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Purchase a Device and Sign Up

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Last updated by Isabel M

If you're ready to purchase a device from Ting, then you'll actually sign up for an account in the process of making your purchase. Here's how to do that:

 

1. Go to ting.com and click on Shop.

 

2. If you've got a referral link, don't go directly to ting.com; use your referral link to come the site instead. Your link should look something like this after you hit enter. Click on Shop from there:

 

3. Choose the device you want to purchase, and click on it. You can use the drop downs at the top of the Shop page to filter devices to see just the types of devices you're interested in.

The listing for each device will show if it's new, used from Glyde or refurbished, and its expected ship date.

 

4. Click on the Buy It button.

 

5. Now it's time to create your Ting account. You can sign up using Login with Amazon or Persona, or you can create Ting account credentials by clicking the "create a new account" link.

 

6. If you're creating Ting credentials, enter your basic account information in the form that appears. The e-mail address you enter here is how we’ll communicate with you for billing, so make sure it’s a valid one that you check regularly. Your password will need to be at least 10 characters long. When you've got that all filled out, click Sign up.

 

7. Enter your service address (generally this is your home address) and click Next step.

 

8. Review your address when prompted, correct it if necessary, and click Confirm.

 

9. Enter your Billing Info. You can set up credit card information directly with Ting or choose to Pay with Amazon. To set up a credit card click the credit card type button and then enter your card and billing information. If you set up a credit card here, make sure that the cardholder and address information entered is what your credit card provider has on file for you; it doesn't need to match what you've entered for your Service Address.

When you've entered all of your billing information, click Next step.

 

10. Your shipping address information may be auto-populated with what you've entered prior. You can change this if you'd like your phone to ship somewhere else.

This is also where you choose your shipping method.

If you've used Pay with Amazon, you'll set your shipping information for the order through the Pay with Amazon widget. When you're done, click Next step.

 

11. Now you can confirm all of your order details. If any of the information on this confirmation page is incorrect, click on the corresponding link above and re-enter that information; then click on Confirmation  again so you can see what your order details are. Once you're sure they're all correct, click on Complete purchase.

 

12. You've placed the order for your device and opened an account with Ting in the process! You will receive an e-mail when your device ships out. When you're ready to activate your device, just sign in to your account and go to your Device settings to start the process.

Have more questions? Submit a request

Comments

  • Avatar
    Nathan Morales

    Can I make payments if I buy a phone? Or do I pay the.entire.price upfront?

  • Avatar
    Isabel M

    Hi Nathan,

    No, Ting doesn't have any payment options so the full cost of the phone is paid when you make a purchase. It's one of the ways that we avoid locking anyone into a contract.

  • Avatar
    John Coverstone

    How can I purchase different devices at the same time? I don't see a way to do this. Can I get a discount for buying multiple phones at once?

  • Avatar
    Isabel M

    Hi John,

    If you're purchasing the same phone, you can buy multiples at one time, but if you're buying different devices you'd have to purchase those separately. At the moment we don't discount phones for purchases of multiples.

  • Avatar
    Jose Monico

    Do I need personal information like my SS, and or ID to activate my phone for Ting service?

  • Avatar
    Isabel M

    Hi Jose,

    To activate with a new number, no, you don't need any of that. To transfer or port a number from another carrier, you'll need to provide the last 4 digits of your SSN on the number transfer request form.

  • Avatar
    Frank Winick

    Can I find a used phone from eBay or elsewhere, as long as it is a Sprint phone with clean ESN, and activate it on Ting?

  • Avatar
    Marty M

    Hi Frank.  Yes, a Sprint phone with a clean ESN that is on our whitelist can be activated on Ting

  • Avatar
    Carolyn Shannon

    I purchased a device from Ting 6 days ago and haven't yet received a tracking number. Yesterday morning, I filed a ticket inquiring about my order, and as of this morning it hasn't even been assigned to an agent yet. What do I need to do to get a status update on my phone order?

  • Avatar
    Renny M

    Hi Carolyn,

    I see that Jessica is taking care of you via the support request that you sent in. You are in great hands!

    For anybody else viewing this thread, if you have an inquiry about your order, please contact our support team.

  • Avatar
    April Busch

    I was expecting an email receipt of some sort, I don't see a way to access my order.  Where can I get this information for tracking purposes, as well as for my records?

  • Avatar
    Felipe S

    Hi April.  You should have received an email as soon as you placed your order. If you need to check your purchase again, please log in at www.ting.com and go to Account - Bills.   You should see a record of your order there.

    I just checked your account and saw that we still haven't shipped your phone. Once that happens, we'll send you another confirmation email along with your Fedex tracking number. Feel free to submit a support request if you have any further questions about your particular order.

  • Avatar
    Francis Schuth

    Hey, I purchased a device recently and got my order confirmed, but there has been no follow-up as promised. I signed up to receive the device in 3 or less business days and have yet to see an email with a tracking number or confirmation of it being shipped out. Should I be concerned about this, or is this just a glitch and I should expect my device soon?

    Thanks.

  • Avatar
    Renny M

    Hey Francis,

    I will be contacting you shortly via help request to discuss your order. Keep an eye out for an email! For anybody else viewing this thread. Please submit a help request if you need to inquire about your order or have any account specific questions.

  • Avatar
    Christopher Quicker

    After waiting over 2 months for "Windows Phones to reappear on the "Shop Devices" page, I finally called and chatted with Barb, who told me that WP's?

     

    "They're not going to be available for the "foreseeable future", so I broke down and got a Samsung Galaxy S4, even though I'm not that thrilled with the Android OS, I was SO over "AT&T" and their BS, that I just bought the device and hopefully won't have to look back at sky high bills for "service I don't really use".  ("Foreseeable future" is a bit too ambiguous for my liking, so that's why I bought the Samsung Galaxy S4)

     

    Now to get that "new toy" in hand and activate it.  Thanks, folks at Ting ;)

  • Avatar
    Richard Potter

    Can you pay for a new/used devices with credits ?

     

  • Avatar
    Renny M

    Hi Richard,

    Currently, our only method of payment for device purchases is credit card or pay by Amazon. Ting credit goes towards paying your monthly bills.

     

  • Avatar
    Richard Potter

    oh ok thank you

     

  • Avatar
    Brian S

    Does my phone work immediately upon activation or do I have to purchase time initially as well?

  • Avatar
    Felipe S

    Hey Brian. Once you give your phone a number and confirm that the number is active within the network (you can check that under Device Settings), there are just a few more steps to make sure the device recognizes the new number/network.

    Our rates are adaptive, so we'll charge you for the rates you fall into according to how much you use at the end of your billing cycle.

  • Avatar
    Monica Graham

    It seems like Glyde sells devices from all carriers, in order for me to activate it using Ting does it have to be a pervious Sprint phone?

  • Avatar
    Marty M

    Hi Monica.   Glyde does sell devices from all carriers, but the ones linked on Ting's site should all be Sprint devices.  It does need to be a Sprint device to activate on Ting.

  • Avatar
    Stephanie Lien

    I chose a iphone 4 and it is for sale through Glyde and I click buy it and nothing happens.   A white box opens and a circle swirls for hours.

  • Avatar
    Marg C

    Hi Stephanie! It should redirect you to Glyde's website - it seems to be loading fine now, so it could be a browser issue. I recommend trying from a different browser (try Chrome rather than Internet Explorer, for example). If you're still having trouble, reaching out to Glyde's support at service@glyde.com is a good idea! 

  • Avatar
    Stephanie Lien

    Thanks that worked.

     

  • Avatar
    richard brenner

    Can I buy a phone and later change or port a mobile number from sprint?

    If I choose a single plan now and later add phones, can you create a family plan at a later date?

  • Avatar
    Ting Help

    Hi Richard, yes, you can bring over a number later.  Since everyone on Ting has the same rates, when you add people to your account, you are all sharing those rates (though you will still have the $6 device fee per phone per month) - so in essence, a family plan.

  • Avatar
    Ron Chandler

    I am a Sprint customer but not under contract as it expired last year.  Changing to Ting this weekend.  To port over my phone numbers for wife and myself, do I have to have already cancelled my Sprint service, or can I BYOD, port over the numbers, and then cancel my Sprint account.  Which comes first?  Account cancellation with carrier or activating a phone still on Sprint, then cancelling?  Thanks.

  • Avatar
    Marg C

    Hi Ron! Don't cancel your Sprint account first, as inactive numbers cannot make the move to Ting. Get your account number and PIN ready, and then head over to Ting.com and hit Activate. As long as your phones are on the BYOD list, then you can move your numbers over, which will end your Sprint service for you! 

  • Avatar
    Ron Chandler

    Great!  Excellent assistance and now I understand.

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