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Activating your LG phone

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Last updated by Kristian Thornhill

Need some help activating your LG phone with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by transferring ("porting") your existing number to Ting, check out the official Ting activation guide

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your LG phone, or if you just need some tips, click the link below that applies to you:

 

Inserting your SIM card

Before you begin the activation process on your LG phone, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your LG phone should be powered off before you insert or replace the SIM card

SIM.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your [PHONE] and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset 

  1. Tap the phone app and pull up the keypad
  2. Dial *#*#72786#*#* / ##72786# 
  3. Tap Ok - the phone will restart and begin configuring the network connections 

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (preferred roaming list) and firmware - if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update

  1. From the home screen, tap the All Apps icon
  2. Swipe to and tap Settings
  3. Tap More...
  4. In the General tab, scroll to and tap System updates.
  5. Tap Carrier settings
  6. Tap Update profile
  7. Tap Ok

PRL update 

  1. From the home screen, tap the All Apps icon
  2. Swipe to and tap Settings
  3. Tap More...
  4. In the General tab, scroll to and tap System updates.
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Tap Ok

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working.

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Activating visual voicemail

Ting can support visual voicemail using the visual voicemail app on Sprint phones and many phones with visual voicemail built into the operating system.

For Android phones that have visual voicemail built into the operating system, we are able to support the feature in most cases provided the phone is able to connect to cellular data.

There are 3rd party apps that provide the function, like Youmail for example, if your phone is not able to use visual voicemail with Ting.

  1. Run a profile update
  2. Restart your phone
  3. Select voicemail.
  4. Tap the + sign or the microphone icon
  5. Select Manual Entry > Enter email address
  6. Enter activate@vvm.sprint.com. (that's v, v, m as in visual voice mail, NOT w, m)
  7. Press Stop when recorder starts > Send

Activating Wi-Fi calling

Only some Android devices offer Wi-Fi calling for CDMA. Check your device settings on your Ting account for the option and follow these steps to set it up on your LG phone.

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Completing activation on the GSM network

Reset APN settings to default

  1. Go to Settings
  2. Scroll to Mobile Networks
  3. Tap Access point names
  4. Tap the Menu 
  5. Tap Restore default settings

Ting data and Ting MMS APN settings (IPv4/IPv6)

  1. Choose Settings from the home screen.
  2. Choose Networks.
  3. Choose More>Mobile Networks>Access Point Names
  4. Tap the menu key and then tap Add a New APN (look for Add or a + icon, usually in the top right corner)
  5. Enter APN settings as follows:
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  6. Tap the Menu icon 
  7. Tap Save  
  8. Select Ting data as your APN
  9. Restart your device 

Ting data APN settings (IPv6)

  1. Choose Settings from the home screen.
  2. Choose Networks.
  3. Choose More>Mobile Networks>Access Point Names
  4. Tap the menu key and then tap Add a New APN (look for Add or a + icon, usually in the top right corner)
  5. Add a new APN (look for Add or a + icon, usually in the top right corner)
  6. Enter APN settings
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon
  8. Tap Save  
  9. Select Ting data as your APN
  10. Restart your device

Ting MMS APN settings (IPv4)

  1. Choose Settings from the home screen.
  2. Choose Networks.
  3. Choose More>Mobile Networks>Access Point Names
  4. Tap the menu key and then tap Add a New APN (look for Add or a + icon, usually in the top right corner)
  5. Add a new APN (look for Add or a + icon, usually in the top right corner)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your device 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Activating Wi-Fi calling

The majority of BYOD (Bring Your Own Device) phones that can use Wi-Fi calling need to be a T-Mobile branded phone. Some devices may also require a minimum software version, or you may need to update your E911 address. Please contact us to update this information.

We have a list of LG phones that are capable of Wi-Fi and some excellent directions, (if we do say so ourselves), on how to set up Wi-Fi calling on your LG phone 

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a back up of the device information and disable device protection before proceeding. If device protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues.

Factory reset from settings 

  • From the home screen, choose Settings.
  • Under General, choose Backup and reset.
  • Select or clear the boxes for Back up my data and Automatic restore.
  • Choose Backup account and, if necessary, follow the steps to create a backup Google account.
  • Choose Factory data reset. (You'll now get a warning message!)
  • Clear the message and choose Reset Phone.
  • Choose Erase everything and tap OK

 

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted

  1. Turn off the LG phone.
  2. Press and hold the Power and Volume down buttons on the back of the device.
  3. When the LG logo appears, release and then re-hold the Power button while continuing to hold the Volume down button.
  4. The Factory data reset screen appears.
  5. Press the Volume down button to advance the cursor until Yes is selected
  6. Press the Power button to confirm
  7. The Erase all user data and restore default settings screen appears.
  8. Press the Volume down button until Yes is selected.
  9. Press the Power button to confirm
  10. The phone will now reset itself to the original factory settings.

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

Have more questions? Submit a request

Comments

  • Avatar
    Michael Schmitt

    Typo alert!   there may be som additional configuration required

  • Avatar
    Andrew Costen

    Fixed, thank you.

  • Avatar
    William Robbins

    Are you sure it is not SOMnambulent additional configuration? :D  I do my best work when sleep walking.

  • Avatar
    Jeff Buckles

    plspictures.com says "This website has been discontinued" since August 2012. Is mms.sprintpcs.com the correct URL, now?

    "
    This website has been discontinued.
    We apologize for the inconvenience. This picture messaging website was discontinued on August 20, 2012. You still have the ability to send and receive photos and videos from your phone.

    If you are a user who had access to this web site previously, please contact your mobile service provider for any questions or clarifications.
    "

  • Avatar
    Brennan V

    Hi Jeff, the correct URL is  " http://mms.plspictures.com." The URL isn't meant to be viewed as a webpage, but rather act as a gateway for MMS services on your Ting phone. 

  • Avatar
    Mary Corbin

    So, I have an LG Remarq, none of this seems to apply to my phone, and I cannot get it to work at all...

  • Avatar
    Chi Nguyen

    Mary, 

    I'm going to reach out to your through a email help request to troubleshoot your phone's activation. Please check your inbox momentarily!

     

  • Avatar
    Andy Blakely

    In section 1 above, my LG Mach never let me enter a MSL number... it just updated something and rebooted.  Seems like it worked, though.

    After that first reboot, it automatically took care of sections 2, 3 & 4 above (system, profile, PRL).

    I'm having trouble with the Picture Messaging Settings section.

    There should be a step between 2 & 3 for this phone.  I have a menu and MMSC section.  If I hit "edit" there, it doesn't let me enter anything except numbers and characters (no alphabet characters) so I can't type http://mms.plspictures.com.  Neither the QWERTY keyboard or on-screen keyboard allow me to even enter the first "h".  My MMS texting won't work... when I hit "View" under MMSC it shows "http://mms.sprintpcs.com".

    What can I do?

  • Avatar
    Andy Blakely

    Nevermind.  I looked at another set of your instructions for a different brand and it said to enter your MLS # and THEN edit the URL.  That worked.  I think these instructions need to be edited!  :)

  • Avatar
    Chi Nguyen

    Hey Andy,

    I'm really glad that you were able to edit the MMS URL for your LG Mach! You're correct, the above instructions are not universal across all LG phones - I just grabbed an LG Optimus S and that device also has a variation on the MMS programming steps. The steps are general guidelines to program your LG phones, but we are more than happy to help out either through a phone call or email help request to get your specific model programmed. You just beat us to the punch :)

  • Avatar
    Donald Cooley

    Hi, I have an LG Optimus S. Could you email me the steps for picture message settings or reply here? Thank you.

  • Avatar
    Siham M

    Hey Donald,

    I've sent you a help request with the instructions to set up picture messaging on your LG Optimus S. Feel free to reach back to me there and we can further troubleshoot.

  • Avatar
    Dorothy Barfield

    Thank you for excellent customer service!

  • Avatar
    Carmen Diaz

    May I get the activation steps for an LG 370, please?  

  • Avatar
    Siham M

    Hi Carmen,

    Ive grabbed a hold of the help request you have sent in and will be following up with you there to hopefully get your phone up and running. Keep a look out for a response shortly!

  • Avatar
    Jesus Medina

    When I type in ##72786# I get a screen titled "SCRTN" and it says "MDN, MSID, SLOT 1 NAI and SLOT1 NAI Passwords to be changed back to factory default values" instead of that MSL input box. then it restarts. It keeps doing it. 

     

    I'm using the Sprint LG Optimus G

  • Avatar
    Jesus Medina

    Nevermind, Got it. So for my phone I had to type in the MSL I received in my email as ##MyMSLNumber# then it goes into the service menu, then it restarts. Weird.

  • Avatar
    Samantha C

    Hey Jesus, the carrier reset works a little differently depending on the device you use. The directions above are very generalized. I'm happy to hear that you were able to get started by following the manual activation steps.

  • Avatar
    Russell Clark

    I am having trouble activating an LG Rumor (LX260).  This is an older phone and when I 'call' ##72786#, I get a message saying "your account could not be validated.  Please contact customer service".

    This is a phone that I am moving over from PlatinumTel.

    Any help would be appreciated.

    -Russ

  • Avatar
    Bruce Osborne

    Russell,

    You may want to call or email Ting support to get individual assistance,

  • Avatar
    Henry Abey

    Hi Russell, I'll be sending you an e-mail shortly so we can get your phone programmed. Some of the older phones don't use the carrier wipe code, so we'll probably need to manually program the phone. Please keep an eye on your inbox.

  • Avatar
    Andrea Perkins

    Hi, I am trying to activate an LG Lotus...it's not a smartphone, so I'm not sure what to do.

  • Avatar
    Samantha C

    Hey Andrea, The steps to activate your phone can be found here

  • Avatar
    Timothy Maloney

    I am trying to add a new device (LG Optimus S) to my acct., but when I try to update the Profile a msg. comes back "Authentication error. Please try again later."... I've tried several times w/ the same result.

    Thanks,

    Timothy

  • Avatar
    Bruce Osborne

    Timothy,

    Call or email Ting support to open a ticket and have them check into this.

  • Avatar
    Samantha C

    Hey there Timothy, I see you have taken Bruce's advice and spoken with Ben. If you have any other questions feel free to follow up with him, he is a pretty smart guy. 

  • Avatar
    Robert Tannehill

    On my LG LS670, for steps 3, 4, I go to: Settings>About Phone>Update Profile and Update PRL

  • Avatar
    timothy horn

    I am trying to activate a LG Remarq.  (as a 2nd phone to my Ting account, porting it's phone number from Sprint)  I did the carrier wipe, but cannot update PRL, I get " could not load webpage" error, and "network error".  Calls to the phone go straight to voicemail, with which carrier I don't know.  This phone had no data turned on with Sprint.  The phone is useless at this time.  Can you help?

  • Avatar
    Bruce Osborne

    timothy,

    Do you have data turned off for the device in the Ting web dashboard?

    The device needs data turned on to initially activate and then it can be turned off, if desired. Ting allows a small free data allowance for activation.

    Call or email Ting to open a ticket for more personal support. They can check the system to see what is happening.

  • Avatar
    Paraic O

    Hi Timothy.

    Have you already tried to update your data profile? We need to make sure the profile update has been successfully completed before trying to update the PRL. If you haven't done that yet, please go to Settings -> Others -> Data - > Update Data Profile on your LG Remarq. This should confirm your data settings and allow you to update the PRL.

    Keep in mind that you'll need data/internet enabled under that device for those updates to go through, so it might be worth double-checking that under the Device Settings tab after logging in at ting.com. As you need cellular data to perform those updates, you also can't be roaming.

    You can also contact us by phone at 1-855-846-4389 or by clicking here if the update fails or you need further assistance.