Last updated by Isabel M
What is Hands Free Activation?
After you've activated your phone with a number, the device needs to sync with the network. This syncing is what we refer to as Hands Free Activation.
In addition to syncing your phone with the network, Hands Free Activation downloads information that's necessary to get your phone making and receiving phone calls and text messages, and accessing data.
Any phone that’s newly purchased from Ting will attempt to complete a Hands Free Activation the first time you boot it up, as well as on each subsequent restart until the activation has completed.
How do I complete a Hands Free Activation?
If the Hands Free activation doesn't start automatically once you've assigned a number to your phone, you'll need to restart it, and the activation will begin automatically within a minute or two.
You can tell that your phone is attempting a Hands Free Activation if a message pops up on your screen saying something like, "Hands Free Activation. Contacting network, please wait..."
What if my Hands Free Activation keeps failing?
- If you had a temporary number on your phone and just transferred or ported another number to the phone, confirm steps 2 - 5 and then click here.
- Go the Device Settings tab on your Ting account, click on the phone you're trying to activate and make sure that "Can access the Internet" is checked.
- Make sure that data is enabled on your actual phone. This will generally be listed as Mobile Data, Data enabled or 3G Data in the Settings of your phone.
- Make sure Wi-Fi is disabled on your phone. The phone needs to connect to the data network to get activated. If you have an LTE device or an iPhone, you may be able to activate over a Wi-Fi network, but if you're having trouble try enabling data and disabling Wi-Fi.
- Check that you have 2-4 bars.
- Restart your phone. It should go into a Hands Free Activation when it restarts.
When I restart my phone, it doesn't even try to activate. What should I do?
- Confirm that the ESN/MEID of the phone in your hand is the same as that of the one you've activated online. Your MEID will be listed on your phone's Device Settings page online under the picture of the phone; match it up with the MEID Dec or Hex number in the back of your phone under the battery or in the About Phone or Status in the phone's settings.
- If you have an LTE device, confirm that the ICCID listed for the phone in your Device Settings online is correct as well.
- If you've got the right phone, then run a carrier reset or number wipe. It's likely that your phone has an old number on it and needs to have its phone number and other carrier information reset.
If you're having trouble finding the MEID or ICCID in your phone, click on one of the links below to get help (these articles will show you where your ICCID is as well):
If you have any other questions about activating your phone over the network, you can find more info here.