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Login and Pay with Amazon

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Last updated by Isabel M

As part of our ongoing mission to make mobile make sense, Ting, with the help of Amazon, now offers you three ways to streamline your life (you like streamlining, right?):

  • Login with Amazon
  • Pay with Amazon for device purchases
  • Pay with Amazon for monthly bills

You can use one or all of these options. Using Pay with Amazon doesn't require you to use Login with Amazon or vice versa. Use the ones that work for you!

Note:  Two-factor authentication cannot be used with Login with Amazon.

 

Login with Amazon

Now, you may sign in with an email address and password on ting.com, you can sign in using your Amazon.com login credentials instead. The email address on your Amazon.com account will be the email address we use to keep in touch with you (for billing or any help requests you open with us).

Using Login with Amazon connects your existing Amazon.com account with your Ting account so you only have to remember one set of credentials.

If you already have a Ting account, you'll be prompted for your Ting password the first time you use Login with Amazon to authenticate and link the two accounts.

If you're using Login with Amazon, there are a few things to keep in mind:

  1. If your Ting account has a different email address from your Amazon.com account, you'll need to change one of them so that they match or the Login with Amazon function won't link your two accounts.
  2. If you change your Amazon.com email address, you should update it on your Ting account as well in the account Settings; if you're having trouble getting signed in, get in touch so we can help you out.
 
 
 

 

 

If you've always signed into Ting using Login with Amazon and you decide you want to set up Ting login credentials, you'll need to set a password. To do so, simply go to Ting's Sign in page and click "I forgot my password". Enter the email address you have set up for your Ting and Amazon accounts. A password reset link will be sent to you and you can now set your password for the first time.

If you want to disable Login with Amazon for your Ting account, go to your Amazon.com account > Settings > Manage Login with Amazon. Ting will be in your list of connections and you can remove it from there.

 

 

 

Pay with Amazon for Device Purchases

The Pay with Amazon option in the order flow allows you purchase devices using your Amazon.com billing information. Some things to remember if you use Pay with Amazon

  1. Your payment is processed entirely through Amazon--not Ting
  2. Using Pay with Amazon for a device purchase DOES NOT add any billing information to your Ting account; this is a one time billing agreement for your device purchase only
  3. Because your order payment is being processed by Amazon.com, Ting can't make any changes to your order once you've placed it. You'll have the option to update shipping information while you're placing your order through a widget that connects you to your Amazon.com account. If you want to change anything about your order after the fact, contact us here at Ting so we can cancel the order for you. After that you can make any necessary updates on your Amazon.com account, and then place a new order on Ting.com.
  4. If you run into any trouble with your credit card payment during the purchase process, you'll want to get in touch with Amazon so they can resolve that for you.
  5. Your Ting email address doesn't have to be the same as your Amazon.com email address to use Pay with Amazon.

 

 

 

Pay with Amazon for Monthly Bills

You can also choose Pay with Amazon to pay your monthly Ting bills using your Amazon.com billing information. This creates what's called a "recurring billing agreement" with Amazon.com for your monthly bills. When you pay your recurring Ting bills using Pay with Amazon, you'll get notification of bill payments both from Ting and Amazon.com.Your Ting email address doesn't have to be the same as your Amazon.com email address to use Pay with Amazon.

To set this up just go to your the Account settings page of your Ting account online, scroll down to the Billing section and then click the edit icon.

 

Pay with Amazon for Monthly Bills

 

When the light box appears, click Pay with Amazon and follow the prompts to set up your Amazon Payment for Ting.

You can also set up recurring Pay with Amazon billing in the course of activating a device. If you already have billing information on file, that will come up by default in the activation flow. Just click "Edit". You'll be asked to confirm your address and then you'll see this page below where you can choose to Pay with Amazon.

Disabling Pay with Amazon for Monthly Bills

 

You can change your billing back to having a credit card on file anytime by simply logging into your Ting account and placing a Visa, MC, American Express or Discover card on file. After that you'll want to follow the steps below to revoke your Pay with Amazon recurring billing agreement.

  1. go to https://payments.amazon.com and sign in
  2. Click "Edit My Account Settings"
  3. Click the "Manage my payment authorizations" link
  4. Under Subscriptions, find Ting and then click on Details to the far right
  5. Click Cancel Authorization
  6. Click Confirm

This tells the system to start taking payments from the new card you've put on file on Ting.com and not your Amazon billing information. Without this step, the system will continue to use your Pay with Amazon information.

 

Have more questions? Submit a request

Comments

  • Avatar
    Bruce Osborne

    Does this mean that Amazon gift cards, etc. can be used either for devices or monthly billing if Pay by Amazon is used?

  • Avatar
    Isabel M

    Unfortunately, Amazon gift cards cannot currently be used to pay for Ting purchases or services with Amazon Payments.

  • Avatar
    Bruce Osborne

    Amazon Payments is different than logging in with your Amazon,com account. Amazon Payments has a completely separate system.

    From your description, most people will assume they can use their Amazon.com account.

  • Avatar
    Justen Burdette

    Hey, Bruce!  You can use Login with Amazon to sign up for or sign in to Ting.  And, you can use Pay with Amazon to pay for a device and Amazon Payments to cover your monthly Ting bill.  Login with Amazon will use your existing Amazon account credentials.  Pay with Amazon and Amazon Payments will use the credit or debit cards (and shipping addresses) you have stored on your Amazon account.  And, for any device purchases, you're covered by both our Ting Return Policy and the Amazon A-to-z Guarantee!  Hope this helps.  :)

  • Avatar
    KAREN SWAYNE

    So an, the advantage of pay with Amazon Payments is my credit card info will be with Amazon, will my card info be purge from Ting? Would be nice to have less exposure to the world any other advantages and what is best for Ting Amazon is never free.

    My name is Larry Karen's husband been with Ting for a while like it a lot, My bank just rebranded,  Mazuma and they have free cookies any chance for a free cookie,

    Larry

  • Avatar
    Diana C. Fry

    I orignially signed onto Ting using Amazon, now I want to use the "ting ap" and it won't let me sign into it (I've tried my email address and amazon password...it won't work.)  Any suggestions?

  • Avatar
    Justen Burdette

    Hey Diana!  We just recently updated our iOS app to include Login with Amazon support, but it's coming soon to the Android app.  In the meantime, you would need to set a Ting password as a workaround for the Android app.  If you enter your email address at the link below, you'll be able to set your (direct) Ting password...

    https://ting.com/account/forgot_password

    I'm really sorry for the hassle.  We're hoping to have this fixed soon for Login with Amazon folks.

  • Avatar
    Diana C. Fry

    Thanks for the quick response.  I'll give that a try : )  

     

  • Avatar
    Christine Ballinger

    So I'd like to make a payment before my bill is due. This way the 'money' is out of my account and ready for ting to get their payment - can Amazon help me do this? Will it just be a credit in Amazon until ting takes their money? Is there any way to do this? My billing cycling screws up my budget because it comes due at the same time as rent each month. I like my bills on one payday and my rent on the other...thanks! 

  • Avatar
    Isabel M

    Hi Christine,

    At this time there's no way to change your billing date, so paying Ting early isn't something you can do. Paying with Amazon just changes the source of your payment, but doesn't change anything else about your billing cycle. However, if your Amazon Payments set up is such that once the money is there, it's no longer pooled with the rest of your money for your bills, that might have the same effect as paying your bill early. It would depend on specifically how you have your Amazon Payments set up, but it may do the trick. Hope that helps.

  • Avatar
    John Light

    Christine, I have the same need as you and wanted to pay Ting early and i just  wanted to say that i think I was successful in setting it up to pay with Amazon payments but it does take a bit of work.  If you have an Amazon account you have to also setup an Amazon payments account by going to https://payments.amazon.com and pair that with a credit card and maybe a bank account then transfer some money in.  After the money shows up in your Amazon payments account follow the directions at the top of this thread and you will see a check box that says something like "pay with Amazon balance first" but you also have to pick the credit card.  I have not been through a billing cycle yet to be sure it works but everything seems to be pointing in the right direction.

  • Avatar
    Christine Ballinger

    Thanks John! I think that's what I have set-up; however, we'll all have to live in suspense for the next couple weeks to see if it works ;-) THANK YOU!!!

  • Avatar
    John Light

    Back again to say it all worked as desired. I set up Ting to pay from Amazon payments and pre-funded the Amazon accounts.

  • Avatar
    Christine Ballinger

    I'm glad it worked for you John. It did NOT work for me. I put $130 in my Amazon account. ~4 weeks later my bill went to Amazon and Amazon went to my bank and took the money to pay the bill. I asked them why they didn't use the money in my payments account and they said "Unfortunately, your Amazon Payments balance cannot be used on your recent Ting Mobile order. The funds can be transferred to friends or family, used on amazon.com, or transferred to a verified bank account. " 

    When I asked them why I would need them to be a middle man to take money from my account when ting could already do that they replied "Thanks for your feedback. I'm sorry that the Amazon Payments balance doesn't work the way you'd like it to. I've forwarded your comments to the appropriate department for further review." :-/  I took my money back out of Amazon payment (it was enough for close to two months of payment...) and it took about a week for it show back up in my account. Hmmm.....

  • Avatar
    Jake Evans

    I went on a trip to New York and blew all my money there and didn't get to pay for my monthly bill and now I have to change the card info and I tried using my mom's card for this one payment but it won't go through and now I can't pay for the bill at all. Anyway I can change it back to my card after I put money in the bank? Haven't had service for a month and need to pay for the previous bills. This is very frustrating..

  • Avatar
    Ting Help

    Hey Jake.  You can update your billing information at any time in your online Ting account in Settings > Billing Info.  If you need any help, please give us a call - we would prefer not to send that kind of info via email.

  • Avatar
    John Tran

    Hello Ting,  If I read the response correctly, I am not able to use my Amazon online balance to pay for this.  is this correct?

     

  • Avatar
    Justen Burdette

    Hi John,

    That's correct, neither your Amazon account balance nor any Amazon gift cards can currently be used to pay your Ting bill, unfortunately.  We've heard the folks at Amazon are looking into ways to make using one or both of those possible, but we don't know how soon we might see that become possible.

  • Avatar
    John Light

    John, I have paid ting from my Amazon account using the amazon balance since June 2014.  It does fall back to the credit card on file with Amazon if the balance does not have enough $.

  • Avatar
    Brad Meyer

    Dang...I was getting all giddy inside thinking I could use AGCs to pay for my bill, and this I read these comments. :(

  • Avatar
    mark dubinsky

    Is there any update to being able to pay with amazon gift cards?

  • Avatar
    Maha Abada

    Unfortunately, Amazon gift cards still cannot be used to pay for Ting services or purchases with Amazon Payments.

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