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Initiating a PRL Update on Your CDMA Device

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Last updated by Isabel M

Completing a PRL (or preferred roaming list) update will provide your phone with the most up-to-date information for roaming.

 

Before you start

Many LTE devices can run this update over Wi-Fi but if you're having trouble getting the update to start, or it fails before completing, you may need to disable Wi-Fi and enable data instead. Also, make sure that you're in an area with good, strong signal when you try this update.

 

Android Devices

There is some variation between Android phones in where you'll find the PRL update option but you'll generally find it in one of a few places in the Settings menu:

  • Settings > System Updates > Update PRL
  • Settings > Sprint®* System Updates > Update PRL
  • Settings > About Phone > Update PRL

Once you've selected "Update PRL," all you need to do is wait until it completes. In some cases, your device will automatically restart after a PRL update.

 

iOS Devices

There is no separate PRL update command on iOS devices, but running a Profile Update will force an update of the PRL.

 

Windows Devices

Windows phones do not have a separate PRL update command.

 

Feature Phones

A common path to a PRL Update on a feature or non-smartphone:

  • Menu > Tools > Update Phone > Update PRL

Once you've selected "Update PRL," all you need to do is wait until it completes. In some cases, your device will automatically restart after a PRL update.  

 

If you have any other questions about activating over the network, and PRL & profile updates, you can find more info here.

 

Have more questions? Submit a request

Comments

  • Avatar
    BRUCE FAIRBANKS

    NEEDED PRL UPDATE TO "ROAM" ON A CRUISE.... INSTR ABOVE WORKED GREAT.. WILL ADD TO COMMENTS WHEN I RETURN FROM TRIP

     

     

  • Avatar
    Linh Nguyen

    How do I do PRL update on an iPhone 4. Thank you.

  • Avatar
    Marty M

    Hi Linh.  On the Iphones, updating the profile will accomplish this.

    • Connect to a Wi-Fi network
    • Tap the phone app
    • Dial # # 873283 #
    • Tap Call
    • Starting Service Update message will appear - tap OK
    • If update is successful Service Update Complete message will appear after about a minute - tap OK

    Some users have found that waiting 3-6 hours after attempting activation gives the phone sufficient time to connect to the network and complete all the updates.

    Feel free to contact us if you have any problems.

  • Avatar
    Timothy Livingston

    I have a Nexus 5 with Android Marshmallow. Im having horrendous data connectivity issues. I have the Exclamation point over the LTE icon almost constantly. Putting it in airplane mode and back again gets it to work for a short time.
    I can't find the Update PRL or profile options any longer in android settings. Is this not an option anymore?

    Thanks!

  • Avatar
    Timothy Livingston

    My wife has a 6P, and it also does not have options for Update PRL or Update Profile

  • Avatar
    Jamie Duncan

    Hey Timothy.

    If you can't find the option under "Settings>System updates>Update Profile" My suggestion would be that you attempt a carrier reset on your phone so it goes through the process automatically. It could have also moved to a different spot, perhaps under About Phone?

    Carrier Reset

    Open the dialer
    Dial # *# 72786 # #*
    Phone will restart and will indicate that it's activating and that it may take up to 5 minutes

  • Avatar
    Timothy Livingston

    I get an error that # # 72786 # # is an invalid code.

    Nowhere in the Android settings am i able to find update PRL or Profile. Even tried the search bar in the settings app.

  • Avatar
    Jamie Duncan

    Do you have a custom ROM on the device? It looks like I made a mistake with the numbers that I gave you but the code is: * # * # 72786 # * # * (or without the actual images -- StarPoundStarPound72786PoundStarPoundStar)

  • Avatar
    Timothy Livingston

    Okay that code rebooted my phone. I'll let you know if my connectivity improves.
    This is stock Android marshmallow. No modifications have been made to either phone.

  • Avatar
    Scott Lindner

    I setup my parents with Ting and my father's Sprint Galaxy S4 is giving errors doing the PRL update. I tried doing the update the standard way in the settings but it says, "Connection Error (6)". I tried *#*#72786#*#* and it says "the feature code you entered is not valid". Is there another way of achieving this update?

    Edited by Scott Lindner
  • Avatar
    Jamie Duncan

    Hey Scott.

    For your Galaxy S4 the code is ##72786#. If this does not work, please let us know so we can further investigate what issue is happening with your device.

  • Avatar
    Scott Lindner

    Well that was a bad idea. Now his phone isn't provisioned and it continuously fails to provision. I will try calling support soon.

  • Avatar
    Scott Lindner

    Just to follow up for anyone tracking this issue. The Sprint Samsung Galaxy S4 is a bit temperamental and required a complete Factory Reset to get this working again. This is not a limitation of something on Ting's behalf. It is an issue with the S4. It wasn't convenient, but after the Factory Reset everything is back to normal and i can update the PRL on the S4.

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