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Activating your LG phone

Last updated by Kristian Thornhill

Need some help activating your LG phone with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by transferring ("porting") your existing number to Ting, check out the official Ting activation guide

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your LG phone, or if you just need some tips, click the link below that applies to you:

 

Inserting your SIM card

Before you begin the activation process on your LG phone, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your LG phone should be powered off before you insert or replace the SIM card

SIM.png

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your [PHONE] and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset 

  1. Tap the phone app and pull up the keypad
  2. Dial *#*#72786#*#* / ##72786# 
  3. Tap Ok - the phone will restart and begin configuring the network connections 

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (preferred roaming list) and firmware - if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update

  1. From the home screen, tap the All Apps icon
  2. Swipe to and tap Settings
  3. Tap More...
  4. In the General tab, scroll to and tap System updates.
  5. Tap Carrier settings
  6. Tap Update profile
  7. Tap Ok

PRL update 

  1. From the home screen, tap the All Apps icon
  2. Swipe to and tap Settings
  3. Tap More...
  4. In the General tab, scroll to and tap System updates.
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Tap Ok

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working.

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Activating visual voicemail

Ting can support visual voicemail using the visual voicemail app on Sprint phones and many phones with visual voicemail built into the operating system.

For Android phones that have visual voicemail built into the operating system, we are able to support the feature in most cases provided the phone is able to connect to cellular data.

There are 3rd party apps that provide the function, like Youmail for example, if your phone is not able to use visual voicemail with Ting.

  1. Run a profile update
  2. Restart your phone
  3. Select voicemail.
  4. Tap the + sign or the microphone icon
  5. Select Manual Entry > Enter email address
  6. Enter activate@vvm.sprint.com. (that's v, v, m as in visual voice mail, NOT w, m)
  7. Press Stop when recorder starts > Send

Activating Wi-Fi calling

Only some Android devices offer Wi-Fi calling for CDMA. Check your device settings on your Ting account for the option and follow these steps to set it up on your LG phone.

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Completing activation on the GSM network

Reset APN settings to default

  1. Go to Settings
  2. Scroll to Mobile Networks
  3. Tap Access point names
  4. Tap the Menu 
  5. Tap Restore default settings

Ting data and Ting MMS APN settings (IPv4/IPv6)

  1. Choose Settings from the home screen.
  2. Choose Networks.
  3. Choose More>Mobile Networks>Access Point Names
  4. Tap the menu key and then tap Add a New APN (look for Add or a + icon, usually in the top right corner)
  5. Enter APN settings as follows:
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  6. Tap the Menu icon 
  7. Tap Save  
  8. Select Ting data as your APN
  9. Restart your device 

Ting data APN settings (IPv6)

  1. Choose Settings from the home screen.
  2. Choose Networks.
  3. Choose More>Mobile Networks>Access Point Names
  4. Tap the menu key and then tap Add a New APN (look for Add or a + icon, usually in the top right corner)
  5. Add a new APN (look for Add or a + icon, usually in the top right corner)
  6. Enter APN settings
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon
  8. Tap Save  
  9. Select Ting data as your APN
  10. Restart your device

Ting MMS APN settings (IPv4)

  1. Choose Settings from the home screen.
  2. Choose Networks.
  3. Choose More>Mobile Networks>Access Point Names
  4. Tap the menu key and then tap Add a New APN (look for Add or a + icon, usually in the top right corner)
  5. Add a new APN (look for Add or a + icon, usually in the top right corner)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your device 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Activating Wi-Fi calling

The majority of BYOD (Bring Your Own Device) phones that can use Wi-Fi calling need to be a T-Mobile branded phone. Some devices may also require a minimum software version, or you may need to update your E911 address. Please contact us to update this information.

We have a list of LG phones that are capable of Wi-Fi and some excellent directions, (if we do say so ourselves), on how to set up Wi-Fi calling on your LG phone 

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a back up of the device information and disable device protection before proceeding. If device protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues.

Factory reset from settings 

  • From the home screen, choose Settings.
  • Under General, choose Backup and reset.
  • Select or clear the boxes for Back up my data and Automatic restore.
  • Choose Backup account and, if necessary, follow the steps to create a backup Google account.
  • Choose Factory data reset. (You'll now get a warning message!)
  • Clear the message and choose Reset Phone.
  • Choose Erase everything and tap OK

 

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted

  1. Turn off the LG phone.
  2. Press and hold the Power and Volume down buttons on the back of the device.
  3. When the LG logo appears, release and then re-hold the Power button while continuing to hold the Volume down button.
  4. The Factory data reset screen appears.
  5. Press the Volume down button to advance the cursor until Yes is selected
  6. Press the Power button to confirm
  7. The Erase all user data and restore default settings screen appears.
  8. Press the Volume down button until Yes is selected.
  9. Press the Power button to confirm
  10. The phone will now reset itself to the original factory settings.

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

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