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GSM Windows APN Settings

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Last updated by Isabel M

The following steps will help you get your GSM device up and running with Ting.

Add Ting Data & MMS APN Settings - Method 1

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Cellular + SIM
  3. SIM settings
  4. Tap Add internet APN
  5. Enter APN settings:
    • APN: wholesale
    • IP type:  IPv4v6
  6. Tap the save icon
  7. Tap add MMS APN
  8. Enter APN settings:
  9. Tap the save icon
  10. Restart the device and wait for it to find the Ting network--this may take a minute or so
  11. Confirm that you're able to access data.

If you experience issues with data try resetting the IP type to IPv6 only.

If you experience issues with MMS messaging, try resetting IP type to IPv4 only.

**If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

 

Add Ting Data & MMS APN Settings - Method 2

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Access point
  3. Tap add
  4. Enter APN settings:
    • APN: wholesale
    • IP type:  IPv4v6
  5. Tap the save icon
  6. Tap add MMS APN
  7. Enter APN settings:
  8. Tap the check mark icon
  9. Select the APN that you've just added
  10. Restart the device and wait for it to find the Ting network--this may take a minute or so
  11. Confirm that you're able to access data.

If you experience issues with data try resetting the IP type to IPv6 only.

If you experience issues with MMS messaging, try resetting IP type to IPv4 only.

**If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

Have more questions? Submit a request

Comments

  • Avatar
    Bruce Osborne

    You should note this is for Ting GSM only.

  • Avatar
    Isabel M

    Done! Thanks Bruce!

  • Avatar
    Ryan Palmer

    So, my Windows Phone does not have the "Add Internet APN" setting under the SIM settings!

    I found it under Settings > Access Point

    I am using a unlocked Lumia 1020 from Latin America. Not sure if that is the reason for the settings being in a different location.

  • Avatar
    Isabel M

    Ryan,

    There is a certain amount of variation in where settings are found on any given phone even from the same manufacturer or using the same OS. These directions are meant to be pretty general and won't cover every single Windows device, but I've gone ahead and added the variation on your device to the article.

  • Avatar
    David Mays

    My device seemed to be working before being directed to these activation steps. I didn't see the line at the bottom saying **If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number,**  so I modified my settings following the first method anyway. Everything still seems to be working, but since it was working anyway before I entered the above information should I go back and delete the information that I entered? Thanks! 

  • Avatar
    Renny M

    Hi David,

    If your device is working as it should, you don't have to go back and delete anything. If you still need to see your phone number, you can view it on your online Ting account by going to "device settings".

  • Avatar
    Eva Szaboova-Hainis

    Hi, according to your instructions I'm suppose to indicate somewhere the IP type. Well, my window phone does not have that option. Where do I find it? Thanks

     

  • Avatar
    Jose Gomez

    My ATT phone came up with an unlock code requirement.  I've requested this code from ATT, but they state that it will take 2-5 days for the request to be processed.  Will I really have to be without service for up to 5 days?  Seems like this step should be stated earlier in your process.

  • Avatar
    Bruce Osborne

    Ting specifically states that only unlocked GSM phones can be brought to Ting GSM unless they are T-Mobile phones..

    Research before changing is usually helpful. If you have already ported your number, you will need to wait unless you have another phone that can use the SIM.

  • Avatar
    Davide Carozza

    If I follow these instructions, I'm leaving a lot of fields blank under both APN settings. Is that by design? Have not yet gotten data to work on my T-Mobile GSM device, I think.

  • Avatar
    Bruce Osborne

    Davide,
    Call or chat with Ting support for troubleshooting assistance.
    I know that on Android and iPhone, there are fields left blank.
    Sometimes, rebooting the phone is needed for the settings to take effect.

  • Avatar
    Davide Carozza

    Thanks Bruce, will do.

  • Avatar
    Robert Wood

    Has there been any update here? Still no data, with any connection strength/type. Is it possible the issue is with the Windows mobile OS? Or T-mobile's back end?

    I guess I'm glad to see I'm not the only one having issues. This is the second unlocked GSM phone I've tried, and now the second Ting GSM sim card. After more than a few customer service calls, and attempting to get some kind of response from T-mobile directly, I seem to just be getting shrugs all around.

  • Avatar
    Ryan Palmer

    Haven't had a problem since day one with an unlocked Lumia 1020. Mine is the Latin America version if that makes any difference.

  • Avatar
    bill sanderson
    This works for me--data tested--on an unlocked Microsoft Lumia 550. Lots of boxes left blank.
  • Avatar
    Stephen Jensen
    I'm running a Lumia 640 with Windows 10 (preview build) These APN settings work fine IF you also hit the checkbox that reads "Use this APN for LTE and replace the one from my mobile operator" otherwise connection is spotty. http://i.imgur.com/FkBLUy6.png
  • Avatar
    Scott Bradnick

    Nokia Lumia 920 owner ; _had to_ use ipv4 for data and mms, otherwise at best it would cycle between disconnected, 'home', 'Ting', and 'Ting LTE' no matter how many power cycles. Now I get a steady LTE next to my bars :)

  • Avatar
    David Wellman

    I confirm ipv4 settings required for both internet and mms apn in order for mms to work. Lumia 650 1154

  • Avatar
    Judy Ibanez

    Many thanks to the other folks who commented on leaving fields blank. Just updated a Lumia (Windows) phone, with settings that didn't exactly match the destructions, and left several fields blank as well. Everything worked perfectly when I restarted my phone!

  • Avatar
    bill sanderson

    Two areas don't work for me:
    1) Can't run phone as an access point--I think the error that I get is that a vendor app didn't respond in time.
    2) when the kids (one iPhone and one Android) send multimedia text messages, I can't see the content.
    And, FWIW, I am running the latest build of Windows 10 Beta that is capable of being installed on this Microsoft 550 phone,,, Any ideas?

  • Avatar
    David Wellman

    Bill,

    Which connection profile did you choose? "( picked T-Mobile) and both APN types set to IP4? Both APN show "activated" not "applied"?

    If so, make sure MMS group text is "on" and Automatically download MMS is "on" (Settings -> System-> Messaging). Reboot phone after making any change to APN

  • Avatar
    troy nall

    I have a hunting camera with cell phone capabilities. Specifically the GPRS settings(server settings). I found the
    MMSC is http://wholesale.mmsmvno.mms/wapenc
    PORT is 8080
    but the IP remains a mystery to me. Are they referring to a URL ? or do you think they are talking about putting "IPv4" in the field.

    anyhelp is appreciated...thanks

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