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Completing Your iPhone 5 / 5c / 5s Activation

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Last updated by Allan B

The activation steps in this article are intended for the iPhone 5, 5c or 5s, and devices running iOS 9 or lower. If you are unsure of the version of iOS you are running, you can check it by following these steps

  • Tap Settings
  • Tap General
  • Tap About

about.PNG

 

If your device lists the Version as below what is in the picture, then continue on with the article. If you are running iOS 10 or up, you can find the steps in this article

Note: If you are running a version of iOS lower than iOS 10 on the GSM network, you will not have access to Visual Voicemail, Wi-Fi Calling and Group Messaging.

 

Click the link below that applies to you:

Completing Activation on the CDMA Network

The following final activation steps are intended for CDMA iPhone 5, 5c or 5s devices running any iOS.

After the phone has been added to your account:

  1. Connect to a Wi-Fi network
  2. Restart your phone
  3. Within 2-3 minutes the phone should start a Hands Free Activation on its own
  4. When the activation completes, your phone is ready for use

 

If your phone does not activate, try the steps below, in order, and test your services after each step.

Carrier Reset

  1. Go to dial pad as though you're about to dial a phone number
  2. Enter # # 25327 #
  3. Tap Call
  4. A "Reset Subscriber Settings" message will appear - tap OK
  5. Wait 5-10 seconds; the signal notification will display "Searching" on the top left of the screen
  6. When the phone shows a signal again, the phone is ready to use

 

Profile & PRL Update

  1. Connect to a Wi-Fi network
  2. Tap the phone app
  3. Dial # # 873283 #
  4. Tap Call
  5. "Starting Service Update" message will appear - tap OK
  6. If update is successful "Service Update Complete" message will appear after about a minute - tap OK

 

Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.

Factory Reset

  1. Back up your phone
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Erase All Content and Settings
  6. Enter your passcode if prompted
  7. Erase iPhone
  8. Erase iPhone

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.

 

Picture Messaging Settings

The following steps will allow your phone to send and receive mms messages between your iPhone and other non-Apple devices

  1. Ensure that "Can send/receive pictures, videos and group messages" is enabled in the Device Settings in your Ting account
  2. Once mms messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)
  3. Restart your phone

If mms messaging still isn't working on your phone, run a profile update:

  • Connect to a Wi-Fi network
  • Tap the phone app
  • Dial # # 873283 #
  • Tap Call
  • Starting Service Update message will appear - tap OK
  • If update is successful Service Update Complete message will appear after about a minute - tap OK

If mms messaging still isn't working on your phone, run a factory reset:

  • Back up your phone
  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Erase All Content and Settings
  • Enter your passcode if prompted
  • Erase iPhone
  • Erase iPhone

 

If you have tried all the options and are still having problems, get in touch with us here so we can help you out.



Completing Activation on the GSM Network

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked and the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

 

2. Add Ting Data & MMS APN Settings

These directions were designed for devices running iOS 10 or later but give them a try on older versions; the settings might be in slightly different locations but they should work otherwise.

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
  9. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  10. Under MMS:
  11. Under PERSONAL HOTSPOT:
    • Tap the APN field
    • Enter wholesale
  12. Press the Home button to exit to the main screen.
  13. Restart the phone.
  14. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.
2. Add Ting Data & MMS APN Settings

 

 

MMS Messaging Support on iOS 9 and older

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.

If you are still having problems, get in touch with us here so we can help you out.

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Comments

  • Avatar
    Bruce Osborne
  • Avatar
    Marg C

    Hi Bruce! After the the 29th, we just want everyone to be prepared! 

  • Avatar
    Bruce Osborne

    Perhaps there should be a bold warning early on in the first posting.

  • Avatar
    Nicholas Silva

    In iOS 7 you have the option to reset just the network settings. Is that be sufficient, or is it necessary to delete my device? Thanks

  • Avatar
    Paraic O

    Hey Nicholas!

    That should be absolutely fine. The majority of the time it's not really necessary to wipe the whole phone. What we recommend, pretty much 100% of the time is either the Carrier reset or the Profile and PRL update, both listed above.

    If you have any troubles with the activation please do get in touch.

  • Avatar
    Michael Chang

    As the instructions state: You MUST RESTART YOUR iPhone  for this to work!   That's what I had to do using the GSM setup.

    Power off completely and turn it back on. This is very important and should be put in BOLD print.

  • Avatar
    Susan Kaplan

    "Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways..." does this mean that everything limited now will eventually work, or what is limited now will always be limited?

  • Avatar
    Kris Hunt

    Picture, video and group messaging cannot be enabled or disabled through the control panel.

    Well, I'll bite; how CAN you enable it??

  • Avatar
    Isabel M

    Hi Kris,

    It's actually enabled by default. We've added that detail into the article to be more clear.

  • Avatar
    Jill Oviatt

    Yay!!! I just went through this step by step after lots of frustration not being able to send or receive photo messages to my non-iphone friends and VOILA! It worked like a charm. Many thanks for clear and effective instructions!

  • Avatar
    William Burns

    I just went on and changed my settings (slightly) which completed enabling MMS. Thanks for your help with this; these instructions worked.

  • Avatar
    Brian Albright

    HOORAY!! Thank you. This fixed it... but I wonder why everything was still set except the http://wholesale.mmsmvno.com/mms/wapenc (which I had previously entered) under MMS. Very odd it would simply go blank on its own like that.

  • Avatar
    danielle pender

    I agree with Brian, very odd that my http:// disappears sometimes randomly???? Why does this happen?

  • Avatar
    Skylar DeVos

    "Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads."

    Is this something that is ever going to change? It seems like a pretty significant messaging issue - makes group messages almost worthless when you can't converse in the thread.

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