Skip navigation

FAQ: Ting SIM Cards

Follow

Last updated by Isabel M

Do I need to purchase a SIM card for my Ting device?

Can I reuse my GSM SIM card once it's activated with a number?

What is a PUK code and what do I need it for?

Can devices purchased from Ting be unlocked?

Can devices brought to Ting be unlocked?

If I purchase a SIM card from Ting, can I use it with another carrier?

If I'm using a device that requires the purchase of a Ting SIM card, is that device locked to Ting?

  

1. Do I need to purchase a SIM card for my Ting device?

It depends on the device.

  • CDMA Devices

 Most devices on our CDMA network offering do not require a SIM card. Some devices use a UICC (Universal Integrated Circuit Card) that allows for access to LTE data, among other functions, and those devices come equipped with that card.

If you're bringing a device to Ting (rather than purchasing one from us) and it uses a SIM card, we recommend that you purchase one on our shop page.

  • GSM Devices

All devices that will run on our GSM network offering use the Ting GSM X1 SIM card. Click here to purchase it.

2. Can I reuse my GSM SIM card once it's activated with a number?

Yes and no.

Once you've activated a Ting GSM SIM card with a phone number we can help you:

  • reactivate it with the same number for a brief period of time if it's been deactivated

We can't:

  • transfer or port an existing number to a GSM SIM card that's already active with another number
  • reactivate a SIM card if you've ported your number away from it

If you've activated with a new number to test out GSM services, but you want to port a number to Ting on the GSM network, you'll need to purchase a new SIM card to port your number phone number to.

3. What is a PUK code and what do I need it for?

A PUK code is a number associated with your Ting GSM X1 SIM card that unlocks your SIM if it's become locked.

The PUK code associated with your SIM is printed on the credit card sized card that you pop your Ting GSM X1 SIM card out of when you first receive it.

Currently, we cannot retrieve your PUK code for you, so please either hang on to the card or record your PUK code.

4. Can devices purchased from Ting be unlocked?

GSM devices purchased from Ting will come automatically unlocked.

CDMA devices that have a removable SIM card can often be unlocked for international use. If you have a CDMA device and you're traveling to a country with a GSM network and want to have it unlocked for international use, click here for more details.

5. Can devices brought to Ting be unlocked?

GSM devices that you purchased through another carrier may need to be unlocked by that carrier before bringing them to Ting. For more information on that, click here. Once at Ting, those devices will remain unlocked and you'll be able to take them to any other GSM carrier that can support them.  

CDMA devices that have a removable SIM card can often be unlocked for international use, *but not for domestic use* currently. For more details, click here.

6. If I purchase a SIM card from Ting, can I use it with another carrier?

GSM SIM cards can only be used with Ting, but CDMA SIM cards can generally be used with other carriers, assuming they will support your device on their network.

7. If I'm using a device that requires the purchase of a Ting SIM card, is that device locked to Ting?

We're not about locking anyone down; the gaining carrier simply needs to be willing and able to take on your device. If you have a GSM device, you'll need to purchase a new SIM from your new carrier, but you'll probably be able to use your Ting SIM card in a CDMA device.

 

 

 

*Sprint is a trademark of Sprint.

Have more questions? Submit a request

Comments

  • Avatar
    peter grimes

    Just bought an iPhone 5s for my wife. I understand it's not able to be brought to Ting yet, so we're going to do a month-to-month with Sprint.

    It has more SIM, so I need to get one from Sprint. Will I be able to use the same SIM when/if we're able to BYOD to Ting?

    I think from reading the above we'll require a new SIM, right?

  • Avatar
    Marty M

    Hi Peter.  The Sprint SIM should work with Ting for the Iphone.

  • Avatar
    Alecia Gray

    Does it have to be a micro SIM for the Galaxy S4? I purchased my phone through eBay, and the reseller left the SIM in the phone. The part number is SIMGLW206R, which is the same listed on the "Bring Your Samsung Galaxy S4 to Ting" post (https://help.ting.com/entries/61004078-Bring-Your-Samsung-Galaxy-S4-to-Ting).

    Thank you.

  • Avatar
    Renny M

    Hi Alecia, 

    It sounds like the device you purchased may already have the correct SIM card you need to activate the device with us! Try out the activation process and contact our support team if you need any additional help.

  • Avatar
    Seth Short

    I was planning to switch to Ting, via buying a phone on Glyde. In anticipation of that, I purchased a nano-SIM (for iPhone 5) first, since it said 7-14 days to arrive.

    However, plans have changed and I no longer need the SIM. Can I cancel the order, or return it?

  • Avatar
    Bruce Osborne

    Call or email Ting to open a ticket for this account-specific issue. Ting tries to deal with each customer situation individually and fairly.

  • Avatar
    Marty M

    Hi Seth.  We've gone ahead and opened a support request for you - check your emails shortly

  • Avatar
    Tommy Price

    Glyde cannot guarantee the phone I recently bought will include a SIM card.  Am I supposed to wait for the phone to arrive to confirm if the SIM card is included?

  • Avatar
    Ting Help

    Hi Tommy!  It depends on the type of phone whether you need a SIM card at all.  Most of our current supported devices don't (and it is noted on the BYOD list if the phone requires one).  If you have specific questions, feel free to get in touch.

  • Avatar
    Teresa Kidd

    I want to try out Ting, but other uses in my area say that the service in the downtown area can be spotty.  Because of this, I want to buy a used/refurbished phone to test out the network.   My question is, if I buy a refurbished phone from Ting, do I also need to buy a SD card?

  • Avatar
    Marg C

    Hi Teresa! To keep costs low for customers, our refurbished phones come only with the bare essentials: the charger, battery, and device itself. Accessories like SD (memory) cards and headphones would need to be picked up elsewhere. 

  • Avatar
    Teresa Kidd

    Marg C. does the phone work without the sim card?  

  • Avatar
    Marty M

    Hi Teresa.  Some phones do require a SIM (the Nexus 5 and Iphone 5 for example) but many of the older devices don't require a SIM.  

  • Avatar
    Christine Mirasola

    I just bought a Samsung Galaxy 3 from Glyde.  It should be delivered here by Tues, 7/22/14.  Will I need to also purchase a SIM card through Ting (or Glyde)?  I want this phone set up asap, so I want to be prepared.  I didn't see the Galaxy 3 in the list.  Thanks.

  • Avatar
    Felipe S

    Hey Kris. No need to buy a SIM card for the Galaxy S3 because that's embedded onto the phone, so you can activate it as soon as you receive it! I also located a support request you submitted and will reply to that by email.

  • Avatar
    John Battle

    Just bought a iphone 4s for my daughter from glyde.  Will I need a SIM card for this?

  • Avatar
    Felipe S

    Hi John. As mentioned at the top of this article, only those models listed require SIM cards, so you don't need one for the iPhone 4S. Just make sure that's a Sprint iPhone 4S and you'll be good to go.

  • Avatar
    Betsy Donahue

    I just bought a iPhone 4 from Glyde. CDMA model. I see it is not listed above as needing a SIM. Is that correct? Just was reading the difference between the GSM and CDMA so just wanted to be sure.

  • Avatar
    Ting Help

    Hi Betsy!  that's correct, you don't need a SIM to activate a Sprint iPhone 4 on Ting.

  • Avatar
    Billy Hector

    I bought a sim card thinking I would need it but my galaxy s4 was activated just fine without it. Do I still need the sim card?

  • Avatar
    Brennan V

    It seems like the SIM card you already had in the S4 was valid and not assigned to another device. Great to hear you were able to activate. From what you mentioned, it doesn't sound like you need the SIM card, but it doesn't hurt to have a spare one lying around. Welcome to Ting.

  • Avatar
    James Hickman

    Probably a dumb question, but if my wife and I each have  a Nexus 5 activated on Ting....if we wanted to effectively "swap numbers", would it be as simple as simply swapping SIM cards?

  • Avatar
    Marg C

    Hi James! It's a little more involved than that, just because at Ting, we use not just the SIM to activate service but your phone's ESN too. Swapping numbers around isn't difficult, though you'll want to open up a help request with us so we can do some fancy footwork behind the scenes for you when you're ready to make the switch.  

  • Avatar
    Daniel Clark

    I just purchased a Samsung Galaxy S2 from Glyde. Which SIM card should I purchase?

  • Avatar
    Renny M

    Hi Daniel,

    Only the devices listed in the above article require a SIM to be activated. If you are purchasing an S2 (or any other device not mentioned above) you don't need to worry about purchasing a SIM. Once you have the device in your hands, you can go ahead and activate it!

  • Avatar
    Michael Melby

    This is a really dumb question, but are the Ting SIM Cards Ting branded? Or are they just Sprint SIM cards that work on Ting? I just want to show my carrier love every way I can!

  • Avatar
    Felipe S

    Hey Michael. They aren't Ting branded yet. We'd love to recommend you paint them blue, but don't think that will be a great idea :)

  • Avatar
    Scott Kreher

    I just bought an HTC One on Swappable. The phone didn't come with a SIM card, but I only have 72 hours to "check it over" to make sure it works. Can I just go to a Sprint store and purchase a micro SIM? 

  • Avatar
    Ting Help

    Hey there Scott!  You may be able to purchase one locally.  For the HTC One M7, the correct SIM card model is SIMGLW206R.  I'd recommend giving a call to wherever you want to purchase it to see if they have stock ahead of time.

  • Avatar
    Tonya Nichols

    I bought an iPhone 4 and iPhone 5 for my kids from glyde through the ting website. Will I need to purchase sim cards for either?

Powered by Zendesk