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Completing Activation for your OnePlus One (GSM Only)

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Last updated by Jeannette Waud

Follow these directions to complete activation for the for the OnePlus One. These directions are designed for OnePlus devices running Android Lollipop (5.1.1) and CyanogenMod 12.1. These manual steps are for setting up data, MMS (picture/video/group messaging), and the personal hotspot (tethering). 

Note: The OnePlus One SIM card tray can be installed incorrectly. When installed correctly, the SIM card tray (or the gold part of the SIM card) will be facing toward the back of the phone.

Once the Ting GSM X1 SIM card is inserted correctly, please move onto the manual steps below.  

 

1. Reset APN's to Default

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (located near + or Add icon)
  6. Tap Reset to default 

 

Important: Before you begin entering the access point name settings below, please check the field for the APN Protocol and the APN Roaming Protocol to see if the option 'IPv4/IPv6' is present. If so, step 2 below is all you will need to enter into the phone for data and MMS.

**Skip to step 3 and 4 if your phone does NOT have the option 'IPv4/IPv6' and enter two separate APN profiles. 

 

2. Add Ting Data/MMS APN Profile (IPv4/IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

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3. Add Ting Data APN Profile (IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data

 

4. Add Ting MMS APN Profile (IPv4)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free form field, enter the APN type exactly as written above
      • If your device has a series of check boxes rather than a free form field, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to send/receive picture, video and group messages

 

If you run into any trouble, you can refer to our Troubleshooting GSM Android activation guide for help. 

 

** If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

Have more questions? Submit a request

Comments

  • Avatar
    Peter Holsberg

    1) Step 12: Ting Data or Ting MMS?

    2) Will this work with Android Lollipop (5.0.2) and CyanogenMod 12 (12.0-YNG1TAS17L)?

  • Avatar
    Louis Dhority

    Bump. 

    Should this be Ting Data or Ting MMS on step 12?

  • Avatar
    Louis Dhority

    FYI, these instructions (https://help.ting.com/entries/105885676-GSM-Android-APN-Settings) say on step 14, "Select Ting Data as your APN - your phone will use the MMS APN settings automatically as it needs to."

    I assume this would hold true for the OnePlus instructions.

  • Avatar
    Isabel M

    Peter & Louis,

    We haven't tested this on Android Lollipop (5.0.2) and CyanogenMod 12 (12.0-YNG1TAS17L) yet (hopefully very soon), but we do expect it to work.

    Step 12 under MMS APN settings should read "select Ting Data"  and the article has been updated. Thanks for the catch.

  • Avatar
    Monsyne Dragon

    I just got the OTA update to CM12 for the OPO a few days ago. I should say that not only does this work, you pretty much have to do this if you are running a OnePlus One on CyanogenMod 12 with Ting. This is not Tings fault at all, CM12 is a little... half-baked as far as I can tell, and has difficulty detecting the default APN (it's a known bug with CM12). When I had CM11s on my OPO, it was able to connect to Ting's network just fine, but once the CM12 upgrade came out, my signal was regularly bouncing to "No Service" and data would only connect with UMTS (slooow) when it connected. As soon as I followed the above instructions, however, I get a steady, strong LTE connection.

  • Avatar
    William R Donat Jr

    This is verified through CM 12.1 on Android 5.1.1

  • Avatar
    Isabel M

    Thanks, William! The note at the top of this article has been updated.

  • Avatar
    William R Donat Jr

    Woot!

  • Avatar
    David Ridgley

    I've tried all these steps and I still can only connect to the (E) Edge network. Anyone had this issue and was able to get it working? I even went in and reset my radio and that didn't help.

    I live in southern Indiana if that helps, Ting support and T-mobile said I should be good to go for LTE.

  • Avatar
    William R Donat Jr

    David, the updates from Cyanogen are notoriously flawed. I have videos of network issues with their factory images. What are you running? What recovery and version? What radio?

  • Avatar
    David Ridgley

    It's a brand new OPO I just unboxed today, it's running CM 12.1. I only did OTA updates I haven't messed with flashing images or recoveries.

  • Avatar
    William R Donat Jr

    Can you share a screenshot of your APN settings and the SIM status screen in Setting > About phone > Status?

  • Avatar
    David Ridgley

    Well I can't find a way to add images to a comment so I'll just have to link them.

    http://tinypic.com/m/j6ijoh/2
    http://tinypic.com/m/j6ijoi/2

    I've tried IPv6 on both of those APN Protocol settings also. At the top the name is Ting Data and APN is wholesale. Preferred network type is LTE.

  • Avatar
    David Ridgley

    Tried a factory reset, still only got Edge, just flashed Oxygen OS, still only getting Edge. I don't really have any other options. I went outside earlier still only Edge, and last night when I went into town only Edge.

    If anyone has any ideas let me know, Ting Support and T-Mobile both said I should be good to go for LTE where I am with the OPO so it's weird, maybe a SIM card issue or something?

  • Avatar
    Louis Dhority

    David,

    One of the things that helped me was to turn on data roaming. I was getting only Edge until I did that. I don't think the change was immediate, I think it took a day or two, but LTE did eventually come on. Also reboot after you make the change.

  • Avatar
    William R Donat Jr

    David, I couldn't see your images.

    Have you already checked the Phone diagnostics?
    1. From Dialer, dial ##*4636#*# (pound, star, pound, star, four, six, three, six, star, pound, star, pound). The asterisks don't show up on this forum for some reason. A testing menu opens.
    2. Tap Phone information.
    3. If you're able to share a screenshot of all the settings please do it through Google Drive instead of tinypic.
    4. Make sure that "Set preferred network type:" is set to LTE/GSM auto (PRL). You can force it to LTE only and see what it does. WCDMA only for 3G testing, and GSM only for 2G (EDGE) testing.
    5. You should notice that the Network type: changes with each setting change.

    Play around with those settings but don't touch anything else. See what you're able to find out.

    Here are screen shots of my diagnostics.
    https://goo.gl/photos/scrpNt4rtHZRVXF59

  • Avatar
    David Ridgley

    I'll try the roaming setting, so far it's still E after changing it and restarting. I've also done the 4636 thing where you cycle the radio and refresh and update the SMSC etc.

    I made a folder with some screens and set it to public, hope that works.

    https://drive.google.com/folderview?id=0B-ijY5_KsJABWHRndG1ob3U1TXc&usp=sharing

  • Avatar
    William R Donat Jr

    Thanks, that link is better. When you force it to LTE only, what happens?

  • Avatar
    David Ridgley

    Just an empty no service triangle when I do LTE only.

  • Avatar
    Brian McLellan

    Hi David, I saw that we had opened an investigation about this issue for you. We'll be in touch as soon as we know more!

  • Avatar
    Christopher Benjamin

    I also have the EDGE problem. Any resolution to the issue ? I have reset the APN settings several times and turned on Data roaming without luck. I am about to ditch the OnePlus One and get a Nexus 5X.

  • Avatar
    William R Donat Jr

    Before you get rid of your OnePlus One, check out this ROM that I use for my "daily driver". It contains the same base Android from Cyanogen but with tons of fixes and stability. It comes preloaded with the Ting APNs and much more.

    https://forums.oneplus.net/threads/5-1-1-unofficial-cyanogenmod-12-1-with-caf-3-4-0-kernel.322319/

  • Avatar
    Christopher Benjamin

    Thanks William !

  • Avatar
    Timothy McDaniel

    I activated a oneplus x a couple of weeks ago. I great coverage, I can sent and receive ssm and mmg messages. I have no problems. I was looking at my APN it is set to Metro pcs. It's working should I change it?

  • Avatar
    Jamie Duncan

    Hey Timothy.

    If it's already working for you I would just leave it as is. If you start to have some problems with your data connection, you might want to update the APN settings to ours.. but if you are having no issues with any of the data usage, I would leave it alone!

  • Avatar
    Timothy McDaniel

    Thank you.

  • Avatar
    Svetlana Marusenko

    Having problems with OnePlus One Android. Not receiving calls and MMS. I tried leaving the default APN settings on Tmobile profile. Now everything works. So try that without creating any Ting settings...

  • Avatar
    Svetlana Marusenko

    Some functions were not working by using Tmobile as I wrote in the last comment.

    I switched back to the Ting APN and also adjusted the IP6 to the IP4/IP6 option (only for the first setting), left roaming at IP6, and now everything seems to work!

  • Avatar
    Andrew Lawrence

    I followed these instructions to set up my Oneplus One, and all was well until the recent OTA upgrade to Cyanogen 13/Android 6.0.1. With this update I am no longer able to send MMS messages that contain a picture. I've tried deleting and recreating the Ting APNs (incidentally, a pair of Ting APNs are now included if you reset the APN to default). I've checked every setting I can think of. Has anyone identified what needs to be changed to make this work with a Oneplus One on Ting?

  • Avatar
    Brad W

    Hey Andrew,

    What we've seen so far is that if there are any other APN's outside of Ting in the menu, deleting them all and restarting the phone will usually correct the issue for you.

    Outside of that, OnePlus devices can be a bit finicky sometimes with their updates, and if that doesn't get it working you would need to try updating to another nightly build of Cyanogen or downgrading back to the previous one until the issue is corrected with the ROM.

    Another option is to try a different messaging application until that issue has been fixed, such as Textra SMS from the play store.

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