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Activating a CDMA BYOD Phone with an Existing Number (New Account)

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Last updated by Isabel M

So you checked out our compatibility checker and got your own swanky BYOD-eligible device to bring over to Ting. Plus you want to hang on to that number you’ve had for a while now. The following steps will show you how to create an account, add your device to that account, and activate your device by transferring an existing number from your old carrier.

 

1. Go to ting.com and click Activate on the blue nav bar. If you've got a referral link, use that link to come to the site instead and then click on BYOD.

 

2. Click "Create a new account."

 

3. To create Ting login credentials, use a valid and accessible email address and create a password with at least 10 characters. Then click Sign up.

 

4. Enter the ESN or MEID of the device you're bringing to Ting. Then click Check compatibility.

 

5. If prompted, enter your device's SIM card number or ICCID here and click Continue.

 

6. Select "Bring a number you already have", enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that here.

 

7. Fill in the account holder information that's on file with your current carrier in the fields that appear below. For help with port out PIN or password requirements of different carriers, click here.

 

8. Set up credit card information directly with Ting or choose to Pay with Amazon. If you set up a credit card here, make sure that the address matches what's on your credit card statement. When you've entered all of your billing information, click Continue.

 

9. Check all your details one more time, take a look at the Terms of Service and agree to them and then click Continue.

 

10. Your number transfer will take 2-24 hours if it's a mobile phone number, and 5-7 days if it's a land line or VOIP number.

Once your port completes you'll get an email from us to let you know. This email will include a link that will direct you back to your final activation steps for your device.

For now, sit back and relax!

Have more questions? Submit a request

Comments

  • Avatar
    Jerry Caple

    How do you choose a carrier for the new Nexus 5?  Do you list your existing carrier even though your not using the same phone?

  • Avatar
    Isabel M

    Hi Jerry,

    For the purposes of bringing over the Nexus 5,  you can choose "Ting" as your carrier. We may add another option that makes more sense, but that will work for now. And of course this needs to a Nexus 5 purchased directly from Google.

  • Avatar
    Michelle Beauchene

    I used my referral link to sign up with an account two days ago and thought the site would remember how I originally signed up, I just sent in the info to activate my device but didn't see any notification of my discount being applied. I tried to activate the device this time using the original link, and was unable to ... how can I make sure my friend and I receive our credits?

  • Avatar
    Isabel M

    Hey Michelle,

    I see my colleauge Sean assisted you over the weekend. I'm glad that it all got worked out!

  • Avatar
    Glenn Parrish

    This may be posted elsewhere in the FAQ, so apologies in advance if I didn't look hard enough.

    How long should it take for my phone to appear under 'device options'?  My phone seems to be working on Ting, the dashboard shows my most recent activity, but without the device options I can't complete the setup for picture messaging.  Thanks!

  • Avatar
    Paraic O

    Hey Glenn,

    It should happen pretty much immediately, but at times it can take an hour or two before the servers catch up and add it to the account. I just had a quick peek into the account and I can see that the phone is now showing in the Device Settings so you should be able to edit those features :)

  • Avatar
    Glenn Parrish

    Thanks for the quick reply!  It's there now, looks like I needed to wait just a little longer.

  • Avatar
    Christina Eftekhar

    If I'm switching from Sprint, will they be notified? Do I still need to call them and cancel my contract? Should I cancel my contract before switching to Ting? I'm 2 months out from the end of my contract and want to make sure I do it in the right order. Thanks!

  • Avatar
    Marty M

    Hi Christina.  Don't cancel your Sprint contract until you have ported your numbers - otherwise they may be lost.  Once you have ported away your last number, your Sprint account is closed, though you may want to call them to confirm.

  • Avatar
    Johnnie Ramos

    I have been using Ting for a couple of months, but now I need to add my wife. We have her phone and are planning to port her number. We were filling out the port information, but we weren't sure which information to include. I'm still listed as the primary on our other carrier account so we weren't sure if we needed to put her name and SSN or mine. Thanks!

  • Avatar
    Marty M

    Hi Johnnie.  Use the information for the person who holds the account with your current carrier.  If you're listed as the primary, it would be your information you need to put in the port request.

  • Avatar
    April Musgrove

    hi, I have signed up my cell phone with Ting and on my account with TING, it says status actice, but i can not make or receive phone calls yet.how can I help speed up this process, so I can have working cell phone?

     

  • Avatar
    Marty M

    Hi April.  It sounds as though you need to go through an activation process on your phone.  Here's a link that should help:  https://help.ting.com/entries/28085823-Completing-Your-iPhone-Activation- 

    If you need further assistance, feel free to open a support request and we can help further.

  • Avatar
    Charles Mackey

    Hi! My phone's esn checks out on the esn checker, but when I try to activate it, at the last step, the device field is empty, and I can't see any options for adding it.

  • Avatar
    Felipe S

    Hi Charles.  Have you confirmed that the model is in our BYOD list?  If so, please call us or  submit a support request with your ESN and we'll try to add that to your account. If also porting a number, please send your other carrier's account info so we can place the request for you. That includes the phone number you wish to port along with the account number and PIN with the other carrier as well as the name and address they have on file and the last 4 digits of the account holder's SSN.

  • Avatar
    Rondey Mumford

    I bought a Nexus 5 from Google Play store, and have an att sim in it now, and am using it as my att phone. To port my att number to ting, should I install the new sim I got from you, and then start the process, and then put in my att info, or do I leave the att sim in, or what? I am a bit confused.

  • Avatar
    Rondey Mumford

    I think I did it. just waiting on the confirmation. Not so hard after all. Just had to take a chance.

  • Avatar
    Renny M

    Hey Rondey,

    It sounds like you were able to sort everything out on your own. For anybody else viewing this thread, before you activate your Nexus 5, you should install your Sprint SIM card to ensure that the phone is recognized as a CDMA device that will show the MEID and ICCID under about phone. If you are running into any problems with your activation, make sure to follow the steps listed here. If you require any additional help, please contact our support team.

  • Avatar
    Rondey Mumford

    Had to factory reset the phone, then insert the card. Worked fine after that.

  • Avatar
    Richard Laing

    I activated my phone last week and everything went smooth, I added my wifes phone Saturday expecting the same smoothness but now its Monday and still no email to complete the activation. We are beyond the 24 hr period and not sure whats going on.

  • Avatar
    Renny M

    Hi Richard,

    Sometimes number ports can take a bit longer than expected. I see that you have submitted a help request and Mike is taking care of you. You are in good hands! 

  • Avatar
    Sharon Jeffcoat

    I ported my number with a eligible Sprint device over 22 hours ago and have had no response yet...are there any updates available??

  • Avatar
    Sharon Jeffcoat

    I called in and found that the iphone 5 was added to Ting today and there has been a flood of requests...I did my request yesterday evening and now I am in a line to wait for activation and porting even though I was prior to the iphone 5 and it can be a few more days....I never expected this kind of wait...I really expected more.

  • Avatar
    Marty M

    Hi Sharon.  I checked and your number has now ported successfully.  You should be able to go through a reset on  your device and you'll be on your way!

  • Avatar
    Eugene Paik

    I purchased from Ting a SIM card for my BYOD (Nexus 5). Now I am looking to activate it. The above instruction has no mention of the "SIM card". Am I to assume that the SIM card should be inserted into my phone BEFORE I follow the above instructions?

  • Avatar
    Marty M

    Hi Eugene.  Check out this link for assistance activating your Nexus 5.  If you need further assistance, open a support request and we'll be happy to help.

  • Avatar
    Ellen Mathewson

    Hi!  I went through the activation process yesterday but haven't received an email yet letting me know the next steps.  It's been about 32 hours.  Should I still wait patiently or is there something else I should be doing?

  • Avatar
    Marty M

    Hi Ellen.  Here's a link with the information on completing the activation on your phone:  https://help.ting.com/entries/28085823-Completing-Your-iPhone-Activation-

    If you encounter any problems, enter a support request and we'll be happy to help.

  • Avatar
    Aaron Friedland

    Hi, I just picked up a phone today that is on the list. I went to activate it, got all the way through the process, and my account profile even says the phone is activated. However, when I try to call a number, it rings between 1 and 4 times, and then a pre recorded message tells me that my account could not be validated, and to please speak with customer service.

     

  • Avatar
    Marty M

    Hi Aaron.  It sounds as though your device needs a carrier reset - check out our support link or open a support request with us and we can help.

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