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Completing Activation for your Samsung Device

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Last updated by Jeannette Waud

Need help completing the activation for your Samsung device? You are in the right place.

Please note: The following steps are intended for the majority of Samsung devices running Android software. If you are stuck with the activation, please get in touch with us. 

There are two exceptions:

1. The Nexus S and Galaxy Nexus require different instructions which can be found here.

2. Samsung Feature phones may require different instructions, however, we recommend trying the steps below before moving on.

Click the link below that applies to you:

Completing Activation on the CDMA Network

The following steps should work for most CDMA Samsung devices running Android.

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

 

1. Carrier Wipe

NOTE:  A Galaxy Note II (2) running Android 4.3 may reset to factory defaults after a carrier reset. Back up your device first!

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial # # 72786 #
  4. Enter your Master Subsidy Lock (MSL)* if prompted
  5. Touch "OK", phone will restart

*The "MSL" is a six-digit code provided to you by Ting in your activation email

2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System Update” (depending on the device the System Update option may be in the About Phone menu or on the More tab)
  5. Touch "Update Profile". The device will restart when complete

3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates" (depending on the device the System Update option may be in the 'About Phone' menu or on the 'More' tab)
  5. Touch “Update PRL”. Wait for the PRL update to complete, then touch “OK”. Your device may restart after the PRL update. If not, please restart your device.

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

 

***If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch.



Completing Activation on the GSM Network 

These are the manual steps for setting up data, MMS (picture/video/group messaging), and the personal hotspot (tethering) on your Samsung device. 

 

1. Reset APN's to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (located near + or Add icon)
  6. Tap Reset to default 

 

Important: Before you begin entering the access point name settings below, please check the field for the APN Protocol and the APN Roaming Protocol to see if the option 'IPv4/IPv6' is present. If so, step 2 below is all you will need to enter into the phone for data and MMS.

**Skip to step 3 and 4 if your phone does NOT have the option 'IPv4/IPv6' and enter two separate APN profiles. 

 

2. Add Ting Data/MMS APN Profile (IPv4/IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

-------------------------------------------------------------------------------------------------------------------------

 

3. Add Ting Data APN Profile (IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data

 

4. Add Ting MMS APN Profile (IPv4)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free form field, enter the APN type exactly as written above
      • If your device has a series of check boxes rather than a free form field, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to send/receive picture, video and group messages

 

If you run into any trouble, you can refer to our Troubleshooting GSM Android activation guide for help. 

 

** If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

Have more questions? Submit a request

Comments

  • Avatar
    Jamaal Yarborough

    So If I put my Sprint Samsung Galaxy S III to ting LTE will work right?

  • Avatar
    Andrew Costen

    In theory, yes. I say "in theory" because there are cases where it may not work, such as a phone that's been reported as lost or stolen, or if the phone has a modded OS installed (in which case it can come over to Ting but likely won't be able to be activated on the handset itself).

  • Avatar
    Andrew Costen

    And I just realized I misunderstood your question. The answer I should have said is yes, LTE should work (provided you're in an area covered by LTE of course).

  • Avatar
    Katie Johnson

    I am an idiot when it comes to "reading" directions... and not afraid to admit it... but !!! i did it! the GS3 is now up and runnning!!!!

  • Avatar
    Dan Schreiber

    I got my S3 yesterday (Friday), and waited all afternoon for it to activate with my current cell phone number (currently using sprint) I finally called ting tech support, and they said it would switch over any minute.  A few hours later, my sprint phone stopped working, but I never got the activation email from ting.  So, now I don't have a working phone until Monday morning, when Ting will next answer their phones.  Very frustrating.

  • Avatar
    Bruce Osborne

    Dan,

    You could try to force a profile and PRL update.The phone gets its settings from the profile.

    You could also try the carrier wipe listed in the first post if you have the MSL.

    Sometimes Ting staff respond in this forum on weekends to help people.

  • Avatar
    Dan Schreiber

    I don't have the MSL -- I assume that's in the activation email they send out?

  • Avatar
    Rob Lake

    Hi Dan,

    I'm really sorry about this. There's been a problem with the port, and that's why you haven't received an email from us.

    Your number is still technically with your previous provider, though it's not supposed to be, and for some reason they've shut your service off as a result of this error.

    I've just called our network provider, and they've given us an estimate of 24 hours maximum to have this resolved for you.

    My sincerest apologies. Number porting is a very complicated process, and sometimes things don't go exactly as they should.

    By tomorrow we should have you up and running.

  • Avatar
    Dan Schreiber

    Thanks Rob -- I just tried it again, and all is well.  Thanks for checking it out over the weekend!

  • Avatar
    Shaun Ali

    I have a Galaxy S3 and I'm having a problem. When I do the carrier wipe, ##72786#, the phone just restarts, I don't get a chance to enter the MSL. Then when the phone finishes restarting it goes to hands free activation, but I get an Error (Code: 6) Connection Error. So I haven't got past that, is there anything I can do to manually activate the phone ?

  • Avatar
    Shaun Ali

    Oh yeah and if I try Firmware, PRL, or Profile update they all give me the same error.

  • Avatar
    Shaun Ali

    Looks like I figured it out. I went ahead and booted into recovery mode and did a factory wipe and now it all works fine.

  • Avatar
    Nicholas Summerlin

    I'd like to say that I've successfully ported my number from Sprint (Galaxy S) and it was quick and nearly effortless. I've tested text, cell, 3G, and 4G; all work perfectly. I switched from Sprint to Ting in less than 5 hours with minimal effort. Needless to say, I'm impressed enough to comment here! Great work Ting staff! 

  • Avatar
    Bill Dengler

    I'm trying to get my Samsung phone on Ting. Here's what I've tried so far :

    go to ting BYOD form and give you the ESN and phone number to port

    dial ##scrtn# on the phone : note : this doesn't prompt for the MSL, it just reboots

    dial ##rtn# on the phone : note : this did prompt for the MSL and it rebooted and returned to factory defaults

    wipe data

    The phone just shows this handsfree activation thing and asks if I want to swap the device for one on my Sprint account, I answer no since this isn't a Sprint activation.

    Has anyone else ran into this?

  • Avatar
    Bill Dengler

    Also, when I try to update profile or PRL the hands free activation prompt appears again.

  • Avatar
    Mary Ludden

    I'm having the same problem as Bill on my Galaxy Note II - endless handsfree activation prompts which force factory reset my phone, followed by handsfree activation prompt which factory resets the phone again.

     

    If I cancel, I follow the steps to do ##scrtn# but it just resets the phone. ##rtn# did seem to work but after I enter my MSL it resets and then... endless handsfree activation prompts on reset which will factory reset the phone if I don't cancel before it updates the profile.

    I've tried everything I can think of to work around this and it just isn't happening.

    Please help!

  • Avatar
    Bruce Osborne

    The carrier wipe triggers the hands-free activation.Do not be concerned if the activation software mentions Sprint. Since the phone was a Sprint phone, the firmware assumes you are activating on Sprint.

    The hands-free activation is just meant to be the easy way of updating the Profile & PRL, reprogramming the phone for a new carrier. It really should complete.I believe hands-free activation just does a factory reset on the radio ("modem") settings, not affecting user data or apps. A factory reset affects data & apps.

    Are you sure you are in an area with good Sprint signal? This is needed to activate the phone.You can try updating the PRL & Prifile manualy to activate the device.

    You can email help@ting.com to open a support ticket. Usually support people will respond, even on weekends.

    I assume you have already received the email stating the device has been activated on the network end.That needs to happen before you can update the device.The ndevice should appear on your Ting dashboard on the website. If it does not appear, the network portion of the activation is likely not yet complete.

  • Avatar
    Bruce Osborne

    You could also try the "Profile Update" instructions in the original post to activate the phone.

  • Avatar
    Mary Ludden

    Sorry to say that if I let the activation complete, it initiates a factory reset, and then when it reboots it initiates another handsfree activation which then resets the phone again.

    This is actually my father's phone and I don't want every time he restarts it for him to have to worry about it removing all of his apps and call logs, texts, and contacts.

    Is there a way to activate the phone and then keep the handsfree activation from coming back over and over?

    And yes this phone is activated and in an area with full coverage.

  • Avatar
    Rob Lake

    Hi Mary and Bill,

    I've sent both of you emails for your independent issues.

    Bill, please get back to me when you can.

    Mary, I hope the email I sent you is helpful, however, I did tell Paul I'll try and call back before the end of the day.

    Hopefully we can get this all settled then.

  • Avatar
    Zachary Sage

    Re: 4G WiMax settings

     

    I entered the information as described above, but my Samsung Galaxy S2/Epic Touch 4G shows "mvno102.sprintpcs.com" in Realm (not "sprintpcs.com" as the instructions indicate).  Is something wrong?

     

    I have not been in a 4G area since updating this setting, for what that's worth.

  • Avatar
    Bill Dengler

    I ended up making it work. See this thread :

    http://forum.xda-developers.com/showthread.php?t=2258660

  • Avatar
    Rob Lake

    Hey Zachary,

    I wouldn't worry about it; it sounds like the input took. (But of course, please let us know if you have an issue.)

  • Avatar
    Fan Kwan

    Just FYI the LTE checkbox for the Galaxy S III is under "Advanced" in the ##3282# (DATA) menu. I don't even know if it works though because I don't have LTE in my area.

  • Avatar
    Carlos Gutierrez

    No WiMax setting on my Galaxy s3, does this mean it doesn't support 4G?

  • Avatar
    Andrew Costen

    4G can refer to more than one category. Both WiMAX and LTE fall under the 4G category, the latter of which (LTE) being the one supported by the S3.

  • Avatar
    Carlos Gutierrez

    Thanks Andrew!

    Can you point me in the right direction on to where I can find the LTE setup process for my Galaxy S3?

  • Avatar
    Andrew Costen

    There's no extra programming necessary for the S3. At most, you might have to go into Settings to enable LTE (under Menu -> Settings -> Wireless -> More settings -> Mobile network), but keep in mind that LTE is not that widespread yet, so it will only work if you're in an area covered by LTE service.

  • Avatar
    Jonathan Murray

    I am bringing 2 phones over, a Galaxy S2 and an Epic 4g.  I went through all of what is above with no problems till the 4G part.  I typed in the mvno102.sprintpcs.com and hit save but the Realm: blank stayed blank.  This happened on both phones.  Did I not do something correctly or does that mean I do not have 4G in this area?  I am in Ohio, 45801.  Thanks

  • Avatar
    Brennan V

    Hi Jonathan, you did everything correctly. I performed a service check for your area and currently we only have 3G speeds in your zip code. As Andrew mentioned, 4G networks are still growing. It's only a matter of time before you will start to see 4G towers in your neighborhood.

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