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Completing Activation for your Samsung Nexus Device

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Last updated by Isabel M

These instructions are specifically for Samsung Nexus devices. Instructions for other types of Samsung devices can be found here.

Instructions for the LG Google Nexus 5 and 6 can be found here.

Click on the link below that applies to you:

Completing Activation on the CDMA Network

The following steps are intending for the majority of CDMA Samsung Nexus devices running Android software.

The first thing you will need to do is ensure that 3G and LTE data (if supported), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

 

1. Carrier Wipe

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial *#*#72786#*#*
  4. Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting in your activation email)
  5. Touch "OK", phone will restart

2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch "About Phone"
  5. Touch “Sprint®* system updates”
  6. Touch "Update Profile". The device will restart when complete

3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch "About Phone"
  5. Touch “Sprint system updates"
  6. Touch “Update PRL”. Wait for the PRL update to complete, then touch “OK”. Your device may restart after the PRL update. If not, please restart your device.

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

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4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your Samsung device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds.

  1. Open the dialer
  2. Dial *#*#3282#*#* (*#*#DATA#*#*)
  3. Touch "View"
  4. Touch "WiMax"
  5. Enter your MSL (a six-digit code provided to you by Ting in your activation email) and touch "Ok"
  6. Touch "Realm"
  7. Touch the “Menu” button
  8. Touch “Write RLM”
  9. Enter “mvno102.sprintpcs.com” and touch "Ok"
  10. Restart phone

Once the phone restarts, assuming you are in a 4G capable area, you should be able to use 4G data.

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Your MSL code will be emailed to you, but it can also be found in your Ting account under the Device Settings tab. Click the phone number of the device in question and the MSL will be displayed on the left-hand side.

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If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch.



Completing Activation on the GSM Network

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu icon
  6. Tap Reset to default

 

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu + icon to add a new APN
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv6
  10. For APN roaming protocol, enter IPv6
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 9 and 10) to IPv4 and IPv6.

 

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu + icon to add a new APN
  6. Enter APN settings
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv4
  10. For APN roaming protocol, enter IPv4
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN - your phone will use the MMS APN settings automatically as it needs to
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to send and receive picture, video and group messages

 

 If you are still having problems, get in touch.

 

Have more questions? Submit a request

Comments

  • Avatar
    Matthew Martin

    Where do I find my MSL or 'the' MSL?

  • Avatar
    Brad Coates

    Matthew, it should have been emailed to you upon activation. If it is not in your inbox, feel free to email me at brad@ting.com and I will send it your way!

  • Avatar
    Matthew Martin

    Got it!  Thanks Brad.

  • Avatar
    caleb kirkeide

    I was not able to update my profile to update until after I imputed the correct wimax settings. This could be not related but if you can't get a profile update try getting wimax working then once connected preform a profile update.

  • Avatar
    Chengzhong Xu

    Just wanted to add the carrier wipe code is *#*#72786#*#*

  • Avatar
    Ashley Kumpula

    Weining Xu is right. The code you give for a carrier wipe code is slightly wrong. Thanks for pointing that out and saving me a customer service call, Weining! 

  • Avatar
    Taylor Biggin

    Weining & Ashley - thanks for that. I've updated the instructions.

  • Avatar
    Sung Kim

    Is 4G WiMax available for this phone? I'm asking because the customer service from Ting told me this phone does not have WiMax (but it does have LTE). The instruction here led me to believe it has 4g WiMax, when it does not.

  • Avatar
    Trevor Talbot

    @Sung: This page is for multiple Nexus devices manufactured by Samsung, including the SPH-D720 "Nexus S 4G" and SPH-L700 "Galaxy Nexus". If you're talking about the SPH-L700, you have LTE and not WiMax.

  • Avatar
    Rob Lake

    Hi Sung,

    To add to what Trevor has said, if you have the Galaxy Nexus S (SPH-D720), that phone has WiMax support, but not LTE - the opposite of the Galaxy Nexus (SPH-D700).

  • Avatar
    Tim-Rachel Sheppard

    @Rob

    Just to clarify there is no such device as the "Galaxy Nexus S" the correct name for SPH-D720 is the "Nexus S 4G"

  • Avatar
    Sung Kim

    Thanks guys for the help. I'm using Ting now with my phone and loving it!!! Even have 4G LTE now. 

  • Avatar
    Bruce Osborne

    Rob,

    The Galaxy Nexus is not the SPH-D700. The beloved, neglected Galaxy S Epic 4G is SPH-D700.

    Perhaps the Galaxy Nexus is GT-I9250

  • Avatar
    Lynn Zwiers

    The galaxy nexus is the SPH-L700

  • Avatar
    Toby Knott

    I have a Verizon Galaxy Nexus (SCH-I515). Is there any hope of this device ever being supported or should I sell it and buy the Sprint version?

  • Avatar
    Bruce Osborne

    Sprint does not permit Verizon phones on their network, so it is extremely unlikely your phone would be supported on Ting or Sprint.

  • Avatar
    Andrew Costen

    Bruce is correct.

  • Avatar
    Jason Beach

    So are there no addition LTE set up instructions for the Galaxy Nexus (in place of the Wimax stuff)? 

  • Avatar
    Rob Lake

    No Jason, there are no equivalent steps for LTE, as LTE activates automatically instead.

  • Avatar
    brent killian

    I have never used 4g I am not sure that it is available in my area yet.  would leaving the 4g on drain the battery faster

    ?

  • Avatar
    Andrew Costen

    If there's no 4G in your area then your phone's battery will drain faster as it searches for a 4G network, so it's advisable to disable it if you're not going to be using it.

  • Avatar
    Benjamin Murphy

    I keep getting an "Invalid Lock Code" warning when trying the carrier wipe with the supplied Ting MSL in my activation email. Any help with that?

  • Avatar
    Andrew Costen

    We'll be following up with you shortly via email, Benjamin.

  • Avatar
    Carmen Hanson

    I got an activation email but it said to call 1.855.846.4389 for your device MSL but Ting is closed right now.  Can it be emailed to me?

  • Avatar
    Seth Pinter

    You don't have to call. The MSL is listed with your device. Go to your account, then click "Device Settings" Then click the device you want the MSL for. It is located on the left side with the phone information.

    I didn't find that out until after I called the first time.

  • Avatar
    Andrew Costen

    I see Igor emailed you your MSL, Carmen, but for those who may read this thread in the future, Seth is correct. One can find their MSL under Device Settings in the Ting Dashboard.

  • Avatar
    rob southern

    is this going to reset phone and wipe data? in other words should files be backed up prior to this step?

  • Avatar
    Andrew Costen

    Not at all, Rob (although backups are always a good idea regardless of what you do). * # * # 72786 # * # * just reprograms the carrier settings in your phone.

  • Avatar
    rob southern

    thanks, it when through as expected!

    MMS, however, is not working ( I am on wifi )

     

  • Avatar
    Brennan V

    Hi Rob, I replied to your other post. If you're still experiencing problems, give us a call or send us an email so we can help troubleshoot your device.

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