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Initiating a Profile Update on Your CDMA Device

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Last updated by Isabel M

If you've recently activated your phone and it's not yet able to make phone calls or access data, running a Profile Update may get you up and running.

 

Before you start

Many LTE devices can run this update over Wi-Fi but if you're having trouble getting the update to start, or it fails before completing, you may need to disable Wi-Fi and enable data instead. Also, make sure that you're in an area with good, strong signal when you try this update.

 

Android devices

There is some variation between Android phones in where you'll find the profile update option but you'll generally find it in one of a few places in the Settings menu:

  • Settings > About phone > System Updates > Update Profile
  • Settings > About Phone > Update Profile
  • Settings > More > Mobile Networks > Carrier Settings > Update Profile

Once you've selected "Update Profile," all you need to do is wait until it completes. 

 

iOS devices

On iOS devices, the profile update function is called a "Service Update" and this is the way to run it:

  1. Connect to a Wi-Fi network
  2. Go to the phone app
  3. Dial # # 873283 #
  4. Tap Call
  5. When the "Starting Service Update" message appears, tap OK
  6. When the "Service Update Complete" message appears (after 30-60 seconds), tap OK

 

Windows devices

If you have a Windows phone running OS8, this is the pathway to the profile update option:

  • Settings > Network Profile Update > Update Profile > Done

If you have a Windows phone running OS7, this is the pathway to the profile update option:

  • Settings > Cellular > Change Network Profile > Close

 

iPads

  1. Connect to a Wi-Fi network
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Subscriber Services
  6. Tap Reprovision Account
  7. When the "Starting Service Update" message appears, tap OK
  8. When the "Service Update Complete" message appears (after 30-60 seconds), tap OK

 

Feature phones

You can find the profile update option in most feature phones or non-smartphones in the same spot:

  • Menu > Settings/Tools > Settings > Others > Data > Update Data Profile

Once you've selected "Update Profile," all you need to do is wait until the update completes.

 

If you have any other questions about activating over the network, PRL and profile updates, you can find more info here.

Have more questions? Submit a request

Comments

  • Avatar
    Rosa Vera

    I had some trouble doing this i currently have 3 devices on my account and adding a fourth, i want to add a HTC EVO 3D but error 1012 stops me from activating i have contacted costumer support but my problem persist. What should i do?

  • Avatar
    Chi Nguyen

    Hey Rosa,

    I see that you're currently working with Joel to troubleshoot this. You're in good hands!

  • Avatar
    Felipe Galindo

    I keep getting error 67 each time i try to update my profile, I cant make any calls or do anything.

    Please help!

  • Avatar
    Siham M

    Hi Felipe,

    Looks like Henry is already helping you out here with this so you should all set :)

  • Avatar
    Timothy Maloney

    I am trying to add a new device (LG Optimus S) to my acct., but when I try to update the Profile a msg. comes back "Authentication error. Please try again later."... I've tried several times w/ the same result.

    Thanks,

    Timothy

  • Avatar
    Samantha C

    Hey there Timothy, I see you are working with Ben on this now. If you are still having trouble or have any follow up questions, let him know.

  • Avatar
    Jane Ahlstrom

    I got my activation to ting account sent to me by TING after hours on a Sunday night, now I don't have any phone service....why couldn't Ting wait until business hours to do this switch over from Sprint???  I am trying to follow all prompts given to me via the TING website /advice as written.  But it is late @night and I need to get up early for work....is there anybody there? Jane

  • Avatar
    Jane Ahlstrom

    Now I did the system update, it says error, client authentication error.  My phone tells me to call customer service.   I don't have web service now.   My phone is not in service.  I cannot call my cell phone from my land line./Jane

  • Avatar
    Siham M

    Hi Jane,

    Thanks for calling in to get this taken care of, looks like you were able to get your phone activated now. Cheers!

  • Avatar
    Kelly Black

    Any more tips for an Samsung Transform Ultra?  I don't seem to have the option for Update profile under any of the sub-menu's of the About Phone.

  • Avatar
    Kelly Black

    Oops, I meant the HTC EVO 4G.

  • Avatar
    Samantha C

    Hey Kelly, On the HTC EVO 4G the option to update the Profile is under Settings -> System Updates -> Update Profile. 

  • Avatar
    Josie Hagan

    Reference # 205356

    Sean Boylan was helping me 11/18/13. We were on the phone for 1 hr. trying to activate my Ting app.  He talked me through lots of different things to try.  It worked at the time we finished our conversation, & 1 hr. later it no longer worked.  Sean was very patient w/me since I'm not comfortable with a new smart phone.  When I try to open my Ting app to check my dashboard--It gives me---Warning--Request timed out/ option are retry OR quit.  Neither one works.  This was why I called this past Monday for help.

    I saw these questions on this help page.  I did the last one stated concerning the type of cell I have. 

    HTC EVO 4G the option to update the profile is under Settings.> System updates-> Update profile.  I did this and it's not working.

  • Avatar
    Samantha C

    Hi Josie, I'm sorry to hear that you continue to experience an issue with the ting app. I see that you are in excellent hands as Renny is troubleshooting the issue with you.

  • Avatar
    Jeff Cantwell

    I have 3 EVO 3D phones on my account.  We have traveled to NW Arkansas, and now my phone is showing No bars, while both of the other phones are showing full signal strength.  I'm wondering if it has something to do with my PRLS?  I've tried updating, and I've tried calling Sprint (from my phone) and they both come back "No signal".

    Little help?

  • Avatar
    Jeff Cantwell

    I had signal briefly last night, updated pro, but phone went back to no bars and an x next to the signal strength icon.

  • Avatar
    Jeff Cantwell

    PRL, not PRO

  • Avatar
    Samantha C

    Hey Jeff, I see you have also sent in a help request, I will be responding to your email with some trouble shooting steps. If you have any other questions or concerns feel free to follow up with me there. 

  • Avatar
    Jonathan Santana

    Currently receiving error 1500 on my Galaxy Note upon profile updating. What do I do?

  • Avatar
    Paraic O

    Hey Jonathan,

    I'm going to be following up with you via a support request as I need to get some more information from you. Please keep your eyes peeled for an email.

  • Avatar
    Aaron Wilton

    This article needs to be updated to add the Nexus 5.  You have to go into Mobile Networks and then Carrier Settings.

  • Avatar
    Renny M

    Hi Aaron,

    Steps for the Nexus 5 can be found here. The steps above work for most generic Android devices. The Nexus 5 is just a bit more special!

    Updated to add:  we've updated the steps above to cover off the Nexus 5 as well.

  • Avatar
    Thanesh Rajandran

    Hello,

    I purchased a samsung galaxy s4 from Ting but I have installed a custom ROM on the device (CyanogenMod) and thus I don't have the option to update profile on the settings menu.

    Is there another way for me to go about this? 

  • Avatar
    Felipe S

    Hey Thanesh,

    That's the only location you can usually find that on your phone's settings.  We don't support custom ROMs, but feel free to post that question on our Hacks forums in case other customers found other ways to do so.

  • Avatar
    Kelly Black

    You need to press menu and exit on the Evo Shift 4G to get to the reboot.

  • Avatar
    Jose Alcantar

    I have a LG Motion phone, model number LG-MS770; I tried following the steps under the android devices walk-through but nowhere on my device does it say Carrier settings or Update profile...

  • Avatar
    Renny M

    Hey Jose (and anybody else wondering about an LG-MS770),

    That device is actually a GSMphone, so it wouldn't have the option to run a profile update (that's for Sprint CDMA devices only). If you're having trouble activating a device on Ting GSM, you can check out the steps in this help article: https://help.ting.com/hc/en-us/articles/205428608-Troubleshooting-GSM-Android-Activation

    Hope that helps!

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