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Troubleshooting GSM Android Activation

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Last updated by Isabel M

The wide variety of Android devices out there can make it tricky to get your GSM device up and running on Ting. Here are some tips that should help.

 

Tip 1:  Ignore the "foreign SIM card" warning

If you have a Verizon device and you see a "foreign SIM" warning, but your phone is functioning normally on the Ting network, you can ignore this warning. This is normal on many devices coming from Verizon.

If you're dead set on getting rid of the error, there are hacks out there but since your phone will work just fine with this warning, we don't recommend the hack unless you feel very confident about doing it. As usual, Ting reps can't help you hack your phone.

If you're getting an error indicating that there is a "network lock" on your phone or that the phone is "not allowed for this network," then your device likely still needs to be unlocked (see Tip 2).

 

Tip 2:  Make sure your device is unlocked

AT&T devices need to be unlocked before they will work on Ting. To start the process of unlocking your device, click here.

Sprint®*-branded devices that can work on the GSM network will also need to be unlocked. Devices that can are eligible for Domestic SIM Unlock by Sprint are:

  • iPhone 5s
  • iPhone 5c
  • iPhone 6
  • iPhone 6 Plus

You'll need to get in touch with Sprint to have the device unlocked.

A Note about MSL Unlock: Sprint devices that are eligible for MSL unlock will have much lower levels of compatibility with our GSM network and require a hack that Ting reps can't help you with. If you have a device that can only be MSL unlocked, we recommend you use it on our CDMA network or find a different device to use on our GSM network.

 

Tip 3:  Make sure your SIM card is installed correctly

On most phones the SIM card can only be installed one way but on a small number of devices, including the OnePlus One, the SIM card can be installed incorrectly.

If your device's SIM card be installed in more than one way, try flipping it.

On the OnePlus One specifically, when installed correctly, the SIM card will be facing toward the back of the phone.  

 

Tip 4:  Find your APN settings

APN settings are in a variety of menu locations. Below are the examples we've seen so far and as we see more, we'll add more here.

  • Settings > More networks > Mobile networks > Access Point Names
  • Settings > More > Mobile networks > Access Point Names
  • Settings > Wireless & networks > Mobile networks > Access Point Names
  • Settings > Wireless Controls > Mobile networks > Access Point Names
  • Settings > Wireless manager > Mobile networks > Access Point Names
  • Settings > Phone information > Mobile networks > Access Point Names
  • Settings > Connections tab > More networks > Mobile networks > Access Point Names
  • Settings > Mobile Data > GSM/UMTS Options > Access point names

If you have a Nexus 5 or 6 and the APN settings are not in the Mobile Networks menu:

  1. Dial * # * # 4636 # * # *
  2. Tap Phone Information
  3. Scroll to Set preferred network type
  4. Tap the arrow icon to the right to open the network type menu
  5. Select LTE/GSM auto (PRL)
  6. Tap the back key until you get back to the home screen

Now the APN option should be visible in the Mobile Networks menu. 

 

Tip 5:  Set only the APN name to start

If you're unable to save the APN settings when you enter all the information, try setting only the APN name to begin. To do this, follow the directions below to set first the data APN and the mms APN.

1. Data APN Settings

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile or Cellular networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
  7. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
  8. Tap Save
  9. Tap the Ting Data APN to edit
  10. Enter the following APN Settings
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  11. If it's not set, enter 310 for MCC.
  12. If it's not set, enter 260 for MNC.
  13. For APN protocol, enter IPv6
  14. For APN roaming protocol, enter IPv6
  15. Tap the Menu key/icon
  16. Tap Save
  17. Select Ting Data as your APN
  18. Restart your device and wait for it to find the Ting network--this may take a minute or so
  19. Confirm that you're able to access data

 

2. MMS APN Settings

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile or Cellular networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
  7. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
  8. Tap Save
  9. Tap Ting MMS to edit
  10. Enter the following APN settings
  11. If it's not set, enter 310 for MCC.
  12. If it's not set, enter 260 for MNC.
  13. For APN protocol, enter IPv4
  14. For APN roaming protocol, enter IPv4
  15. Tap the Menu key/icon
  16. Tap Save
  17. Select Ting Data as your APN - your phone will use the MMS APN settings automatically as it needs to.
  18. Restart your device and wait for it to find the Ting network--this may take a minute or so
  19. Confirm that you're able to send and receive picture, video and group messages.

 

When viewing the APN settings you may not see all of the items that you've set but if data, mms and tethering are all working then the settings are holding.

 

Tip 6:  Set only one APN profile

If you've set up two separate APN profiles as per our activation directions, one for data and one for mms, reset your APN to defaults and then try setting just one profile. To do this follow the directions below.

1. Reset to Defaults

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
  7. Tap Reset to default    

 

2. Set one APN profile using IPv6

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile or Cellular networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
    • Enter APN settings
    • Name: Ting
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
    • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv6
  10. For APN roaming protocol, enter IPv6
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to:
    • access data (3G and LTE if applicable)
    • send/receive picture, video and group messages
    • use tethering

 

3. If everything is working correctly, you can stop here. If you're still having trouble with data, mms or tethering, repeat step 1 (resetting to defaults) and then go to step 4 below.

 

4. Set one APN profile using IPv4

  1. Go to Settings
  2. Tap the Connections tab if your device has a tab view; if not go to step 3
  3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  4. Mobile or Cellular networks
  5. Access Point Names
  6. Tap the Menu + icon to add a new APN
    • Enter APN settings
    • Name: Ting
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
    • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv4
  10. For APN roaming protocol, enter IPv4
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to:
    • access data (3G and LTE if applicable)
    • send/receive picture, video and group messages
    • use tethering

 

Tip 7:  Get in touch

If you're still having trouble, please get in touch. We'll do our best to get your device up and running or at least figure out what's getting in the way.

 

A Note About AT&T Devices and MMS Messaging

Some AT&T devices (e.g. the HTC One M7) will not support mms or tethering because of the AT&T software even when all the APN settings are correct. If you've gone through all the troubleshooting steps above and you still can't get picture, video or group messaging to work, you may have a device with this problem.

There are hacks that will allow you to get around this and a quick Google search should help you find this information. As usual, Ting reps can't help you hack your phone.

 

 

 

*Sprint is a trademark of Sprint

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Comments

  • Avatar
    Adam Mills

    I fixed my data/mms issue by setting APN Type for the Ting Data APN to the default: "default,hipri" rather than the long string of characters. Works flawlessly now. Hope this helps someone else solve this issue, I had to discover this myself as the ting help desk had no solutions for me.

  • Avatar
    Brian McLellan

    Hi Adam, thanks for letting us know about this! If this fix works for anyone else, please let us know!

  • Avatar
    Robert Allen

    Changing to "default,hipri" like Adam Mills did fixed my issue with not being able to receive texts with videos and pics. I am using a BYOD Samsung Galaxy S4 from AT&T.

  • Avatar
    Anthony Belhumer

    Deleted, Accidentally posted twice sorry.

    Edited by Anthony Belhumer
  • Avatar
    Anthony Belhumer

    I was having trouble send pictures (mms) on my Moto g5 plus and made the change Adam suggested. This fixed the issue. Thanks Adam! It also fixed an issue with WIFI calling and texting. Prior to making this change I would get a message to connect to wifi or turn on data even though I was connected to wifi.

  • Avatar
    Andrew Molenaar

    Adams suggestion FIXED my issues as well(changing Ting DATA's APN Type to "default, hirpi") now MMS (picture/video/group) messages work fine.

    So after the change I have two APN's: Ting DATA, APN Type=default,hirpi and Ting MMS, APN Type=mms

    I'm using a Huawei H1611, was originally a AT&T Go-Phone but I've since installed several custom ROM's(different packages of Android, based on different phone mfg/models) on it.

    This change fixes data/mms on just about all of them, so you might want to append it to the guide above.
    Thanks Adam

  • Avatar
    Mitch Surprenant

    Thanks for the feedback, Andrew. I'll pass it along to the people who create the articles.

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