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Completing Activation for Your Kyocera Device

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Last updated by Isabel M

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Completing Activation on the CDMA Network

The following steps are intending for the majority of CDMA Kyocera devices running Android software.

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below.

For some of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online.

 

1. Carrier Wipe

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial # # 72786 #
  4. Enter your device <MSL> if prompted
  5. Touch "OK", phone will restart

**Note: this does not work for the Kyocera Rise.

2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the Application icon
  3. Touch Settings
  4. System update
  5. Update profile
  6. Tap OK when complete

3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the Application icon
  3. Touch Settings
  4. System update
  5. Update profile
  6. Tap OK when complete

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

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If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch.



Completing Activation on the GSM Network

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Tap Reset to default

 

2. Add Ting Data to APN Settings

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Select New APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  8. If it's not set, enter 310 for MCC.
  9. If it's not set, enter 260 for MNC.
  10. For APN protocol, enter IPv6
  11. For APN roaming protocol, enter IPv6
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

 

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Mobile networks
  4. Access Point Names
  5. Tap the Menu key/icon
  6. Select New APN
  7. Enter APN settings
  8. If it's not set, enter 310 for MCC.
  9. If it's not set, enter 260 for MNC.
  10. For APN protocol, enter IPv4
  11. For APN roaming protocol, enter IPv4
  12. Tap the Menu key/icon
  13. Tap Save
  14. Select Ting Data as your APN - your phone will use the MMS APN settings automatically as it needs to
  15. Restart your device and wait for it to find the Ting network--this may take a minute or so
  16. Confirm that you're able to send and receive picture, video and group messages

 

If you have tried all the options and are still having problems, get in touch.

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Comments

  • Avatar
    Nolan Clark

    For the Kyocera Rise, all you have to do to clear the network settings is go to the dialer and enter ##25327#.  The access code is (removed).

  • Avatar
    Ting Help

    Hey there Nolan!  Thanks for that.  Everyone has a different access code; it's available in your online account in Device Settings, labeled MSL.

  • Avatar
    Nolan Clark

    The access code (in this case) is different from the MSL. For the carrier wipe and debug menus the code is always 777468 (SPRINT).

  • Avatar
    Ting Help

    Got it!  My mistake and apologies!  Thanks Nolan.

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