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Activating your Windows phone

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Last updated by Isabel M

The following steps are intended for the majority of Windows devices.

Click on the link below that applies to you:

Completing Activation on the CDMA Network

The directions below will work for most CDMA Windows devices running OS8.

For steps on activating the HTC Arrive, click here.

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe and Profile update are required. Please follow the steps below.

 

1. Carrier Wipe

  1. Open the dialer
  2. Dial # # 72786 #
  3. In the Service Tools menu, tap SCRTN
  4. Tap OK and the phone will reboot and go through Hands Free Activation

2. Profile Update

  1. From the home screen swipe left to access apps and Settings
  2. Scroll to and select Settings
  3. Tap Network profile update
  4. Tap Update profile
  5. When update is complete tap Done

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch.

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HTC 8XT & Samsung Ativ S Neo and Windows OS 8.1 Update

Sprint®*-branded versions of the following devices will not get the update to Windows OS 8.1:

  • HTC 8XT
  • Samsung Ativ S Neo

These devices are not likely to receive future OS updates.





Completing Activation on the GSM Network

 

Add Ting Data & MMS APN Settings - Method 1

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Cellular + SIM
  3. SIM settings
  4. If there is more than one APN profile on your device, choose the first one.
  5. Tap Add internet APN
  6. Enter APN settings:
    • APN: wholesale
    • IP type:  IPv4v6
  7. Tap the save icon
  8. Tap add MMS APN
  9. Enter APN settings:
  10. Tap the save icon
  11. Restart your device and wait for it to find the Ting network--this may take about a minute or so.
  12. Then confirm that you're able to access data.

If you experience issues with data try resetting the IP type to IPv6 only.

If you experience issues with MMS messaging, try resetting IP type to IPv4 only.

 

Add Ting Data & MMS APN Settings - Method 2

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Access point
  3. Tap add
  4. Enter APN settings:
    • APN: wholesale
    • IP type:  IPv4v6
  5. Tap the save icon
  6. Tap add MMS APN
  7. Enter APN settings:
  8. Tap the check mark icon
  9. Select the APN that you've just added
  10. Restart the device and wait for it to find the Ting network--this may take a minute or so
  11. Confirm that you're able to access data.

If you experience issues with data try resetting the IP type to IPv6 only.

If you experience issues with MMS messaging, try resetting IP type to IPv4 only.

 If you are still having problems, get in touch.

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