Completing Activation for your HTC Device

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Completing Activation on the CDMA Network

The following steps are intending for the majority of CDMA HTC devices running Android software. If you have an HTC device running Windows software you should check out these steps.

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

 

1. Carrier Wipe

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial # # 72786 #
  4. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting in your activation email)
  5. Press the "MENU" key or the MENU icon on the top right of the screen
  6. Select "Reset"
  7. The phone will restart

2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  5. Touch "Update Profile"
  6. The device will restart when complete

3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  5. Touch “Update PRL”. Wait for the PRL update to complete, then touch “OK”
  6. If your device does not restart after the PRL update, restart it

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

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4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your HTC device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds.

  1. Open the dialer
  2. Dial # #3282# (# #DATA#)
  3. Touch "Edit Mode"
  4. Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting in your activation email) and touch "OK"
  5. Touch "Advanced"
  6. Touch "WiMAX"
  7. Touch "Realm"
  8. Enter "mvno102.sprintpcs.com" and touch "OK"
  9. Press the "MENU" key
  10. Touch "Commit Modifications"
  11. Phone will reboot on its own

Once the phone restarts, assuming you are in a 4g/WiMax area, you should be able to use 4G data.

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If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch so we can help you out.



Completing Activation on the GSM Network

 

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap Mobile data (not the ON/OFF button)
  3. Tap Access Point Names
  4. Tap the Menu key/icon
  5. Tap Reset to default

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap Mobile data (not the ON/OFF button)
  3. Tap Access Point Names
  4. Tap the Menu key/icon
  5. Select New APN
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv6
  10. For APN roaming protocol, enter IPv6
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 9 and 10) to IPv4 and IPv6.

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap Mobile data (not the ON/OFF button)
  3. Tap Access Point Names
  4. Tap the Menu key/icon
  5. Select New APN
  6. Enter APN settings
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv4
  10. For APN roaming protocol, enter IPv4
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN - your phone will use the MMS APN settings automatically as it needs to
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to send and receive picture, video and group messages

If you are still having problems, get in touch so we can help you out.

Have more questions? Submit a request

Comments

  • Avatar
    Paul Johnson

    Ting should make it VERY CLEAR that a wifi connection/network is required to use/setup phone prior to making the switch via BYOD. If one doesn't have wifii it is quite inconvenient to do so. 

  • Avatar
    Andrew Costen

    Wifi is generally not required for activating a BYOD phone. Actually, it's often recommended that you not be connected to Wifi when doing the carrier reset steps as some phones need to use the cellular data to do the handsfree activation. The Wifi part is only there as a suggestion if you can't get a data connection for some reason.

  • Avatar
    Darren Gibson

    HTC HERO:

    On the carrier wipe step, you need to hit edit, and then enter the info from the device section of the site. 

    Haven't tested date, but voice works.

  • Avatar
    Darren Gibson
  • Avatar
    James Yao

    EDIT: 

    1. Carrier Wipe

    1. Open the dialer
    2. Dial # # 72786 # 
    3. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting) 
    4. Press the menu button on the bottom of the phone.
    5. Tap on reset.
    6. Touch "OK", phone will restart
  • Avatar
    johnny alexander

    The (MSL) if you don't know were it is at, you should have it in the email with the link to this page.

  • Avatar
    Andrew Costen

    Correct, Johnny. In addition to that, the MSL for a particular device can also be found by clicking on that device on the Your Devices page in the Ting Dashboard.

  • Avatar
    Brian Smith

    Was planning on bringing my Evo over to Virgin Mobile for some time now. Virgin was no help with this though, and the only way to do it looked difficult / illegal. Thanks for making the process easy Ting.

  • Avatar
    Eric Verhagen

    1. Carrier Wipe ( for EVO View 4G )

    1. Enable Screen Auto-Rotation 
    2. Open the Calculator (in landscape / scientific mode)
    3. Enter  ! ! 72786 ! = (including the '=' sign)
    4. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting)  as the "Password"
    5. Touch "OK"
    6. Pull down the menu (top right)
    7. Select Reset
    8. On the Confirmation screen, touch "OK", the phone will restart
    9. (Be sure 3G is enabled after the restart to let the process continue.)
  • Avatar
    Jesse Ulibarri

    I am using the HTC EVO 4G LTE, when i attemt to complete the carrier wipe my phone wont resart after i enter my MSL as the password, it just asks for me to enter it again. Any suggestions will be appreciated.

    Thanks

  • Avatar
    Andrew Costen

    If the phone has a custom ROM installed, the original MSL may have been erased. It could also simply be you're entering the wrong MSL. I'm going to send you an email to follow up though.

  • Avatar
    Frank Pipitone

    I have just transferred my sprint HTC EVo over to ting.  Everything is working but picture mail.  I follow the steps above and when I hit "commit modifications," it says that no changes were made.  I go back and check the URL and it is correct as listed in the instructions.

     

    I cannot receive or send picture mail.  

  • Avatar
    Frank Pipitone

    I have just transferred my sprint HTC EVo over to ting.  Everything is working but picture mail.  I follow the steps above and when I hit "commit modifications," it says that no changes were made.  I go back and check the URL and it is correct as listed in the instructions.

     

    I cannot receive or send picture mail.  

  • Avatar
    Brennan V

    Hi Frank, you did everything correct. The only thing missing was the setting in your Ting dashboard (under Devices). I've gone ahead and enabled the ability to send/receive picture messages on your device. You should be good to go now.

  • Avatar
    David Jaimes

    HTC EVO 4G LTE

    I tried to follow the steps as best I could but during the carrier wipe, after entering through the dial-er, it doesn't ask for a MSL. So I just tapped reset and then it rebooted and started updating the PRL on its own, then I go to the other updates and it says it updates and the changes will be set but nothing changes. It the continues saying "Data call failure."

    What do I do?

  • Avatar
    Andrew Costen

    That is odd David. I'd suggest trying again (I presume it was the # # 72786 # you dialled?), but if it still doesn't work you may need to try a factory reset (which will erase everything from the phone). I am wondering though, does the phone have a modded OS installed?

  • Avatar
    Rebecca Meyer

    Dang that was easy.

  • Avatar
    Kristin Rievley

    I have an HTC Evo Shift and the instructions for the picture mail are not working. When I enter the URL correctly and I tell it to "commit modifications" is just says that no changes have been made. I checked a few times and I am sure that picture messaging was enabled on my account.

  • Avatar
    Andrew Costen

    Kristin, I've seen that message appear on those phones even though the changes were saved. Try sending/receiving to test and confirm though.

  • Avatar
    Ernest Keener

    So happy to be here, everything seems to be in proper order, Very easy process, thank you, have an awesome day! M & E

  • Avatar
    Tony Greising-Murschel

    MMS on AOSP (alternative rom)

    For AOSP ROMs try opening the Voice Dialer and saying 'Open APN'. It will prompt you with a menu and let you in to change the MMSC in ANY of the APN to  http://mms.plspictures.com

  • Avatar
    Darius Toney

    I am using the HTC Evo 4G and when i try the carrier wipe the MSL won't work as the password.

  • Avatar
    Andrew Costen

    I see you've emailed a support request in as well, Darius. We'll get back to you shortly.

  • Avatar
    Jonathan Murray

    I just got an Evo 4G with a custom rom on it, Avatar and it is also running Android version 4.2.2.  How do I go about switching it to Ting?

  • Avatar
    Brennan V

    Hi Jonathan, we offer limited support when your phone is rooted. If the steps detailed above don't work, please reach out to us. There are also the resourceful people from the  Hacks Forums if you need additional help as well.

  • Avatar
    Jonathan Murray

    I'll have to check the hacked forum then.  There is no system update, just avatar update and when I try any of the ## codes nothing happens like when I did the other phones I brought over.

  • Avatar
    Dustin Sparks

    For my EVO 4G (classic) and EVO 3D, the update steps all happened automagically, I didn't have to go do them manually :) that saved some time.  Even my (mostly) rooted 4G switched over like butter! (is it butter? or bacon?  I dunno). 

    The part that Frank and Brennan were going on about the "no changes were made" should be added to the instructions if that behavior is considered "normal". 

    The part about the WiMax settings, the Touch Advanced step and then Touch WiMax step seems to be incorrect, the Advanced part seems like a copy/paste error from the previous instructions (not needed). 

    The part about enabling/disabling picture messages in the dashboard should also be added to the instructions. 

    For my wife's EVO 3D, the Picture Mail settings, the MMS URL setting was blank when I first edited it, and would blank out after editing it ("No changes were made" message), BUT the phone would still send pictures, so that's a little GOTCHA there that someone should mention.

    Other than those fiddly bits, this page was a HUGE help!  Awesome :D  You're already a better provider than Sprint, and I've been a customer less than 2 hours!

  • Avatar
    Andrew Costen

    It does look as though some HTC phones do seem to imply no changes were made, but they do indeed get saved regardless.

  • Avatar
    Mark Simons

    I received the "no changes were made" message as well on my Evo 3D. It was still able to send/receive mms, though.

  • Avatar
    Amber Rippetoe

    I did it and it worked!!! Thank you thank you!!! you made it so easy.

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