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Activating your OnePlus (GSM)

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Last updated by Kristian Thornhill

Need some help activating your OnePlus with Ting Mobile on our GSM network? You're in the right place! This guide has all the activation steps you'll need and some great troubleshooting tips to help you out. 

If you haven't activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide. 

The steps in this guide are for the following models:

  • OnePlus One
  • OnePlus 2
  • OnePlus X
  • OnePlus 3
  • OnePlus 3T
  • OnePlus 5
  • OnePlus 5T
  • OnePlus 6

Don't see your model listed? Check out the official Ting device guide to find your steps.

When you're ready to complete the activation of your OnePlus, or if you need some tips, click the link below that applies to you.

 

Inserting your SIM card

Before you begin the activation process on your OnePlus, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your OnePlus should be powered off before you insert or replace the SIM card

Popping out the SIM card can be tricky, so be sure to use the SIM card eject tool that comes with your OnePlus. Then simply follow these steps;

  1. First, locate the SIM card tray on the side of the handset.
  2. Insert the removal tool’s into the microSD card tray’s ejector hole and press down firmly, causing the tray to pop out, and then pull it out entirely.
  3. Fit your SIM card into the slot. Make sure that it lines correctly and that the metallic side faces towards the back of the handset.
  4. Slide the tray back the OnePlus, ensuring that the printed side of each card is facing upwards.

As an example, here's the process inserting a SIM into a OnePlus 6

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Completing activation on the GSM network

Reset APN settings to default

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (located near + or Add icon)
  6. Tap Reset to default 

 

Ting data and Ting MMS APN settings (IPv4/IPv6)

  1. Go to Settings.
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • For example: if your screen has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • If there is a free form field, enter the above exactly as written without spaces
    • If your screen has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your OnePlus and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

Ting data APN settings (IPv6)

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • For example: if your screen has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • If there is a free form field, enter the above exactly as written without spaces
    • If your screen has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your OnePlus and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data

 

Ting MMS APN settings (IPv4)

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • If there is a free form field, enter the APN type exactly as written above
    • If your screen has a series of check boxes rather than a free form field, check mms only
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your OnePlus and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to send/receive picture, video and group messages

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Troubleshooting GSM network issues 

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

 If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the [Google, etc] account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed.

It is highly recommended that you complete a back up of your OnePlus information and disable device protection before proceeding. If device protection is not disabled, the login credentials for the [Google, etc] account currently associated with the device will be needed to set up the OnePlus after the reset.

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues.

Factory reset from settings 

  1. Go to Settings
  2. Choose Backup and Reset
  3. Choose Reset
  4. Your OnePlus will start and reboot automatically after wiping off all data.

Hardware factory reset

Note: A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the factory reset from settings does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted

  1. Turn off the OnePlus
  2. Press and hold the Volume Down + Power button simultaneously for about 10 seconds.
  3. Release the Power key when the phone vibrates and keep holding the Volume Down until the Recovery Mode appears
  4. Use the Volume Down to navigate
  5. Choose wipe data/factory reset, and use the Power button to confirm.
  6. Choose Yes--delete all user data by using the Volume Down button to scroll and Power key to select.
  7. The OnePlus should begin the hard reset operation

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

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