Last updated by Isabel M
Are you curious about all things SIMs with Ting? To help we've compiled some of the most frequently asked questions we've received about our SIM cards so you can find the information you need. Don't see your question here? Not to worry, our friendly customer service team are on hand to help.
1. Do I need to purchase a SIM card for my Ting device?
It depends on the device.
- CDMA Devices
Most devices on our CDMA network offering do not require a SIM card. Some devices use a UICC (Universal Integrated Circuit Card) that allows for access to LTE data, among other functions, and those devices come equipped with that card.
If you're bringing a device to Ting (rather than purchasing one from us) and it uses a SIM card, we recommend that you purchase one on our shop page.
- GSM Devices
All devices that will run on our GSM network offering use the Ting GSM X1 SIM card. Click here to purchase it.
2. Can I reuse my GSM SIM card once it's activated with a number?
Yes and no.
Once you've activated a Ting GSM SIM card with a phone number we can help you:
- reactivate it with the same number for a brief period of time if it's been deactivated
- transfer or port an existing number to a GSM SIM card that's already active with another number
- reactivate a SIM card if you've ported your number away from it
If you've activated with a new number to test out GSM services, but you want to port a number to Ting on the GSM network, you'll need to purchase a new SIM card to port your number phone number to.
3. What is a PUK code and what do I need it for?
A PUK code is a number associated with your Ting GSM X1 SIM card that unlocks your SIM if it's become locked.
The PUK code associated with your SIM is printed on the credit card sized card that you pop your Ting GSM X1 SIM card out of when you first receive it.
Currently, we cannot retrieve your PUK code for you, so please either hang on to the card or record your PUK code.
4. Can devices purchased from Ting be unlocked?
GSM devices purchased from Ting will come automatically unlocked.
CDMA devices that have a removable SIM card can often be unlocked for international use. If you have a CDMA device and you're traveling to a country with a GSM network and want to have it unlocked for international use, click here for more details.
5. Can devices brought to Ting be unlocked?
GSM devices that you purchased through another carrier may need to be unlocked by that carrier before bringing them to Ting. For more information on that, click here. Once at Ting, those devices will remain unlocked and you'll be able to take them to any other GSM carrier that can support them.
CDMA devices that have a removable SIM card can often be unlocked for international use, *but not for domestic use* currently. For more details, click here.
6. If I purchase a SIM card from Ting, can I use it with another carrier?
GSM SIM cards can only be used with Ting, but CDMA SIM cards can generally be used with other carriers, assuming they will support your device on their network.
7. If I'm using a device that requires the purchase of a Ting SIM card, is that device locked to Ting?
We're not about locking anyone down; the gaining carrier simply needs to be willing and able to take on your device. If you have a GSM device, you'll need to purchase a new SIM from your new carrier, but you'll probably be able to use your Ting SIM card in a CDMA device.