Need some help activating your Nexus with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by transferring ("porting") your existing number to Ting, check out the official Ting activation guide

The steps in this guide are for the following models.

  • LG Google Nexus 5
  • LG Google Nexus 5X
  • Motorola Nexus 6 
  • Huawei Nexus 6P

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete the activation of your Nexus, or if you just need some tips, click the link below that applies to you.

Inserting your SIM card

Before you begin the activation process on your Nexus, you must insert the SIM card into the SIM card tray which, depending on which type of Nexus, is either on the left or right side or at the top of the phone. 

For illustration, here's how to insert the SIM for the Nexus 5.

Screen_Shot_2018-10-18_at_7.04.19_PM.png

Note: Your Nexus should be powered off before you insert or replace the SIM card.

Back to top

Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your phone and the activation should begin automatically. If not, please proceed to the steps below.

Carrier reset

  1. Open the dialer.
  2. Dial *#*#72786#*#*
  3. The phone will restart and begin configuring the network connections. 

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (preferred roaming list) and firmware—if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

 Profile update

  1. Tap the Application icon.
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks.
  5. Tap Carrier settings.
  6. Tap Update profile or Update device config.
  7. Once the update is complete, tap Ok.

PRL update

  1. Tap the Applications icon.
  2. Tap Settings.
  3. Tap More...
  4. Tap Mobile networks or Cellular networks.
  5. Tap Carrier settings.
  6. Tap Update PRL.
  7. Once the update is complete, tap Ok.

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working.

Back to top

Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

Activating your CDMA features 

Activating Visual Voicemail

Ting can support Visual Voicemail using the Visual Voicemail app on Sprint phones and many phones with Visual Voicemail built into the operating system. For Android phones that have Visual Voicemail built into the operating system, we can support the feature in most cases provided the phone can connect to cellular data.

There are 3rd party apps that provide the function, like YouMail for example, if your phone is not able to use Visual Voicemail with Ting.

  1. Run a Profile Update.
  2. Restart your phone.
  3. Select Voicemail icon.
  4. Tap the + sign or the microphone icon.
  5. Select Manual Entry and then Enter email address.
  6. Enter activate@vvm.sprint.com. (Note: that's v, v, m as in visual voicemail, NOT w, m)
  7. Press Stop when recorder starts and then select Send. 

Back to top

Completing Activation on the GSM Network 

Reset APN's to Default (Nexus 5 &6)

  1. Go to Apps.
  2. Tap Settings.
  3. Tap More.
  4. Tap Cellular networks.
  5. Tap Access Point Names.
  6. Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner).
  7. Tap Reset to default.

Reset APN's to Default (Nexus 5X &6P)

  1. Go to Applications.
  2. Tap Settings.
  3. Tap Network & Internet.
  4. Tap Cellular networks.
  5. Tap Advanced.
  6. Tap Access Point Names.
  7. Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner).
  8. Tap Reset to default.

 Ting data and Ting MMS APN settings (IPv4/IPv6)  - (Nexus 5 & 6)

  1. Add a new APN (look for Add or a + icon, usually in the top right corner).
  2. Enter the APN settings as follows:
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your Nexus has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon.
  4. Tap Save.
  5. Select Ting data as your APN.
  6. Restart your Nexus.

 Ting data APN settings (IPv4) - Nexus 5x and 6P

  1. Add a new APN (look for Add or a + icon, usually in the top right corner).
  2. Enter the APN settings:
    • Name: Ting data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your Nexus has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  3. Tap the Menu icon.
  4. Tap Save.
  5. Select Ting data as your APN.
  6. Restart your Nexus.

Ting MMS APN settings (IPv4) - Nexus 5x and 6P

  1. Add a new APN (look for Add or a + icon, usually in the top right corner).
  2. Enter the APN settings:
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  3. Tap the Menu icon.
  4. Tap Save
  5. Keep Ting data selected as your APN (your phone will use the MMS APN settings automatically as it needs to).
  6. Restart your Nexus.

Once your APN profiles are set, test your mobile data connection to ensure you are online.

Back to top

Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

Activating your GSM features 

Activating Wi-Fi Calling

Note: Some manufacturers state their devices have T-Mobile Wi-Fi Calling (for example, Nexus 5x, Nexus 6p), and most of these devices work on T-Mobile Wi-Fi Calling without any problems. However, they are not tested for compatibility, so we cannot guarantee their service. The steps shown here are for the Nexus 6. For Wi-Fi Calling setup on other Nexus phones, please check our guide on Wi-Fi Calling Setup on Android.

If you're unfamiliar with Wi-Fi Calling, please check our handy FAQ

To activate Wi-Fi Calling 

  1. Turn on Wi-Fi.
  2. From the Home screen, tap the Apps icon.
  3. Scroll and tap Settings.
  4. Tap More.
  5. Tap Wi-Fi Calling.
  6. Toggle the On/Off switch.

Activating Visual Voicemail

Ting can support Visual Voicemail using a carrier specific app from our GSM network provider and many phones with Visual Voicemail built into the operating system.

For Android phones that have Visual Voicemail built into the operating system or T-Mobile branded phones we can offer this service provided the phones can connect to cellular data. This includes some factory unlocked phones from the Nexus family and most new unlocked phones coming out are being equipped with this option.

Back to top

General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a back up of the device information and disable device protection before proceeding. If device protection is not disabled, the login credentials for the Google account currently associated with the Nexus will be needed to set it up after the reset.

Note: Before you reset your phone, please make sure you have power cycled your Nexus, as this can help solve a lot of common issues.

Factory reset from settings 

For most Nexus phones completing a factory reset through setting would mean following these steps, which may differ slightly 

  1. Tap Settings
  2. Tap Backup & Reset.
  3. Tap Factory Data Reset.
  4. Select Confirm.

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the Nexus. This type of reset is usually needed when the factory reset from settings does not work, and it should only be used as a last resort after all other troubleshooting steps have been exhausted

The steps may vary slightly again, but they are as follows

  1. Turn off the device.
  2. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  3. Press the Volume down button twice to highlight 'Recovery mode.'
  4. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  5. While holding down the Power button, press and release the Volume up button. The 'Android system recovery' menu will display. Release Power when it does.
  6. Use the volume buttons to scroll to 'Wipe data/factory reset,' then press the Power button to select it.
  7. Scroll down to "Yes - erase all user data," then press the Power button to select it.
  8. Once the reset is complete, press the Power button to select Reboot system now.

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

Back to top

Was this article helpful?
24 out of 25 found this helpful