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Swapping a Number Between CDMA Devices

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Last updated by Christian Robinette

If you want to swap or move a number from one active CDMA device to another inactive CDMA device, there's an easy way to access that from your Device Settings. Just follow the steps below.

Remember, numbers can't be swapped between phones and data devices or hotspots. If you want to swap numbers between GSM devices, you can just swap SIM cards.

 

1. Sign in to your Ting account online using your Ting, Amazon or Persona login information.

 

2. Click Device settings.

 

3. Click on the device with the phone number that you want to move and then click the edit icon in the Device row.  This will only be present if there is an inactive device on the account to move the number to.  You can first add the device from Device settings by clicking "add a device" if needed.

 

4. Click Switch devices.

 

5. Select the inactive device that you want to move your number to and click Done.    

 

6. Follow the steps on this page to complete your activation and get your device working on the network. If the steps don't work, click on the red No luck button to see more troubleshooting steps. If it does work click on the green It worked button.

 

7. Your number is now swapped and you can start using your phone right away.

We'll also remind you of your billing cycle. Your billing cycle will be the same as it is for all your other devices and is set by the first device you activated.

Your old phone is now inactive with no number on it and you'll be able to find it in your Device settings with an Activate link next to it. You can reactivate that phone anytime you like.

Have more questions? Submit a request

Comments

  • Avatar
    Stuart Rothrock

    This is improperly titled. It is not swapping a number. It is moving a number to an inactive device. Ting needds to remane this one and create a new hellp case which describes "Swapping a number" properly.

  • Avatar
    Renny M

    Hi Stuart,

    What are you looking to do? We would be happy to point you in the direction of a help article that would benefit you or open a help request for you to sort everything out.

  • Avatar
    Stuart Rothrock

    Thanks for the quick reply Renny. I figured out that I needed to do. I was pointing out the title is not what is described within. I see I could have had benefit if I would have used spell checker on my previous message :) Too many things to do and too little time I guess.

     

    Thanks again.

  • Avatar
    DANIEL VILFROY

    Is there actually a way to swap numbers without deactivating the phone that gets the new number?

  • Avatar
    Marty M

    Hi Daniel.  Numbers can be swapped between phones, but you'll need our help to do it.  Open a support request with the details and one of our associates will help you out.

  • Avatar
    DANIEL VILFROY

    Thanks for the quick response, Martin.  I'm about to give it a try.

  • Avatar
    DAVID RUSSELL

    I just want to change my number. The one Ting assigned me is horrible!! How do i get another random number. I know i did this with both VZW and Sprint. And i really need to do this fast so i can hand out my new number, i coach my sons TBall team and need to send out a group txt letting them know due to rain we are canceling, but i dont want to do it until i have the number im going to stay with!

  • Avatar
    Renny M

    Hi David,

    I see that you have sent in a help request, I will be responding to it shortly. For anybody else viewing this thread, in order to get a different number assigned you will have to deactivate the number and go through the activation flow again to get a new random number. 

  • Avatar
    Howard Veal

    This process seemingly should be simple. I have had no success. It say the ESN is invalid and can't be found. I noticed from the previous responses that although it states we can move numbers between phones, it actually requires some help from Ting. What gives? Phone support has also been non-existent.

  • Avatar
    Renny M

    Hi Howard,

    It looks like you gave us a call and Felipe gave you a hand in completing the number swap with you. I'm happy everything was resolved!

  • Avatar
    David Mitchell

    The device you are moving the number TO needs to be deactivated first. This step is not spelled out but until you do it you can't move a new number to the device. It doesn't seem to be an option but a simple way to swap phone numbers for two devices would be handy as well.

  • Avatar
    Ting Help

    While what David said is technically the case, if you give us a call, we can do some behind-the-scenes work so you do not have to deactivate.

  • Avatar
    Mary Baires

    Mine doesn't give me that edit option next to device.

  • Avatar
    Caleb Godwin

    If I perform a swap, will I have to go through and set up my voicemail again, or will it transfer along with the number?

  • Avatar
    Rob Borucki

    Can I swap between a GSM and a CDMA device and back via the web console? Is there any additional complication? I am looking to switch from my current GSM to my old CDMA (formerly active on Ting) just for a weekend.

  • Avatar
    Caleb Godwin

    Rob,

    I'm not a Ting employee, but once you deactivate a GSM SIM card, it is permanently deactivated due to a restriction on the part of their GSM partner.

    An off-hand solution would be to temporarily activate your CDMA device with a new number and then forward incoming calls from your GSM phone to that CDMA number. But, you wouldn't be able to make calls with your usual number.

    A Ting employee might have better solutions to offer, but I hope this helps!

  • Avatar
    Rob Borucki

    Ah, Caleb, that is interesting about the SIM card deactivation. Your solution is fine except it will cost me an extra six bucks for the extra device.

  • Avatar
    Caleb Godwin

    Rob,

    I can't verify that this is the case with everyone, but I recently activated a device for only 3 days, and apparently the line fee was pro-rated, as that line was only charged $0.58 where my 24/7 lines were charged $6.

  • Avatar
    Matthew Weatherford

    Hello, the CDMA device I want to switch the number from does not have an "edit" icon next to "Device" in the device settings. Do I need to call in to transfer that number to a new device?

  • Avatar
    Jamie Duncan

    Hey Matthew,

    You will just need to go through the regular activation steps on your account. Select the "activate" button and enter your MEID.. you will be asked to enter in the ICCID number. The next screen will include a page that gives you a few options for phone numbers, one of them being "use an existing Ting number"

  • Avatar
    Liea Honan

    Can I switch an active CDMA number to a new GSM phone on the website, or do we need to call? I just put the SIM card into the new device.

  • Avatar
    Jamie Duncan

    Hey Liea!

    All you would need to do is activate that GSM sim card you have using the existing Ting phone number.

  • Avatar
    Frank Bumgarner

    Could I recommend that Ting put a notice on one of the pages letting the user know swapping a number will cost $6.00. I don't have a problem with it costing, but it would be I think good business to let a person know before they do it. I have needed to swap numbers with my kids' phones a couple times recently, and after the first time I learned about the cost. I looked for some kind of notification, but never saw any so the first time I did it I thought it was free. Again, I understand not everything can be free, just asking for a little more open disclosure.

  • Avatar
    Renny M

    Hey Frank,

    Thanks for the feedback, I'll be sure to pass it along. We believe in being as transparent as possible!

  • Avatar
    Rosemary Tutt

    I currently have a new phone (Moto 4G Play), which I configured with a phone number that was transferred from Verizon. I am about to receive a second new phone (Moto 5G Plus).

    I would like to move the phone number from the Moto 4G to the Moto 5G and then get a new phone number for the Moto 4G.

    I just want to confirm that the instructions listed on this page will allow me to make the initial transfer from the Moto 4G to the Moto 5G (prior to activation).

    And then I will need to re-activate the Moto 4G and request a new phone number.

    Sound right?

  • Avatar
    Jacob Franklin

    I am not able to see the edit button by Device. Every other option has a little pencil by it but Device does not.

  • Avatar
    Jeff Lucas

    The instructions on this page were helpful but are a bit out of date (as of Aug 2017). As JF says, above, there is no "edit pencil" next to Device.

    I broke a screen and was updating a CDMA phone to a different phone with a GSM sim. Needed a new sim because size for new phone was not a match (and old sim couldn't easily be changed to smaller size like the current X1 sim).

    Everything went smoothly just following the instructions on the activation page, which now say "...swap a Ting number you already have...".

    The activation steps for my new sim showed an option to choose an existing number. The dropdown included my phone number. There was a warning about inactivating the old phone and the new sim would get the new number. The page said it could take up to 24 hours but completed in about 30 minutes. I got an email when the new sim was ready.

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