. Depending on where you are traveling, the cost per text message will vary. 

3. How can I assure that my phone will work outside the US?

There are multiple options for using your phone outside of the US, and each option has its benefits. It's best to review our international coverage options and select the best option for you.

4. Is international roaming enabled on my account by default?

The international roaming feature is available for Ting accounts after three months of active service with usage. Your account needs to be in good financial standing for international roaming to be enabled.

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