Completing Activation for Your Nexus 5 or 6

Last updated by Isabel M

Before you begin these final activation steps for the Google Nexus 5 or 6, you must already have done these steps.

If you're ready to complete your activation, click the link that applies to you below:

Completing Activation on the CDMA Network

 

1. Carrier Wipe

  1. Open the dialer
  2. Dial *#*#72786#*#*
  3. Phone will restart and will indicate that it's Activating - this may take up to 5 minutes

 

2. Profile Update

Please note - profile updates will reset Preferred Network Type to Global rather than LTE or 3G. If you have already set these, you will need to reset them.

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update profile or Update device config
  7. Once the update is complete, tap OK

 

3. PRL Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option "Can receive picture and video messages."

Troubleshooting Activation

If you're having trouble getting activated:

  1. Tap the phone app and then the dialpad icon
  2. Dial *#*#3282#*#* (*#*#DATA#*#*)
  3. Touch "More"
  4. Touch "eHRPD"
  5. Turn eHRPD off
  6. Restart phone
  7. Confirm data is enabled in the phone's settings and then check if it's working
  8. If data is working turn eHRPD back on

If this doesn't work try going through steps 1 - 7 above, and then do the following:

  1. Enable LTE (LTE/CDMA) on the phone in the preferred network type
  2. Run a carrier reset (see above)
  3. Re-enable eHRPD

If you're still unable to activate, try running a factory reset on the phone:

  1. Tap the Settings app
  2. Tap "Backup & reset"
  3. Enable "Back up my data" and "Automatic Restore if applicable"
  4. Tap "Factory data reset"
  5. Tap "Reset phone"
  6. Tap "Erase everything"

If you have tried all of the steps above and you're still unable to activate your device, please get in touch with us so we can help you out.

 

A Note About LTE Data

The Nexus 5 and 6 are tri-band LTE devices, but not all LTE markets have been upgraded to support tri-band devices yet. In those areas only 3G data will be available for tri-band devices.

For more information click here.



Completing Activation on the GSM Network

 

If you are not able to find the APN settings on your Nexus device:

  1. Dial * # * # 4636 # * # *
  2. Tap Phone Information
  3. Scroll to Set preferred network type
  4. Tap the arrow icon to the right to open the network type menu
  5. Select LTE/GSM auto (PRL)
  6. Tap the back key until you get back to the home screen

Now the APN option should be visible in the Mobile Networks menu.

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile networks
  5. Access Point Names
  6. Tap the Menu key/icon
  7. Tap Reset to default

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular Networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Select New APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv6
  11. For APN roaming protocol, enter IPv6
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Cellular Networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Select New APN
  7. Enter APN settings
  8. If it's not set, enter 310 for MCC
  9. If it's not set, enter 260 for MNC
  10. For APN protocol, enter IPv4
  11. For APN roaming protocol, enter IPv4
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN -  your phone will use the MMS APN settings automatically as it needs to.
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to send and receive picture, video and group messages.

 

Have more questions? Submit a request

Comments

  • Avatar
    Troy Frericks

    I now have TING.COM service on my Google Nexus 5. Here's my experience...

    Details... Followed ting's instructions to activate on the web site by obtaining the IMEI and using a converter to converting EMID, and it and the UICC/SIM ID with ting. Verified that according to ting's system/web site, my device, on their system, is configured properly.

    Now, to configure the Nexus... Had problems with other instructions (from postings), could not get get voice service (I consider that a baseline service). I even manually configuring MDN & MSIN. Still no voice service.

    May have been because I had wifi on, and mobile data (settings/Data usage/Mobile data) off... I turned WIFI OFF, and MOBILE DATA ON per ting help desk suggestion, then turned the Nexus off... Inserted Sprint "SIM", powered on & followed the instructions above with the below caveats.

    The Carrier wipe displayed a 'SCRTN' screen in the background and then rebooted the phone. When the phone rebooted, I did not see anything significant (ie, did not see anything related to "phone will restart and should initiate Hands Free Activation"), and still no signal. Note, my MDN/MSIN were set manually by procedures from ting's help desk as prior troubleshooting attempts.

    Update profile... I could not follow these instructions as "mobile networks" was not in the menu. I to go to settings/wireless&networks/more... to find "Mobile networks". I could not find "Carrier settings", or "Update profile" anywhere, but did find "System updates" in the "About phone" area, but that was to update Android, and I'm up to date based on the info on that screen. I had similar problems with "PRL Update"

    Skipped "Picture Messaging Settings", went to trouble shooting...

    Troubleshooting Activation, skipped steps 3 & 4 as they were not queried. Step 7, interpreted as "Touch Disable". Exited the setup screens & noticed I had voice signal. Test call yielded message "Sorry, you device is not yet activated". It rebooted and said "Activating... The phone is activating your mobile data service. This can take up to 5 minutes [skip]". It took about 3 minutes for the screen to disappear, and another 2 minutes for the 3g icon to appear. All is now working (picture messaging not tested as I have no desire for this feature).

    The disabling of eHRPD seemed to make the difference. 

    Note, some additional menu items now appear. I went back and picked up the PRL update.

    Troy.

    #

  • Avatar
    Todd Harris

    I had similar issues to Troy above. My menus do not have any "Update Profile" Option until later....I was activated on Tmobile before making the swtich. In my Mobile networks menu, I could only choose between Tmobile or AT&T. I swtiched the network type from LTE to 3G and it seemed to find the Sprint tower and the activation went through. After activation and a reset, my Mobile menu seems to match the inital thread and eHRPD had been re-enabled.

  • Avatar
    Eric Montoy

    My device still won't activate. I was told that there are a number of towers down in my area and that is why I keep getting the "Network error" or "Authentication Error" after the hands free activation. Updating PRL and Profile give me the same error. The rest of my family is on Sprint in my area and they all have LTE and and a fully functional cellular network. I have contacted Sprint and they tell me all towers are operating just fine. What gives? I have even driven to the far reaches trying to track down a tower that would work, but to no avail. Help please! Am I simply out of luck? If I can't get this resolved soon Im gonna have to go with another carrier unfortunately.

     

    I have not heard back from Ting today and I am waiting patiently. As of yesterday support has been great but today It has seem to fallen off. Frustration is setting in.

  • Avatar
    Eric Montoy

    I am in the middle of six sprint towers... and all are down? I have even driven to the one on the far right of the map by abilene and tried activating with no luck. How does every other sprint customer that I have talked to have full service yet the towers are down? 

  • Avatar
    Isabel M

    Hi Eric,

    It sounds like we need to do some specific troubleshooting with you. I see you've opened a ticket and it's being looked at now by one of our team. Someone will reach out to you directly in your ticket so keep an eye out for our e-mail.

  • Avatar
    Zeab Ahmad

    I'm having the same problem. I did the carrier settings wipe and Factory data reset and still no activation.

  • Avatar
    Paraic O

    Hi Zeab,

    I've just replied to your open request.

  • Avatar
    Christopher Nicholl

    I had a lot of trouble activating mine. I came from T-Mobile prepaid, using the $30, 100 minutes plan. My Nexus 5 is also unlocked, rooted, but on stock recovery.

    Entering my information and MEID, UICC and such went smoothly, and I received an activation email about 2 hours later. However, my phone never received any kind of activation. I tried some of the trouble shooting steps, including a factory reset, which did not work. The next day I tried working on it again, and I realized I used my IMEI in place of my hex MEID, which also converted the wrong ESN. I called Ting, and Keith was very helpful. Unfortunately, I still could not get activated, which was most likely due to my phone being rooted. I was going to do a total factory reset through the recovery, but I think my recovery was deleted when I did a software factory reset earlier. (any help here would be great)

    I ran short on time and decided to try to fix it after school. At school  I didn't do any carrier wipes or profile updates, and no activation prompts appeared (unless it did when the screen was off?) On my way home, I received a text message, and I was able to text back. I texted a few more people who could also text me back. I also tried calling and receiving calls, which  both seem to work fine. On my Ting dashboard, it shows 1 text message, but no minutes used. I'm assuming this takes a while to update?

    Text and voice seem to work, and I'm currently trying to get data activated. I will update my post if it works. I hope this helps anyone having similar issues.

  • Avatar
    Christopher Nicholl

    Turning wi-fi off, mobile data on, and selecting 3G in network mode, I was able to complete a profile update. When I tried to update my PRL it gave me "network error" a few times, but I was finally able to update the PRL and I restarted my phone. It took about a minute after rebooting for my data to work. So far, everything seems to work great!

  • Avatar
    Joseph Gullo

    So...I may have screwed up by putting AOKP on it before ever activating it...

    None of the dialer codes work for me, not for the carrier wipe or for DATA.  When it wakes up from a reboot it gives me the "trying to activate" message, which never goes away, even with wifi off, and mobile on 3G (I have no LTE in my area).

    Thoughts?

  • Avatar
    Joseph Gullo

    Can't edit my previous post, so sorry for the spam...

    I have an app from the F-Droid store called "Secret Codes" which crawls the phone for *#*# codes.  I have like 12 on this device (and had like 50 on my toroplus) and Data and 72786 aren't there.  One that IS there is "Phone Info" which is *#*#4636#*#* which brings up a testing menu with a "Phone Information" dialog.  Phone number is "0000003686" and network is Sprint.  I have signal, I'm not in roaming, network type is eHRPD (which I cant disable since I have no DATA menu that I've found).  Set preferred network type is "CDMA auto (PRL)" There's other buttons in there that don't look like they're helpful.

  • Avatar
    Paraic O

    Hey Joseph,

    I'm going to be sending you an email via our support system. Keep your eyes peeled!

  • Avatar
    Joseph Gullo

    Ok very cool...I am re-flashing it to stock after doing a nand backup and a titanium backup, so I'll see if that fixes it and update you in the meantime.

  • Avatar
    Peter Osterhaven

     From the page regarding Nexus 5 activation "Before You Activate your Nexus 5":

    "If you've already powered up your phone without installing the SIM card, running a carrier reset after you've installed it should solve the issue."

    Does "carrier reset" mean ONLY step "1. Carrier Wipe" is typically necessary or is it imperative to do the Profile Update and PRL Update also (steps 2 & 3)?

  • Avatar
    Joseph Gullo

    By the way, factory reset and re-loading the stock rom did it.  Basically this:

    http://www.androidbeat.com/2013/11/flash-factory-image-nexus-device/

  • Avatar
    Paraic O

    That's really awesome. Thanks for letting us know!

  • Avatar
    Paraic O

    @Peter

    That's exactly right. Carrier Wipe is the same as the Carrier Reset

  • Avatar
    Ian LaBennett

    Hey Eric, I was getting the same Network Error and Authentication error last night.  It was driving me CRAZY.  I had tried everything mentioned in the forums.  I ended up calling in to Ting (on another phone) and talked to Yassmen.  She walked me through trying a lot of different things and we finally figured it out!  Turns out the MEID number I copied down was ONE DIGIT OFF from the correct number.  I had changed a number in the middle from a 4 to a 3.  That small error kept my activation from going through.  So it sounds like a no-brainer, but I would say go back and check all the numbers that you typed, and make sure you are getting the right MEID, converting it over to decimal, typing your ICC ID, etc all correctly.  You can go to your ting dashboard and see what the MEID number is listed in your account and compare that to the number on the Nexus box.  Good luck and hang in there!

  • Avatar
    Bradley Bomer

    Is anyone else having issues with carrier voicemail notifications?  I never get a notification that I have voicemail (seems to be a common issue across multiple carriers).  I can call VM and get messages, so everything seems to work fine except that my phone never tells me I have a message.  I have temporarily forwarded VM to my GV account, but I'd really just prefer to use the carrier VM service.

  • Avatar
    David Lipowicz

    If you're having the Network Error/Authentication issue, let me echo Ian's comment above and urge you to double-check the MEID number and ICCID you provided to Ting to register your device.  I spent some time with Ting customer service working through various fixes/troubleshooting steps, but nothing worked.  

    The Ting rep then double-checked the MEID, and I mistakenly reversed two of the digits in the MEID when typing it in.  Problem solved!

  • Avatar
    Paraic O

    Hey Bradley,

    I have heard that the 4.4 Android update has helped to alleviate this issue. I'd have a look at our main Nexus 5 thread for more information.

  • Avatar
    Daniel Burch

    Worked wonderfully! Thanks guys! I love this phone!

  • Avatar
    Christopher Galloway

    When I enter the number for the carrier wipe, as soon as I enter the last * the phone clears before I can tell it to dial.

  • Avatar
    Paraic O

    Hi Christopher,

    You don't need to hit dial after you enter that last * - it's a code that tells the phone to reset it's carrier settings. If you're having trouble in activating, though, I'd recommend reaching out to customer service. They'll have you up and running in no time.

  • Avatar
    Tim Hale

    Just BYOD'd a new Nexus 5 that I purchased from the Google play store.  Followed the instructions and everything worked perfectly on the first try!   I transferred my phone # from an old phone that was already on Ting.

  • Avatar
    Alexander Turner

    No hiccups here, nice clear instructions, everything worked as described. Good work guys! 

  • Avatar
    Trent Comer

    wonderful instructions. Took 10 minutes. Everything worked GREAT!!!!

  • Avatar
    Aziz Chughtai

    Quick question for anyone that might know. Managed to beg myself a SIM card from a Sprint store for my Googleplay Nexus 5, but the model number is SIMGLT207R not the more mentioned SIMGLW206R. Multiple places have mentioned the later card or newer; I have no way to tell if the card I was given is newer or not. I'd love to try activation, but I can wait for a more official Ting card if need be. For what it's worth, the tech at the Sprint store said this should work just fine. Ideas? Thanks!

  • Avatar
    Renny M

    Hi Aziz,

    We can't guarantee that a card from a Sprint store will work to activate and use a Nexus 5 with us. Give it a try and drop us a line if you need any help along the way.

     

  • Avatar
    Mathew Hennessy

    The carrier wipe I needed to do since I was using my N5 on wifi before my SIM showed up.  The carrier wipe, selecting LTE and updating PRL seemed to have done the trick for me.  BTW, carrier wipe was not destructive to any of the apps or data I already had on the phone.