Skip navigation

Activating your iPhone

Follow

Last updated by Jeannette Waud

Need some help activating your iPhone with Ting Mobile? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you haven't yet activated your service, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide

The steps in this guide are for the following models:

  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone 6 and iPhone 6 Plus
  • iPhone 6s and iPhone 6s Plus
  • iPhone SE
  • iPhone 7 and iPhone 7 Plus
  • iPhone 8 and iPhone 8 Plus
  • iPhone X
  • iPhone XS and iPhone XS Max

*As of September 17, 2018, iOS 12.0 is the latest version.

Don't see your model listed? Check out the official Ting device guide to find your steps.

When you're ready to complete the activation of your iPhone, or if you just need some tips, click the link below that applies to you:

Inserting your SIM card

Before you begin the activation process on your iPhone, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your iPhone should be powered off before you insert or replace the SIM card

iphone-6-remove-sim-card.jpgiphone-6-insert-sim-tray.jpegiphone-6-insert-sim-phone.jpeg

  1. Take a simple paper clip (or SIM removal tool) and make it straight.
  2. Check the right side of your phone to locate the SIM tray.
  3. Insert the pin into the small hole and push it slightly until the tray pops-out.
  4. Insert the SIM card into the tray so the notched corner aligns.
  5. Reinsert the SIM tray into the iPhone.

Note: These steps are for the iPhone 7, but all iPhone's running iOS 10 or higher will have the SIM tray on the right side of the phone.

Back to top 

 

Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your iPhone and the activation should begin automatically. If not, please proceed to the steps below: 

Reset subscriber settings

  1. Connect to a Wi-Fi network
  2. Tap the Phone and pull up the Keypad.
  3. Dial ##25327# 
  4. Tap the green call button.
  5. When the Reset subscriber settings message appears, tap Dismiss.
  6. Once the Waiting for activation message appears, tap Dismiss.
  7. If the activation is successful, an iPhone has been activated message will appear, tap Dismiss.
  8. Your phone is now ready for use.

This reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware—if applicable. 

Service update

  1. Connect to a Wi-Fi network.
  2. Tap the Phone and pull up the Keypad.
  3. Dial ##873283#
  4. Tap the green call button.
  5. A Starting service update message will appear, tap Dismiss.
  6. If the update is successful a Service update complete message will appear, tap Dismiss.

Back to top

Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for your Apple ID account used on the iPhone or have disabled device protection to ensure you can access the phone once it resets.

Back to top

Activating your CDMA features 

Visual Voicemail

Visual Voicemail is supported for all iPhone's running iOS 10 or later. Check out our visual voicemail for iPhone article for all the steps.

Wi-Fi calling

Note: Wi-Fi calling is supported on the iPhone 5c and newer (the iPhone 5 is not supported).

Enabling Wi-Fi calling in your Ting account

  1. Log into your Ting account online and go to Device settings.
  2. Find the device you want to enable Wi-Fi calling for and click the blue edit pencil in the Minutes section.
  3. Turn on the toggle switch for: 'Can use Wi-Fi calling.'
  4. Click Save.

Enabling Wi-Fi calling on your iPhone

  1. Go to Settings.
  2. Tap on Phone.
  3. Tap on Wi-Fi calling and make sure that Wi-Fi calling is on.
  4. You'll see a warning about location data and what your carrier collects. Tap Enable to turn on Wi-Fi calling. If your phone prompts you to set up an E911 address, you must do this.
  5. Restart your iPhone

For more information on setting up Wi-Fi calling for your iPhone, check out our Wi-Fi calling setup guide.

Back to top

 

Completing activation on the GSM network

When you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the carrier settings. Once the update is applied, you will have access to features such as visual voicemail and Wi-Fi calling and your phone will be fully activated.

If the phone doesn't automatically pick up the carrier update, you can prompt the phone by doing this.

  • Tap on Settings.
  • Tap on General.
  • Tap on About.
  • Check the Carrier version.
    • If it says Ting 28.4 or up, then the update applied
    • If not, then you will need to tap the Carrier Version until the phone prompts you to accept the update.

Back to top

Troubleshooting GSM network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for your Apple ID account used on the iPhone or have disabled device protection to ensure you can access the phone once it resets.

Back to top 

Activating your GSM features 

Visual Voicemail

Visual Voicemail is supported for all iPhone's running iOS 10 or later. Check out our visual voicemail for iPhone article for all the steps.

Wi-Fi calling

Note: Wi-Fi calling is supported on the iPhone 5c and newer (the iPhone 5 is not supported).

Enabling Wi-Fi calling in your Ting account

  1. Log into your Ting account online and go to Device settings
  2. Find the device you want to enable Wi-Fi calling for and click the blue edit pencil in the Minutes section.
  3. Turn on the toggle switch for 'Can use Wi-Fi calling.'
  4. Click Save.

Enabling Wi-Fi calling on your iPhone

  1. Go to Settings.
  2. Tap on Phone.
  3. Tap on Wi-Fi calling and make sure that Wi-Fi calling is on.
  4. You'll see a warning about location data and what your carrier collects. Tap Enable to turn on Wi-Fi calling. If your phone prompts you to set up an E911 address, you must do this.
  5. Restart your iPhone

For more information on setting up Wi-Fi calling for your iPhone, check out our Wi-Fi calling setup guide

Back to top

 

General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed. It is highly recommended that you complete a backup of the device information before proceeding. 

Note: Before you reset your phone, please make sure you have power cycled your device, as this can help solve a lot of common issues. 

Factory reset from settings 

  1. Tap Settings
  2. Tap General
  3. Tap Reset
  4. Tap Erase all content and settings
  5. Enter your passcode if prompted
  6. Tap Erase iPhone 

Finally, if you have tried all the options and are still having problems, please get in touch with us. 

Back to top

Have more questions? Submit a request