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Activating a CDMA Ting Device with an Existing Number

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Last updated by Isabel M

You’ve just gotten the new or refurbished device you ordered from Ting, but you like a little continuity so you want to keep using your existing number. The following steps will show you how to activate a new (or refurbished) Ting phone by transferring or “porting” a number from your current phone carrier.

 

1. Go to ting.com and click Activate on the blue nav bar.

 

2. Click Sign in.

 

3. Sign into your Ting account online using your Ting, Amazon or Persona login information.

 

4. Choose your inactive device and click Select.

 

5. If your device takes a SIM card, the system will confirm which one you're using. Click Use this SIM or Activate a different SIM card.

 

6. Select "Bring a number you already have", enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that here.

 

7. Fill in the account holder information that's on file with your current carrier in the fields that appear below. For help with port out PIN or password requirements of different carriers, click here.

 

8. Confirm your billing information and click Continue.

 

9. Check all your details one more time, read and agree to the Terms of Service and then click Continue.

 

10. Your number transfer will take 2-24 hours if it's a mobile phone number, and 5-7 days if it's a land line or VOIP number.

Once your port completes you'll get an email from us to let you know. This email will include a link that will direct you back to your final activation steps for your device.

For now, sit back and relax!

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Comments

  • Avatar
    Robert Holler

    when your site does not recognize a sprint phone esn# that is on the white list that means your website and data sucks. Also I do not see any provisions to deal with a track phone number that is not registered to a name or ssn for transfer

  • Avatar
    Tracey Lichon

    I am also concerned whether or not I will be able to port my existing number from my Tracfone. Being that they are prepaid/no contract, they do not give customers account numbers and I'm pretty sure I've never given them my SS#. If someone could please address this question I'd appreciate it, as I am very interested in switching to Ting if I can keep my number. 

  • Avatar
    Isabel M

    Robert,

    We're always fine tuning the ESN check on BYOD devices, but if you've tried an ESN that you're pretty sure should be working and you're not having any luck, we definitely urge you to get in touch with us so we can check it for you. With regard to number ports from providers that don't have a registered name or SSN, you can generally just enter your name and any four digits for the last four digits of the SSN. Ultimately the old provider is only going to try to match up the information they have on file for you.

  • Avatar
    Isabel M

    Tracey,

    A lot of prepaid providers often have account numbers and passwords assigned to their clients, even if they've never had cause to give you that account number. It's worth giving a call to their customer service line to get that information in advance. Since our form requires all the fields, just fill in your name and any four digits for the last 4 numbers of the SSN.

  • Avatar
    Robert Freeman-Day

    Have there ever been rejections of porting; if so, do we get notified of the failure? 

  • Avatar
    Isabel M

    Hi Robert,

    Sometimes ports are initially rejected because the information in them isn't correct. If that's the case, we will notify you by e-mail (so make sure the e-mail address you're using with us is a valid one). Once  you've gotten the correct information from your current carrier, we update the port request for you.

  • Avatar
    Chris Rathjen

    Can I try my Ting phone with a new number for awhile and port it to a (still active) existing number if I'm happy?

  • Avatar
    Isabel M

    Hi Chris,

    Yes, you can absolutely do that.

  • Avatar
    Chris Rathjen

    Ok, thanks! The guide above, step 3, specifically referred to a "not yet activated" device which is why I wasn't sure.

  • Avatar
    Ken He

    Since my current number is under my cousin's account as an add on to a family plan ( she called and the rep. told her I can be taken off anytime). If I enter my phone # with my cousin's account number, it won't shut down the family plan right?  

  • Avatar
    Isabel M

    Hi Zhixing,

    No, porting your number out won't shut down your cousin's family plan. That's only really an issue if your number is the primary number on the account.

  • Avatar
    David Forbes

    Hello,

    I've been enjoying my Ting service on my Ting refurb LG Marquee cellphone for almost 1 year now, BUT I've just successfully ordered a refurb Samsung GS3 through your sister Co. Glyde, which was linked through Ting's "Buy Used" page. It is about to be shipped to me and I'll have 48 hours to activate and use my new phone to ensure its quality. I'd appreciate it if you could direct me to the process I should go through to port my current phone # on my LG Marquee to the GS3. I see one page on the Ting site "Activating a New or Refurb Ting phone with an Existing Number" but I also see another page "Completing Activation for your Samsung Device". If you could direct me to the process/page I should use I'd really appreciate it.

    Thank you for your time,

    Dave Forbes

    p.s I'll sell the used LG Marquee later, probably through Glyde.

  • Avatar
    Isabel M

    Hi Dave,

    To swap your phone number from your Marquee to your S3, follow the steps here:

    https://help.ting.com/entries/25677738-Activating-a-New-or-Refurb-Ting-Phone-by-Swapping-a-Number

    Then check out that article on completing activation for your Samsung Device.

    That should get you up and running.

  • Avatar
    Timothy Maloney

    I am trying to add a new device (LG Optimus S) to my acct., but when I try to update the Profile a msg. comes back "Authentication error. Please try again later."... I've tried several times w/ the same result.

    Thanks,

    Timothy

  • Avatar
    Isabel M

    Hi Timothy,

    I was going to contact you directly since this might require some troubleshooting, but I see you're already in contact with a rep here.

  • Avatar
    Bruce Henson

    I see that porting can take 6-24 hrs if from a cell phone. I undestand your business hours are 8-8 eastern time. If I initiate the activation and porting process in the evening after your business hours, can I expect that it will still be completed in 24 hours? This question assumes there are no account issues.

  • Avatar
    Paraic O

    Hey Bruce!

    Absolutely. Porting is automated so it would come over without issue provided that the port information you entered was correct. No outside influence required :)

  • Avatar
    Jason Smith

    When I requested a port of my Sprint cellphone number, the Ting confirmation page indicated that it was a landline and could take a few days to go through. Is it safe to assume that because it is actually a cell number, that it will actually take 6-24 hours? Thanks!

  • Avatar
    Renny M

    Hi Jason,

    You are correct. If it is a cell number, it should complete within 24 hours. :)

  • Avatar
    Jason Smith

    And, just to confirm, until it does activate, my old cell phone will continue to work. Or is there a dead period? If so, how long? Thanks!

  • Avatar
    Renny M

    Your old cell service will continue to work until the port is complete. At that time, you will receive an email that will have the final activation steps to get your device ready to use with Ting! Feel free to drop us line if you need any help with activation.

  • Avatar
    Bruce Henson

    Jason, I activated my first phone on Ting last week, porting from Verizon.  I was impressed by how quickly they processed the activation.  I believe it occurred in about 2 hours, much faster than expected.  The old phone worked for about 15 minutes after I received the email from Ting stating that the port was complete.  However, the new phone was left turned off so that may have had something to do with the delay before Verizon ultimately stopped service on the old phone.  I give major kudos to the Ting staff for setting up an efficient and streamlined process.

  • Avatar
    Susan Robson

    I just completed the online process of activating my family's four Kyocera Rise phones, but for each phone, the hands free activation has failed several times now.  Mostly we are receiving a code 2048 network busy message.  The "my account" dashboard shows all four phones are active, but the phones themselves are not.  Any help, advice, ideas?

  • Avatar
    Jim Brand

    I just worked through the activation porting process for a tracfone. As it turns out the account number they are looking for is the serial number of your phone. Can be found on the phone, or on the accounts webpage for that phone. Once feeding that into the Ting web page, the port went quickly and easily. Not immediately obvious what they were looking for there. Good luck

  • Avatar
    Renny M

    @Bruce and Jim, I'm glad that both of your activations went smoothly and thank you for the insights on the process.

    @Susan  I see that you are being helped by Haley and Chris. I'm sure that you will be up and running in no time!

  • Avatar
    Katherine Hunt

    It has been over 24 hours and nothing has happened yet, still says "porting"  Do I need to do something more than what is described in the above instructions, or should I just be patient?

  • Avatar
    Paraic O

    Hey Katherine!

    I just took a look at your request and you should be all set in a few more hours. Sometimes ports can take that little bit longer than we like but you did the right thing to let us know how long you've been waiting.

    If after a few hours the port has not yet completed please get in touch. The estimated time for completion is currently 6:30pm Central.

  • Avatar
    Edwin Schaenzle

    I just received my refurb Ting phone in the mail, but when I try to put the ESN MEID number in it says that  "this device is a ting device and can't be used as a BYOD" but I'm not trying to put it in as a BYOD so what am I doing wrong?

  • Avatar
    Paraic O

    Hey Edwin!

    I can see that you called in and spoke to Nick about this issue. From what I can see he was successful in helping to get that added for you :)

  • Avatar
    Jonathan Blazo

    Hello,

     

    I went to transfer my existing number to ting however my contract isn't up with my other carrier until 2 more weeks.  Is transferring the only phone number on my current carrier going to automatically terminate my contract and result in a ETF?  If this is the case I would have assumed there would be some warning message before allowing to proceed in doing this...

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