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Completing Activation for your Motorola Device

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Last updated by Allan B

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Completing Activation on the CDMA Network

The following steps are intending for the majority of CDMA Motorola devices running Android software.

 

General Device Note:

The Motorola Moto G4 has a micro SIM slot, however the required SIM card from Ting is the CDMA nano SIM C5. The device itself does come with a SIM card adapter pre-installed into the phone. Follow these steps to ensure your SIM is inserted correctly into your Moto G4.

 

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

 

1. Carrier Wipe

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial # # 72786 #
  4. Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting in your activation email)
  5. Touch "Yes", phone will restart

 2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates” (you may have to go to "About phone" first on some devices)
  5. Touch "Update Profile"
  6. The device will restart when complete

 3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates" (you may have to go to "About phone" first on some devices)
  5. Touch “Update PRL”
  6. Wait for the PRL update to complete, then touch “OK”
  7. If your device does not restart after the PRL update, restart it

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

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 4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your Motorola device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds.

  1. Open the dialer.
  2. Dial # #3282# (##DATA#) from the dialer
  3. Touch "Wimax"
  4. Press the Applications button on your handset (The four squares, located at the bottom left of the phone)
  5. Touch “Edit”
  6. Enter your Master Subsidy Lock (MSL)  (a six-digit code provided to you by Ting in your activation email) and touch “Verify”
  7. Scroll down to "Realm"
  8. Enter “mvno102.sprintpcs.com”
  9. Touch “Done”
  10. Restart Device

Once the phone restarts, you should be able to send and receive picture messages. Assuming you are in a 4G capable data area, your 4G data should also be enabled (ensure it is turned on through your phones settings).

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 If you have tried all the options and are still having problems, get in touch so we can help you out.



Completing Activation on the GSM Network

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More
  3. Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (vertical line of 3 dots)
  6. Tap Reset to default

 

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Select New APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  8. If it's not set, enter 310 for MCC.
  9. If it's not set, enter 260 for MNC.
  10. For APN protocol, enter IPv6  
  11. For APN roaming protocol, enter IPv6
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

 

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Select New APN
  7. Enter APN settings
  8. If it's not set, enter 310 for MCC.
  9. If it's not set, enter 260 for MNC.
  10. For APN protocol, enter IPv4  
  11. For APN roaming protocol, enter IPv4
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN -  your phone will use the MMS APN settings automatically as it needs to
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to send and receive picture, video and group messages

 

 If you have tried all the options and are still having problems, get in touch so we can help you out.

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Comments

  • Avatar
    David Rieger

    System Updates is under "Settings > "About phone" on my Sprint Motorola

  • Avatar
    Rick DeMiglio

    Just FYI, I recently swapped out a clamshell for the Motorola XPRT. Initially, I was able to make and receive calls, access the internet, receive texts but NOT send texts or pictures. I would get an error message "text message not sent." I did do the carrier wipe, update PRL, etc, as above but that did not help. Overnight, the phone is now working fine. I am able to send and receive texts now. Everything works. I am in an area with poor Sprint reception and have an Airave 2.5. I don't know if that has anything to do with it. I just wanted to share my experience in case it is happening to other XPRT activations out there in the Tingdom.

  • Avatar
    Stephanie Osburn

    Activation of my Motorola Photon 4G went perfect following the instructions.

  • Avatar
    Samba Yarlagadda

    Flawlessly worked according to these instructions. 

  • Avatar
    Michael Polsinelli

    I have an old dumb motorola phone. This is what worked for me:  https://help.ting.com/entries/22945503-Activation-for-your-Feature-Unlisted-Device

  • Avatar
    Jason Patterson

    I bought a Sprint-supported Moto X that I would like to bring over to Ting. Make my dreams come true?

  • Avatar
    Michael Polsinelli

    Julie, I hate to break it to you, but the Moto X is not on their whitelist. I think it's one of the newer devices that can't be brought over. You'll need to sell your MotoX and get an official Ting one or get a Nexus 5 and bring it over. 

  • Avatar
    Courtney W

    Hi Julie,

    We hate to not be able to make your dreams come true, but Michael is right. The Moto X is not yet on our 

    BYOD Whitelist https://help.ting.com/entries/22567167-BYOD-Whitelist- 

    The Moto X's for sale at ting.com/devices are apart of a special group of serial numbers we have access to activate. Other Sprint Moto X serial numbers we do not have access to right now. 

  • Avatar
    Dan Barker

    In the picture messaging directions it says I should Touch Menu icon in top-right of screen, but I don't have that option on my Motorola Phonton when it comes to that step??

  • Avatar
    Renny M

    Hi Dan,

    The steps to configure the MMS URL for the Motorola Photon can be found here

  • Avatar
    Tim Pyne

    After the carrier wipe it seems some things are updated after restart. Keep an eye on the screen. I saw PRL updated and didnt pay attention before that, so it may have updated profile and system.

  • Avatar
    Cathy Rodriguez

    Wow the Moto S design your own is under $400, but you want over $500. I was all excited that I could buy and design my own phone and port it over, so it looks like I will take my 2 year Sprint discount and stay with sprint. With the plan I have and unlimited data, in case I do end up using more, I save money over your costs. Thanks anyhow, and good luck with your venture.

     

  • Avatar
    Bingyun Chen

    Just want to document what I encounter when I was trying to activate a Moto XPRT last mid night. Step #1 was a breeze, but then neither #2, #3, #4 would work. The phone just kept retrying but seemingly not able to connect to Ting system to obtain the updates, no matter how many times I restarted the whole process. And then this morning when I turn on my Moto XPRT, suddenly all the rest steps are automatically carried on and succeed.

    You guys should really mention "customers might need to wait several hours before the activation preparation on Ting system to be ready.

  • Avatar
    Bruce Osborne

    Perhaps you tried to activate during Sprint's maintenance window. See https://help.ting.com/entries/69182093-Scheduled-Network-Maintenance-June-1st-2014

  • Avatar
    Marty M

    Hi Bingyun.  Glad you're up and running!  It could be as Bruce mentioned - Sprint may have been doing maintenance, or there could have been a temporary issue with a local tower.  

  • Avatar
    Phillip Mocek

    Ting: Why do you direct subscribers to use a cleartext URL for multimedia message center (MMSC)? Do you intend for us to share MMS data with everyone tapping the line between client and server?

    Fortunately, when I browse to the URL you specified here (http://wholesale.mmsmvno.com/mms/wapenc) I am redirected to a secure site:

    $ curl --verbose http://wholesale.mmsmvno.com/mms/wapenc
    * Hostname was NOT found in DNS cache
    *   Trying 66.94.0.188...
    * Connected to wholesale.mmsmvno.com (66.94.0.188) port 80 (#0)
    > GET /mms/wapenc HTTP/1.1
    > User-Agent: curl/7.35.0
    > Host: wholesale.mmsmvno.com
    > Accept: */*
    > 
    * HTTP 1.0, assume close after body
    < HTTP/1.0 302 Found
    < Location: https://wholesale.mmsmvno.com/mms/wapenc
    < Server: BigIP
    * HTTP/1.0 connection set to keep alive!
    < Connection: Keep-Alive
    < Content-Length: 0
    < 
    * Connection #0 to host wholesale.mmsmvno.com left intact
    

     

    Unfortunately, the SSL/TLS certificate T-Mobile use for their wholesale.mmsmvno.com site is weak. Qualsys SSL Labs gives it a rating of 'B' for the following reasons:

    • Certificate uses a weak signature. (Suggestion: upgrade to SHA2.)
    • The server supports only older protocols, but not the current best TLS 1.2.
    • There is no support for secure renegotiation.
    • The server does not support Forward Secrecy with reference browsers.
  • Avatar
    Bruce Osborne

    Ting uses what is provided by their partner. Ting cannot change what certificate their partner chooses.

    MMS is not advertised as a secure communication medium anyway.

  • Avatar
    jeremy anema

    im sorry im not getting all this i have a Verizon moto x can i use it with this companey or with boost

  • Avatar
    Bruce Osborne

    jeremy,

    You are confused because this thread does not have the information you need.
    Ting has 2 services, Ting CDMA on the Sprint network and Ting GSM on the T-Mobile network.
    Sprint does not permit Verizon phones on their network, so your phone will not work with Ting CDMA, Boost, or Virgin Mobile.

    Your phone may work with Ting GSM if the phone is unlocked and meets the radio requirements.
    See https://help.ting.com/hc/en-us/articles/205428938-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide

  • Avatar
    Karen Ngai

    instructions worked fine for activating data for new Moto X straight from manufacturer

  • Avatar
    Terry Kaeseberg

    Worked perfect for Moto G 3rd gen. Outstanding phone! Way to go....

  • Avatar
    Stephen Lamson

    This worked for my Moto E, 2nd generation

  • Avatar
    Vladimir Sheremet

    Resolved my data issue for the Moto X (2015) brought directly from manufacture.

  • Avatar
    Ben Hopkins

    Also using a Moto E, 2nd Gen -- wanted to note here that I had to use these extra steps to switch to GSM from CDMA now that the phone uses Android 5.1, detailed in this reddit comment:
    https://www.reddit.com/r/MotoE/comments/34ose9/how_to_use_verizon_moto_e_2015_on_any_gsm_network/ct7kc55

  • Avatar
    Ryan Friesen

    worked on Moto G5 Plus on second attempt after suddenly losing LTE/data.

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