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Activating your iPhone

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Last updated by Jeannette Waud

Need some help activating your iPhone with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

The steps in this guide are for the following models:

  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone 6 and iPhone 6 Plus
  • iPhone 6s and iPhone 6s Plus
  • iPhone SE
  • iPhone 7 and iPhone 7 Plus
  • iPhone 8 and iPhone 8 Plus
  • iPhone X
  • iPhone XS and iPhone XS Max

*As of September 17, 2018, iOS 12.0 is the latest version.

Don't see your model listed? Check out the official Ting device guide to find your steps.

When you're ready to complete the activation of your iPhone, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your iPhone, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your iPhone should be powered off before you insert or replace the SIM card

iphone-6-remove-sim-card.jpgiphone-6-insert-sim-tray.jpegiphone-6-insert-sim-phone.jpeg

  1. Take a simple paper clip (or SIM removal tool) and make it straight.
  2. Check the right side of your phone to locate the SIM tray.
  3. Insert the pin into the small hole and push it slightly until the tray pops-out.
  4. Insert the SIM card into the tray so the notched corner aligns.
  5. Reinsert the SIM tray into the iPhone.

Note: These steps are for the iPhone 7, but all iPhone's running iOS 10 or higher will have the SIM tray on the right side of the phone.

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your iPhone and the activation should begin automatically. If not, please proceed to the steps below: 

Reset subscriber settings

  1. Connect to a Wi-Fi network
  2. Tap the Phone and pull up the Keypad.
  3. Dial ##25327# 
  4. Tap the green call button.
  5. When the Reset subscriber settings message appears, tap Dismiss.
  6. Once the Waiting for activation message appears, tap Dismiss.
  7. If the activation is successful, an iPhone has been activated message will appear, tap Dismiss.
  8. Your phone is now ready for use.

This reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware—if applicable. 

Service update

  1. Connect to a Wi-Fi network.
  2. Tap the Phone and pull up the Keypad.
  3. Dial ##873283#
  4. Tap the green call button.
  5. A Starting service update message will appear, tap Dismiss.
  6. If the update is successful a Service update complete message will appear, tap Dismiss.

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for your Apple ID account used on the iPhone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your CDMA features 

Visual Voicemail

Visual Voicemail is supported for all iPhone's running iOS 10 or later. Check out our visual voicemail for iPhone article for all the steps.

Wi-Fi calling

Note: Wi-Fi calling is supported on the iPhone 5c and newer (the iPhone 5 is not supported).

Enabling Wi-Fi calling in your Ting account

  1. Log into your Ting account online and go to Device settings.
  2. Find the device you want to enable Wi-Fi calling for and click the blue edit pencil in the Minutes section.
  3. Turn on the toggle switch for: 'Can use Wi-Fi calling.'
  4. Click Save.

Enabling Wi-Fi calling on your iPhone

  1. Go to Settings.
  2. Tap on Phone.
  3. Tap on Wi-Fi calling and make sure that Wi-Fi calling is on.
  4. You'll see a warning about location data and what your carrier collects. Tap Enable to turn on Wi-Fi calling. If your phone prompts you to set up an E911 address, you must do this.
  5. Restart your iPhone

For more information on setting up Wi-Fi calling for your iPhone, check out our Wi-Fi calling setup guide.

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Completing activation on the GSM network

When you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the carrier settings. Once the update is applied, you will have access to features such as visual voicemail and Wi-Fi calling and your phone will be fully activated.

If the phone doesn't automatically pick up the carrier update, you can prompt the phone by doing this.

  • Tap on Settings.
  • Tap on General.
  • Tap on About.
  • Check the Carrier version.
    • If it says Ting 28.4 or up, then the update applied
    • If not, then you will need to tap the Carrier Version until the phone prompts you to accept the update.

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Troubleshooting GSM network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for your Apple ID account used on the iPhone or have disabled device protection to ensure you can access the phone once it resets.

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Activating your GSM features 

Visual Voicemail

Visual Voicemail is supported for all iPhone's running iOS 10 or later. Check out our visual voicemail for iPhone article for all the steps.

Wi-Fi calling

Note: Wi-Fi calling is supported on the iPhone 5c and newer (the iPhone 5 is not supported).

Enabling Wi-Fi calling in your Ting account

  1. Log into your Ting account online and go to Device settings
  2. Find the device you want to enable Wi-Fi calling for and click the blue edit pencil in the Minutes section.
  3. Turn on the toggle switch for 'Can use Wi-Fi calling.'
  4. Click Save.

Enabling Wi-Fi calling on your iPhone

  1. Go to Settings.
  2. Tap on Phone.
  3. Tap on Wi-Fi calling and make sure that Wi-Fi calling is on.
  4. You'll see a warning about location data and what your carrier collects. Tap Enable to turn on Wi-Fi calling. If your phone prompts you to set up an E911 address, you must do this.
  5. Restart your iPhone

For more information on setting up Wi-Fi calling for your iPhone, check out our Wi-Fi calling setup guide

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed. It is highly recommended that you complete a backup of the device information before proceeding. 

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. Tap Settings
  2. Tap General
  3. Tap Reset
  4. Tap Erase all content and settings
  5. Enter your passcode if prompted
  6. Tap Erase iPhone 

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

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Comments

  • Avatar
    Jeton Bacaj

    Adding the above does nothing.  iPhone 6 with latest iOS 8.x running.

    Actually, an (unrelated?) issue I came across was when I attempted to activate LTE from 3G, and got this prompt;

     

    "Enable LTE?

    This cellular network has not been certified by the carrier for LTE on iPhone.  Battery life, calls, text messages, voicemail, and cellular data may be affected."

     

    What gives?

     

    PS: I have a screenshot of the above error, but for some reason, I cannot attach it to this thread.

  • Avatar
    Jeton Bacaj

    PS: Here is the screenshot I was referring to above; http://imgur.com/WnGz3As

  • Avatar
    Ting Help

    Hi there Jeton! We haven't quite launched the GSM network yet.  Please keep an eye on your email - we'll absolutely let you know when it's time to activate.

  • Avatar
    Jeton Bacaj

    Hey Wendy,

    Just trying to be a good sport and report back what I am seeing so far. ;-)

    With iPhones in the past, Cupertino had to bless the LTE network so that it wouldn't be blocked by them (see; http://bgr.com/2014/01/29/iphone-4g-lte-network-blocking/), so who knows, maybe that is the manifestation here that Ting might want to contact the fruit company.

     

    Looking forward to being able to use Ting GSM. :-)

  • Avatar
    Ting Help

    Thanks for that, Jeton.  Us too!!

  • Avatar
    Ben Woodman

    Hey Isabel,

    You might want to update this page so that it gives instructions for activating iPhone 6's on Ting CDMA since that can now happen.

  • Avatar
    Isabel M

    Hi Ben,

    The update has been made.

  • Avatar
    Wayne Harris

    9.  Press the Home button to save the APN and exit to the main screen.

    10.  Restart the phone.

    Need to move off the field after entering wholesale.  Otherwise data entry lost and must be re-entered

  • Avatar
    Vincenzo Scorziello

    Works Great for iPhone6+ model A1522. This is actually a verizon model that has been unlocked. Every thing works flawlessly.

     

  • Avatar
    Steven Xu

    Thanks for these instructions. I have tried GSM activation on my iPhone 6 and cannot seem to connect to anything via 4G LTE.

    Are we expecting at this point for the GSM beta to have LTE? I understand it says here for reference only; should I expect it to work or wait until beta ends and try again?

  • Avatar
    Kyra Longford

    Hi Steven, we are in the early stages of the GSM beta but I'd suggest giving us a shout at help@ting.com or by phone so we can look into this for you.

  • Avatar
    Vincenzo Scorziello

    So I recently activated my iPhone 6+ and I wanted to point out that you will not see the cellular data option unless you have a gsm sim in the phone. When I first went to activate the phone I couldn't find those options with the sprint sim inserted.

  • Avatar
    Christopher Snowhill

    I just filed an email with the help address, since I'm getting that notice on my GSM iPhone 6+, and it's only connecting to the 3G/GSM network. I was getting two dots of service with my previous carrier, T-Mobile post paid. I think it did show 4G, which was probably the HSDPA+ part of the network.

  • Avatar
    Guill Munoz

    I just sent an email to the help address as well.  I have been a Ting customerr for two days, formerly a long term customer of  T-Mobile LTE, living in an area where LTE is prevalent - Silicon Valley.  The compatibility tool with my IMEI number reported I would get LTE coverage - as expected.  All I am getting is 3G and NOTHING on LTE.  When I switch from 3g to LTE I get the same warning listed above.

    You can't advertise LTE to new customers if you don't really have it, sets the wrong expectations and creates unhappy customers from day one.. What is the status of this issue please?

  • Avatar
    Guill Munoz

    After sending the trouble report to Ting, I received a reply recommending a factory reset on my iPhone 6+, which was not the right answer.  With additional research on the Apple forums, I found the following recommendation, which RESOLVED the LTE issue on the spot.  Don't skip the reboot with Power and Home button, just hold both for a few seconds and the phone will reboot on its own.  LTE is working fine now.  Good luck

    1. Turn off LTE.
    2. Reset Network Setting.
    3. It will reboot on it's  own.
    4. reboot again with power and home button..
    5. go the Settings->Cellular->Enable LTE and select voice & data.
    6. wait 5 minutes and reboot.

     

  • Avatar
    NK Shapiro

    Guill, those directions are a little confusing.

  • Avatar
    John Sixsmith
    Good Ting help guide ... fixed my MMS picture messaging problem. Previously couldn't send or receive pics from Android phones but now I can. Thanks.
  • Avatar
    Carrie Saunders

    I took out the sim card of the Apple 5c on our plan, which had been working just fine. I reinserted it and now it doesn't have service. The iOS is above 10. The carrier says Sprint. It can't be locked, because we were using it before! I've tried following all the steps I could find in the forums, but none worked. One forum says, "Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked and the previous carrier needs to be contacted to unlock the device." That setting isn't visible. What now? Is my sim card no longer usable? Did taking the sim card out lock the phone? I was hoping to transfer it to a Samsung and sell the iPhone.

  • Avatar
    Mitch Surprenant

    Hey Carrie,

    On the Ting CDMA network, the SIM card should almost always stay with the original device. The SIM cards are removable.

    If you want to activate a Samsung on Ting CDMA, you might need a new CDMA SIM card if you don't already have one.

    We can help you troubleshoot if you chat with us at ting.com/support