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Activating your HTC phone

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Last updated by Jeannette Waud

Click the link below that applies to you:

Completing Activation on the CDMA Network

The following steps are intending for the majority of CDMA HTC devices running Android software. If you have an HTC device running Windows software you should check out these steps.

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

 

1. Carrier Wipe

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial # # 72786 #
  4. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting in your activation email)
  5. Press the "MENU" key or the MENU icon on the top right of the screen
  6. Select "Reset"
  7. The phone will restart

2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  5. Touch "Update Profile"
  6. The device will restart when complete

3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  5. Touch “Update PRL”. Wait for the PRL update to complete, then touch “OK”
  6. If your device does not restart after the PRL update, restart it

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

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4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your HTC device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds.

  1. Open the dialer
  2. Dial # #3282# (# #DATA#)
  3. Touch "Edit Mode"
  4. Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting in your activation email) and touch "OK"
  5. Touch "Advanced"
  6. Touch "WiMAX"
  7. Touch "Realm"
  8. Enter "mvno102.sprintpcs.com" and touch "OK"
  9. Press the "MENU" key
  10. Touch "Commit Modifications"
  11. Phone will reboot on its own

Once the phone restarts, assuming you are in a 4g/WiMax area, you should be able to use 4G data.

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If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch so we can help you out.



Completing Activation on the GSM Network

These are the manual steps for setting up data, MMS (picture/video/group messaging), and the personal hotspot (tethering) on your HTC device. 

 

1. Reset APN's to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (located near + or Add icon)
  6. Tap Reset to default 

 

Important: Before you begin entering the access point name settings below, please check the field for the APN Protocol and the APN Roaming Protocol to see if the option 'IPv4/IPv6' is present. If so, step 2 below is all you will need to enter into the phone for data and MMS.

**Skip to step 3 and 4 if your phone does NOT have the option 'IPv4/IPv6' and enter two separate APN profiles. 

 

2. Add Ting Data/MMS APN Profile (IPv4/IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

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3. Add Ting Data APN Profile (IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data

 

4. Add Ting MMS APN Profile (IPv4)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free form field, enter the APN type exactly as written above
      • If your device has a series of check boxes rather than a free form field, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to send/receive picture, video and group messages

 

If you run into any trouble, you can refer to our GSM Android activation tips and tricks guide for help. 

 

** If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

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