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Activating a CDMA BYOD Device with an Existing Number

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Last updated by Isabel M

So you checked out our handy compatibility checker and got your own snazzy BYOD-eligible device to bring over to Ting but you want to keep using a number you’ve had for a while. The following steps will show you how to add that device to your Ting account and activate it by transferring or “porting” a number from your current phone carrier.

 

1. Go to ting.com and click Activate on the blue nav bar.

 

2. Sign into your Ting account online using your Ting, Amazon or Persona login information.

 

3. Choose "Bring your own device" and click Select.

 

4. Enter the ESN or MEID of the device you're bringing to Ting. Then click Check compatibility.

 

5. If prompted, enter your device's SIM card number or ICCID here and click Continue.

 

6. Select "Bring a number you already have", enter the number you want to transfer and click Continue. If the number can be ported to Ting you'll proceed to the next page. If it can't, you'll get a message letting you know that here.

 

7. Fill in the account holder information that's on file with your current carrier in the fields that appear below. For help with port out PIN or password requirements of different carriers, click here.

 

8. Confirm your billing information and click Continue.

 

9. Check all your details one more time, take a look at the Terms of Service and agree to them and then click Continue.

 

10. Your number transfer will take 2-24 hours if it's a mobile phone number, and 5-7 days if it's a land line or VOIP number.

Once your port completes you'll get an email from us to let you know. This email will include a link that will direct you back to your final activation steps for your device.

For now, sit back and relax!

Have more questions? Submit a request

Comments

  • Avatar
    Ethan Rodriguez-Torrent

    Should the phone be left on or off at the end of this process, while waiting for activation?

  • Avatar
    Ethan Rodriguez-Torrent

    (While waiting for the number transfer to take place)

  • Avatar
    Isabel M

    Ethan,

    You can leave it on. If you're bringing a phone number from a different phone (than the phone you're BYOD-ing),  you'll continue to get service on that phone until the number transfer completes, so you might as well leave it on. If the number is on the same phone that you're bringing to Ting, at some point that phone will become inactive, as we bring the phone over and then you'll need to restart the phone anyway when you're completing the activation steps.

  • Avatar
    Nathan Morales

    After I put in all my information and click "confirm and activate", I get a red bar at the top that tells me to hover over areas in red to see errors, but there is no red on the page. I hovered over everything but nothing popped up. I found no errors.

  • Avatar
    Paraic O

    Hi Nathan,

    At the moment we are experiencing a bit of trouble with BYOD ports. This is the porting process of bringing both phone and number to Ting at the same time. This should be cleared shortly but I am sorry for the inconvenience.

    All the best!

  • Avatar
    Brennan V

    UPDATE: This issue was resolved. If you are still experiencing problems bringing over your device and porting at the same time, please contact us so we can investigate your specific case.

  • Avatar
    Leyton Schiebel

    I'm having issues. Still says connected to Sprint even though my activation process has gone through, I'm activated through ting now, and have since done two restarts and even a factory reset and restore from iCloud.. nothing. From either carrier (old carrier being Sprint and new one being Ting). Should I restart again or...

  • Avatar
    Paraic O

    Hi there Leyton,

    I can see that Marg was helping you with your request. She sent an email your way this morning.

    All the best!

  • Avatar
    Ben Clinkinbeard

    Will phones on Ting still show Sprint as the network? I know Ting uses the Sprint network but not sure if it should say Ting or not. Phone is working and not listed on Sprint account anymore so I assume its OK but wanted to confirm.

  • Avatar
    Siham M

    Hey Ben,

    You got it! It'll still list Sprint as the network but if you log into your Ting account, your phone number (and device) should now be listed as active.

  • Avatar
    Timothy Eilbes

    So just to make sure, don't cancel anything with Sprint until everything is confirmed with Ting, correct? Then it's OK to cancel Sprint service at that time?

  • Avatar
    Isabel M

    Hi Timothy,

    That's exactly right! Once your number is safely over with Ting, you can cancel your service with your current carrier.

  • Avatar
    Nicole Wilson

    Hi,
    It has been more than 24 hours since I followed the process above and I haven't received an email. I have restarted my Ting phone but it still has no service and my number is still connected to my old phone and carrier. So it doesn't seem like anything has happened. :(

  • Avatar
    Paraic O

    Hey Nicole!

    I can see that your previous provider has confirmed all of your details, so that's great. That being said we have not yet received the Activation Request which we need to get from the previous provider. Once we get that we can confirm the port. I will keep an eye on this for you and complete it as soon as the request comes through.

  • Avatar
    marcia guisewite

    It is stating it could take a week because I am transferring a landline number but it's not, it's a sprint cell number. What could be the problem?

  • Avatar
    Paraic O

    Hey Marcia,

    That's the generic screen that we have when porting a number. Nothing to worry about. Wireless numbers generally take 2-6 hours, but some can take up to 24 hours depending on the information you entered for the port request.

  • Avatar
    Boris Kofman

    Like Marcia, I was surprised to see the message about the landline number. You may want to rephrase it to avoid confusion, e.g., "If you are porting a landline number, ..."

  • Avatar
    Renny M

    Hi Boris,

    We definitely want to make sure that there is as little confusion as possible during the port process. I'll pass that information on to our web team. Thanks for the feedback!

  • Avatar
    Carol Radcliffe

    I recently added an iPhone to Ting (new account, new number).  My old phone number is currently the main number of my family's At&t account.  We are all going to switch to ting eventually.  This number was never a landline number, however when I attempted to port my At&t number to my iPhone it stated that it was a landline and would take 5-7 days rather than 6-24 hours for a cell phone number.   Will it take up to a week? Also, do you know if this will affect the status of our At&t family plan/account?

  • Avatar
    Paraic O

    Hello Carol!

    The message that you saw is just a general message that we use when you have submitted the port. Generally the porting process takes between 2-6 hours (up to 24 hours) for wireless numbers and up to 7 for land line numbers. That being said I have seen instances where the previous carrier has set the completion date to be 5-7 days in the future. If you notice it taking longer than usual just let us know and we'll sort it out.

    The plan should be unaffected until the last number ports out but it might be wise to contact AT&T just to confirm that with them.

  • Avatar
    Carol Radcliffe

    Thank you Paraic, very helpful!

  • Avatar
    Andres Tellez

    I recently added my iphone 4s but I don't know if its under Ting service. My phone still says Sprint on the top left corner and when I check y dashboard, it shows I haven't used data or text messages. How can I confirm that it is working properly?

  • Avatar
    Courtney W

    Hi Andres,

    Your account shows an active phone. It will continue to say Sprint in the corner because we are using the Sprint network. Make sure that you've completed the iPhone activation steps https://help.ting.com/entries/28085823-Completing-Your-iPhone-Activation-

    Hope that helps!

  • Avatar
    Kate Phillips

    My girlfriend and I want to bring the numbers over from her mothers Sprint plan. Her mothers name is on our current account, but since we live on our own now, we want to have our own plan. Can we still bring our numbers over, even though our names aren't on the original account?

  • Avatar
    Courtney W

    Hi Kate,

    You certainly can, you will just need the account holder on the Sprint account to get the port out information, including the account number and password (not an online login password, it is a verbal password they will give you on the phone), and then the number can move. Make sure as well not to "cancel" the number -- that sends your number into expiry and it needs to be active to move.

     

    Hope that helps!

  • Avatar
    Kimberlee Fraser

    If I am porting a number from Verizon to a new device with Ting, at what point do I cancel my plan with Verizon? Thank you!

  • Avatar
    Marty M

    Hi Kimberlee.  If the number you are porting is the only number on your Verizon account, your account should technically be closed once it is ported.  Do not cancel before porting your number though, as that could result in you losing that number.

  • Avatar
    Miranda Wilson

    I got an email with a link to finish activating my device, but nothing happened when I restarted my phone.  So then your web site gave me info on manually activating my device, but the number I was supposed to enter after my telephone number was too long for the phone.  So now my account shows that my phone is active, but I cannot use it.  I get the message that my account cannot be verified whenever I try to use my phone.  I sent an email earlier but have not heard anything.  My plan renews with Sprint tomorrow, so I need to cancel it today to avoid being charged another month.  What's going on?

  • Avatar
    Marty M

    Hi Miranda,  A response to your support request should be in your email shortly.

  • Avatar
    Ryan Bott

    I have an old, cheap Straight Talk phone that I would like to keep my existing number off of, (not the phone), when switching to Ting. Is that possible?

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