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The official Ting device guide

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Last updated by Kristian Thornhill

Did you just transfer your number to Ting or get a brand new number? First of all, let us tell you that was a really great decision. If you have tried making a call or sending a text message or browsing the web and it doesn't seem to be working as planned, you're just a few steps away from perfect cellphone service.

Just choose your phone model from the list below and follow the steps in the guide.

If you're interested in bringing your existing number to Ting or getting a brand new number, check out the official Ting activation guide.

Apple iOS devices

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Android phones

Alcatel

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HTC 

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Kyocera

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Motorola

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Samsung

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BlackBerry phones

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Windows phones

HTC Windows

Note: These directions apply to most CDMA Windows 7 devices

Nokia

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Feature phones / Unlisted devices

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Have more questions? Submit a request

Comments

  • Avatar
    santiago chang

    Activation for your SANYO 4700-SCP:

    • Turn on your phone.

    • Dial ##MSL6Digits

    • Scroll down to SAVE

    • Press OK on SAVE

    • You are in PROGRAMMING MODE and can change the phone number.

    • Press OK on everything else until phone turns off by itself and back on again.

    • Your phone is activated.

  • Avatar
    John Clements

    Um, this doesn't have Sanyo listed, or specifically Sanyo Taho.  This is the link I got in my email.

  • Avatar
    John Clements

    Sorry, should read more carefully: 

    Activation for your Feature/Unlisted Device

  • Avatar
    Samantha C

    No worries John, were you able to get everything up and running OK or do you need a hand?

  • Avatar
    Talima Pearson

    I have a samsung M320. Can you explain how to activate this phone? Following the instructions listed above for samsung devices leads to a message to contact customer service.

  • Avatar
    Siham M

    Hi Talima,

    I will be sending you a help request with some activation steps. Keep a look out for an email shortly!

  • Avatar
    Alison Spencer

    I have a Sanyo Taho and thought I did all the steps ..can make calls but all texts fail...HELP!

     

  • Avatar
    Daniel Hazel

    I have a Sanyo 2300 (VI-2300) and I am not able to activate it, keep getting a msg 386. Can you help me with this?

    Thank you

  • Avatar
    Henry Abey

    Hi Alison and Daniel, I'll be sending you each an e-mail so we can get your phones working for you. Keep an eye on your inboxes!

    For all urgent requests, please reach out to us at our toll-free number 1-855-846-4389 or via email to help@ting.com

  • Avatar
    Anthony Hawksworth

    Similar problem, I can't activate Samsung M-300 with the steps above.

  • Avatar
    Paraic O

    Hi there Anthony!

    I will send you an email through our support system with instructions on how to get the Samsung M300 all set up and running Ting.

    Please check your email inbox in a few minutes, but please also be sure to check your Spam or Junk inbox in case you don't receive it in your main Inbox.

    All the best!

  • Avatar
    Vincent Adolfson

    I have the Sanyo Taho. Can I follow the feature phone instructions or do I have to do something else?

  • Avatar
    Courtney W

    Hi Vincent,

    The Sanyo Taho should active with just the regular feature phone instructions, however I will e-mail all the different activation options just to be on the safe side. 

    Cheers!

  • Avatar
    LOI NGUYEN

    I have a samsung M320. Can you explain how to activate this phone?

  • Avatar
    LOI NGUYEN

    Called and got helped. Thank you.

  • Avatar
    Matthew Davala

    What about a Sprint ZTE? I don't see anything for that.

     

  • Avatar
    Paraic O

    Hi there Matthew,

    the activation steps that you see above are for the phones that are sold by Ting. We can still activate BYOD phones such as the Sprint ZTE using the same steps as the phone's typically use the same basic Android Layout and use the same Sprint Shortcodes.

    Start by entering # # 72786 # and then enter the MSL when requested. The phone reboots and then goes into Hands Free activation and will activate itself on the network.This is all provided that the device is coming to us from Sprint directly and not a reseller.

    I hope this helps!

  • Avatar
    David Blanchard

    Hi out there anyone:  I have two older phones - a Motorola RAZR (V3M) and a Sanyo SPC-3200.    I have tried the procedure Paraic outlined and when I enter ##72786# nothing happens.     HELP

  • Avatar
    Ken Hamilton

    I requested activation of my BYOD 12 hours ago and haven't gotten my activation email.  Old phone service has been turned off.

  • Avatar
    Paraic O

    Hey Ken,

    I can see that your port has completed. If you are referring to a different number that has yet to complete please get in touch with the customer support team by clicking here.

    David, I can see that you had assistance from both Marg (though email) and Baula (over the phone) in getting this resolved. I am glad to see that they were able to help you :)

  • Avatar
    Ken Hamilton

    My activation email went to my trash folder.  So all is good.

  • Avatar
    John Burnham

    I am trying to activate a Samsung M270, It shows as the currently assigned device to my account, but no email has been sent, yet.  Also, this is a Virgin Mobile phone, and so the steps for resetting don't seem to be working.

     

    Thanks!

  • Avatar
    Paraic O

    Hey John,

    Typically we can only activate phones that come to us directly from Sprint. However in an effort to try and get it up and running I'll send alternate instructions to you via the support request you sent in.

    All the best!

  • Avatar
    John Burnham

    Thanks Paraic.  I look forward to receiving the instructions.  :)

  • Avatar
    Michel Nadel

    I'm trying to activate my Nexus 5, but there's no option to input my MSL number after the initial input for the carrier swipe.  Please advise

  • Avatar
    Paraic O

    Hi Michal,

    The Nexus 5 doesn't require an MSL in the activation steps. The directions you need are here.

  • Avatar
    Harold Vogt

    i bought a Samsung M300 for my father, got him ported over from VZ but can't get it to work.  i see from others that the activation steps listed don't work, can someone send me the right steps? xxxxx@yahoo.com   thanks! 

    [Edit] Personal email address removed for privacy

  • Avatar
    Renny M

    Hi Harold,

    That device (and other feature phones) can be activated by going here

    I've just sent you an email with all of the steps that you need to get your device activated with Ting!

     

  • Avatar
    Matt Bowles

    Help Help Help. I just ported over from Sprint to you guys using a Galaxy s2 device. It worked great for two days, then I came across an S3. Ive tried to move my number on the S2 to the S3 using the website, now I have 2 dead phones that dont work! Help

  • Avatar
    Renny M

    Hi Matt,

    I will be sending you an email with troubleshooting steps for your activation. Keep on eye out for it!