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Completing Activation for an iOS 10 and up device


Last updated by Allan B

Follow these directions to complete activation for the for

  • iPhone 5
  • iPhone 5c
  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone SE
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X


If you are not sure of what version of iOS you are on. Follow these steps to check.

  • Open Settings
  • Open General
  • Open About
  • Look next to "Version" to see the number of the iOS


The image indicates that the iOS is out of date.


If there is an update pending for the phone, the phone will indicate that in the settings.


Tap General and then tap Software update to have the phone download and install the update.

The phone will tell you what version of iOS it is about to install.



If there is no software update available, tapping the tab for software Update will indicate that your phone is up to date.


*As of September 2017, iOS 11.1 is the latest version of iOS.

If your phone can't update to iOS 10, please click here to learn how to activate your device.


To activate on iOS 10, please click the link below that applies to you:


Completing Activation on the CDMA Network

After the phone has been added to your account:

  1. Connect to a Wi-Fi network
  2. Restart your phone
  3. Within 2-3 minutes the phone should start a Hands Free Activation on its own
  4. When the activation completes, your phone is ready for use

If your phone does not activate, try the steps below, in order, and test your services after each step.

Reset Subscriber Settings (Carrier Reset)

  1. Go to dial pad as though you're about to dial a phone number
  2. Enter # # 25327 #
  3. Tap Call
  4. A "Reset Subscriber Settings" message will appear - tap OK
  5. Wait 5-10 seconds; the signal notification will display "Searching" on the top left of the screen
  6. When the phone shows a signal again, the phone is ready to use


Service Update (Profile & PRL Update)

  1. Connect to a Wi-Fi network
  2. Tap the phone app
  3. Dial # # 873283  #
  4. Tap Call
  5. "Starting Service Update" message will appear - tap OK
  6. If update is successful "Service Update Complete" message will appear after about a minute - tap OK


Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.

Factory Reset

  1. Back up your phone
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Erase All Content and Settings
  6. Enter your passcode if prompted
  7. Erase iPhone
  8. Erase iPhone

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.


Picture Messaging Settings

The following steps will allow your phone to send and receive MMS messages between your iPhone and other non-Apple devices

  1. Ensure that "Can send/receive pictures, videos and group messages" is enabled in the Device Settings in your Ting account
  2. Once MMS messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)
  3. Restart your phone

If MMS messaging still isn't working on your phone, run a profile update:

  • Connect to a Wi-Fi network
  • Tap the phone app
  • Dial # # 873283 #
  • Tap Call
  • Starting Service Update message will appear - tap OK
  • If update is successful Service Update Complete message will appear after about a minute - tap OK

If MMS messaging still isn't working on your phone, run a factory reset:

  • Back up your phone
  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Erase All Content and Settings
  • Enter your passcode if prompted
  • Erase iPhone
  • Erase iPhone


If you have tried all the options and are still having problems, get in touch with us here so we can help you out.


Completing Activation on the GSM Network


If you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the Carrier settings. Once the update is applied, you will have access to features such as Visual Voicemail and Wi-Fi Calling.

If the phone doesn't automatically pick up the carrier update, you can prompt the phone by doing this.

  • Open Settings
  • Open About
  • Check Carrier Version
    • If it says Ting 28.4 or up, then the update applied
    • If not, then you will need to tap the Carrier Version until the phone prompts you to accept the update.


If your phone can't update to iOS 10, please click here to learn how to activate your device.

Have more questions? Submit a request


  • Avatar
    Jeton Bacaj

    Adding the above does nothing.  iPhone 6 with latest iOS 8.x running.

    Actually, an (unrelated?) issue I came across was when I attempted to activate LTE from 3G, and got this prompt;


    "Enable LTE?

    This cellular network has not been certified by the carrier for LTE on iPhone.  Battery life, calls, text messages, voicemail, and cellular data may be affected."


    What gives?


    PS: I have a screenshot of the above error, but for some reason, I cannot attach it to this thread.

  • Avatar
    Jeton Bacaj

    PS: Here is the screenshot I was referring to above;

  • Avatar
    Ting Help

    Hi there Jeton! We haven't quite launched the GSM network yet.  Please keep an eye on your email - we'll absolutely let you know when it's time to activate.

  • Avatar
    Jeton Bacaj

    Hey Wendy,

    Just trying to be a good sport and report back what I am seeing so far. ;-)

    With iPhones in the past, Cupertino had to bless the LTE network so that it wouldn't be blocked by them (see;, so who knows, maybe that is the manifestation here that Ting might want to contact the fruit company.


    Looking forward to being able to use Ting GSM. :-)

  • Avatar
    Ting Help

    Thanks for that, Jeton.  Us too!!

  • Avatar
    Ben Woodman

    Hey Isabel,

    You might want to update this page so that it gives instructions for activating iPhone 6's on Ting CDMA since that can now happen.

  • Avatar
    Isabel M

    Hi Ben,

    The update has been made.

  • Avatar
    Wayne Harris

    9.  Press the Home button to save the APN and exit to the main screen.

    10.  Restart the phone.

    Need to move off the field after entering wholesale.  Otherwise data entry lost and must be re-entered

  • Avatar
    Vincenzo Scorziello

    Works Great for iPhone6+ model A1522. This is actually a verizon model that has been unlocked. Every thing works flawlessly.


  • Avatar
    Steven Xu

    Thanks for these instructions. I have tried GSM activation on my iPhone 6 and cannot seem to connect to anything via 4G LTE.

    Are we expecting at this point for the GSM beta to have LTE? I understand it says here for reference only; should I expect it to work or wait until beta ends and try again?

  • Avatar
    Kyra Longford

    Hi Steven, we are in the early stages of the GSM beta but I'd suggest giving us a shout at or by phone so we can look into this for you.

  • Avatar
    Vincenzo Scorziello

    So I recently activated my iPhone 6+ and I wanted to point out that you will not see the cellular data option unless you have a gsm sim in the phone. When I first went to activate the phone I couldn't find those options with the sprint sim inserted.

  • Avatar
    Christopher Snowhill

    I just filed an email with the help address, since I'm getting that notice on my GSM iPhone 6+, and it's only connecting to the 3G/GSM network. I was getting two dots of service with my previous carrier, T-Mobile post paid. I think it did show 4G, which was probably the HSDPA+ part of the network.

  • Avatar
    Guill Munoz

    I just sent an email to the help address as well.  I have been a Ting customerr for two days, formerly a long term customer of  T-Mobile LTE, living in an area where LTE is prevalent - Silicon Valley.  The compatibility tool with my IMEI number reported I would get LTE coverage - as expected.  All I am getting is 3G and NOTHING on LTE.  When I switch from 3g to LTE I get the same warning listed above.

    You can't advertise LTE to new customers if you don't really have it, sets the wrong expectations and creates unhappy customers from day one.. What is the status of this issue please?

  • Avatar
    Guill Munoz

    After sending the trouble report to Ting, I received a reply recommending a factory reset on my iPhone 6+, which was not the right answer.  With additional research on the Apple forums, I found the following recommendation, which RESOLVED the LTE issue on the spot.  Don't skip the reboot with Power and Home button, just hold both for a few seconds and the phone will reboot on its own.  LTE is working fine now.  Good luck

    1. Turn off LTE.
    2. Reset Network Setting.
    3. It will reboot on it's  own.
    4. reboot again with power and home button..
    5. go the Settings->Cellular->Enable LTE and select voice & data.
    6. wait 5 minutes and reboot.


  • Avatar
    NK Shapiro

    Guill, those directions are a little confusing.

  • Avatar
    John Sixsmith
    Good Ting help guide ... fixed my MMS picture messaging problem. Previously couldn't send or receive pics from Android phones but now I can. Thanks.
  • Avatar
    Carrie Saunders

    I took out the sim card of the Apple 5c on our plan, which had been working just fine. I reinserted it and now it doesn't have service. The iOS is above 10. The carrier says Sprint. It can't be locked, because we were using it before! I've tried following all the steps I could find in the forums, but none worked. One forum says, "Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked and the previous carrier needs to be contacted to unlock the device." That setting isn't visible. What now? Is my sim card no longer usable? Did taking the sim card out lock the phone? I was hoping to transfer it to a Samsung and sell the iPhone.

  • Avatar
    Mitch Surprenant

    Hey Carrie,

    On the Ting CDMA network, the SIM card should almost always stay with the original device. The SIM cards are removable.

    If you want to activate a Samsung on Ting CDMA, you might need a new CDMA SIM card if you don't already have one.

    We can help you troubleshoot if you chat with us at

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