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Completing Your iPad Activation

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Last updated by Isabel M

The following final activation steps are intended for any iPad.

Click the link below that applies to you:

Completing Activation on the CDMA Network

The following final activation steps are intended for CDMA iPads running any iOS.

After the phone has been added to your account:

  1. Make sure your SIM card is installed
  2. Connect to Wi-Fi
  3. Restart your iPad
  4. Your iPad will launch into Hands Free Activation within 2-3 minutes
  5. Once this process is complete, your iPad activation is complete

If your iPad does not start working immediately, follow the steps below.

1. Check the MEID number and confirm that it's the same as the one listed in your Ting account. To find the MEID on your phone:

  • Tap the Settings app
  • Tap General
  • Tap About
  • Look for the MEID - do not confuse this with the IMEI  
  • Look for ICCID and make sure it's correct

NOTE: Your MEID will be listed in the hexadecimal form on your phone; compare it to the ESN/MEID HEX in your Ting account on your Device Settings page underneath the picture of the phone.

If your iPad does not start working immediately, follow the steps below.

 

2. Make sure you're not in a roaming area.

3. Make sure that data is enabled on your Ting account.

4. Make sure that data is enabled on your iPad. To confirm this:

  • Tap the Settings app
  • Tap Cellular (on iOS 6, tap General, then Cellular)
  • Make sure the ON/OFF button for Cellular Data is in the ON position

 

 

5. Try running a network reset:

  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Reset Network Settings

6.  Try running a profile update:

  • Connect to a Wi-Fi network
  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Subscriber Services
  • Tap Reprovision Account
  • Starting Service Update message will appear - tap OK
  • If update is successful Service Update Complete message will appear after about a minute - tap OK

**If update is not successful Service Update Fails message will appear, make sure you are connected to a Wi-Fi network and try again; if this happens again try running a factory reset.

**If the update is successful but you can't get a data connection, try running a factory reset.

7. Wait 3-6 hours. Some users have found that waiting 3-6 hours after attempting activation gives the device sufficient time to connect to the network and it activates on its own during this time. If your profile update was successful but you still aren't able to activate, it may help to wait a few hours prior to trying a factory reset.

Factory Reset

If you've tried all of the steps above and your iPad is still not activating, you'll need to run a factory reset.

Factory Reset

  1. Back up your iPad
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Erase All Content and Settings
  6. Erase iPad
  7. Erase iPad
  8. Enter your Apple ID password if prompted

The iPad will reboot and you will be prompted to go through the setup process again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.

If you have tried all the options and are still having problems, get in touch with us so we can help you out.



Completing Activation on the GSM Network

If you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the Carrier settings. If your iPad doesn't prompt you to accept the update do the following steps..

  • Open Settings
  • Open General
  • Open About
  • Make sure you are on iOS 10 or later
  • If you are not on iOS 10, try to run an update
  • If you are running a version of iOS 9, please follow the steps below.

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Network. (If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.)
  4. Scroll down to Reset Settings and tap

 

2. Add Ting Data & MMS APN Settings

These directions were designed for devices running iOS 8 or later but give them a try on older versions; the settings might be in slightly different locations but they should work otherwise.

  1. Go to Settings.
  2. Tap Cellular.
  3. Make sure that:
    • Wi-Fi: Off
    • 3G Data:  On
  4. Tap Cellular Data Network. If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  5. Under CELLULAR DATA:
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
  6. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  7. Under PERSONAL HOTSPOT:
    • Tap the APN field
    • Enter wholesale
  8. Press the Home button to save the APN and exit to the main screen.
  9. Restart the phone.
  10. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

 

If you are still having problems, get in touch with us here so we can help you out.

Have more questions? Submit a request

Comments

  • Avatar
    Craig Volpe

    The MMS field isn't showing up for me on my Verizon iPad Mini 2 with my new Ting GSM SIM card

  • Avatar
    Bruce Osborne

    Craig,

    Chat, email, or call Ting support for further troubleshooting help. They have been very busy lately, so response may be slower than normal, but they are very helpful.

  • Avatar
    Craig Volpe

    I just spoke to a Ting agent and I was told that the MMS field wasn't appearing because iPads do not support SMS or MMS. What I'm confused by is this help page is specifically about setting up iPads and the screenshot shot the MMS Field. Was it just copied and pasted from setup instructions for an iphone? Please explain or update this page so it is more accurate.

  • Avatar
    Bruce Osborne

    Ipads cannot do SMS because that requires a cellular radio that can handle voice. SMS is transmitted between voice calls.

    Apple devices generally use Apple's own iMessage for messages. Although similar to MMS & SMS, it is not compatible. on iPhones ,iMessage sometimes uses SMS when it cannot use the iMessage protocol.

    It is possible that on Cellular iPads, that iMessage may downgrade to MMS because both use data. I am not sure of that since I do not use iMessage on my ipad.

  • Avatar
    Craig Volpe

    Right. What I'm trying to point out is that since this page is specifically about activating iPads, it shouldn't instruct you to do something that isn't applicable to iPads (enter information into the MMS Field, which I was told by a Ting agent isn't on my iPad because it's not supported on iPads).

    If the Ting agent I spoke to was wrong, and some iPads do support MMS but others don't, this page should be updated to explain that, so as not to waste people's time like I did trying to figure out why these instructions weren't working for me.

  • Avatar
    Bruce Osborne

    I understand now. It sound like Isabel or another Ting staff member needs to update this.

    All users like us can do is discuss & test, bt I have a Wi-Fi only iPad. I will see if somebody else from the Ting Army can test & verify. It is also possible that things are different depending on model.

  • Avatar
    David Steele

    This is not even close to the experience I'm seeing with my Air 2. There is no opportunity to add "wholesale" anywhere. There is a T-Mobile "existing account" option, but I sense a chicken or egg situation coming up. I was hoping to avoid a support call.

  • Avatar
    Bruce Osborne

    I have asked for somebody in the Ting Army who has a GSM iPad to test. They are usually pretty good at determining what exactly needs to be done.

  • Avatar
    David Steele

    Please disregard my previous comment. i was dry-running before inserting the Ting SIM, and didn't realize there was an Apple SIM in there, and that it affected configuration behavior. Once I inserted the Ting SIM, everything went smoothly, and according to the instructions here.;

  • Avatar
    Shawn Richards

    "Tap Cellular Data Network. If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier."

    If you don't have Cellular Data Network, you may have APN Settings instead, which will work just as well.

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