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Activating your feature phone

Last updated by Isabel M

While we can't provide specific instructions for all devices or all manufacturers, we do have some generic steps you can try complete the activation on the Ting network. Menu names and structures may vary on your device.

Click the link below that applies to you:

Completing Activation on the CDMA Network

The first thing you will need to do is ensure that voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update may be required. Some of the steps below will require your MSL and MSID; these are in the activation email that you received from Ting. You can also find this information in the Device Settings of your Ting account online. Please follow the steps below:

 

1a. Carrier Wipe for Feature Phones

  1. Open the dialer
  2. Dial ##MSL# (The MSL is a 6-digit number emailed to you by Ting upon the activation of your handset)
  3. Touch Edit
  4. Enter your 10 digit phone number
  5. *NOTE even if the 10-digit phone number is already listed, you should still back it out and re-enter it.
  6. Touch "OK"
  7. Clear all the zeroes and enter the MSID number (received in the email by Ting upon activation of your handset)
  8. Touch "OK"
  9. Touch "Done", the phone will reboot (if it does not reboot, do so manually)

If you have a smartphone, the instructions above may not apply. The following generic instructions may apply to your device, although menu names and structures may vary.

1b. Carrier Wipe

  1. Open the dialer
  2. Dial # # 72786 #
  3. Enter your Master Subsidy Lock (MSL) (a 6 digit number emailed to you by Ting upon the activation of your handset)
  4. Touch "OK", phone will restart

2. System Update

  1. Touch the “Application” icon
  2. Touch “Settings”
  3. Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  4. If it says "No updates available" you may not be connected to the internet. Make sure your WiFi is enabled and connected. You also may need to change your WiFi sleep policy, check it out here.

3. Profile Update

  1. Touch the “Application” icon
  2. Touch “Settings”
  3. Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  4. Touch "Update Profile"
  5. The device will restart when complete

4. PRL Update

  1. Touch the “Application” icon
  2. Touch “Settings”
  3. Touch “System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  4. Touch “Update PRL”
  5. Wait for the PRL update to complete, then touch “OK”
  6. If your device does not restart after the PRL update, restart it

Once your device restarts, 3G data, voice, and text messaging should be enabled. If your device supports picture messaging, you should follow the additional steps below.

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If the steps above have still not helped in activating your device we suggest the follow:

  1. Open up the email you recieved form Ting upon activation
  2. Listed near the bottom will be your MSID and MSL number
  3. On your device enter ##MSL# (The MSL number is in the email)
  4. Select Edit
  5. Enter your phone number and hit "OK"
  6. Clear all the zeros and enter in your MSID (The MSID number is in the email)
  7. Restart your device, 3G, MMS and LTE (if your device supports it) should now be functional

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Picture Messaging Settings

Once your device is confirmed to be activated and you have voice, text messaging and 3G data (if applicable) working, you’ll need to manually program your picture messaging settings. Before you begin, please log into your account at Ting.com. In the Ting dashboard, select your device, and ensure you have checked off "Can send/receive pictures, videos and group messages".

Certain feature phones require a 'Camera URL' to be specified. The Ting Camera URL settings are: http://www.plspictures.com/WMTP_3_4

To update this follow the steps below:

  1. Open the dialer
  2. Dial # #3282# (# #DATA#)
  3. Touch Picture Mail
  4. Touch Picture URL
  5. Touch Edit
  6. Enter your MSL (a 6 digit number emailed to you by Ting upon the activation of your handset) and touch "OK"
  7. Change URL to http://www.plspictures.com/WMTP_3_4
  8. Restart Phone

If you have a 4G WiMax device, you should follow the additional steps below. If you have an LTE device, your phone is ready and you do not need to configure 4G LTE data.

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4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds, if supported by your device.

  1. Open the dialer
  2. Dial # #3282# (# #DATA#)
  3. Touch "View"
  4. Touch "WiMax"
  5. Enter your MSL (a 6 digit number emailed to you by Ting upon the activation of your handset) and touch "OK"
  6. Touch "Realm"
  7. Press the hardware menu button (The page button located on handset in the bottom left corner of the device)
  8. Touch "Write Rlm"
  9. Enter "mvno102.sprintpcs.com" and touch "Save" (Note: It will only say "Realm: sprintpcs.com" in this field)
  10. Restart Phone

Once the phone restarts, assuming you are in a 4G capable area, you should be able to use 4G data.

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If you have tried all the options and are still having problems, get in touch so we can help you out.



Completing Activation on the GSM Network

Following are basic instructions for feature phones, however some feature phones will have their APN settings hard-coded so that they cannot be changed. If that's the case, you will not be able to get data on that device.

  1. Press the Menu button
  2. Select Settings
  3. Select Connection
  4. Select Access Points
  5. Select New
  6. Enter APN settings
    • Name: Ting
    • APN:  wholesale
    • Leave username and password blank
  7. Select Done/Save

If you are still having problems, get in touch so we can help you out.

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