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Completing Your iPhone 6 and 6s Activation

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Last updated by Allan B

Follow these directions to complete activation for the for

  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus

Click the link below that applies to you:

Completing Activation on the CDMA Network

After the phone has been added to your account:

  1. Connect to a Wi-Fi network
  2. Restart your phone
  3. Within 2-3 minutes the phone should start a Hands Free Activation on its own
  4. When the activation completes, your phone is ready for use

If your phone does not activate, try the steps below, in order, and test your services after each step.

Reset Subscriber Settings (Carrier Reset)

  1. Go to dial pad as though you're about to dial a phone number
  2. Enter # # 25327 #
  3. Tap Call
  4. A "Reset Subscriber Settings" message will appear - tap OK
  5. Wait 5-10 seconds; the signal notification will display "Searching" on the top left of the screen
  6. When the phone shows a signal again, the phone is ready to use

 

Service Update (Profile & PRL Update)

  1. Connect to a Wi-Fi network
  2. Tap the phone app
  3. Dial # # 873283  #
  4. Tap Call
  5. "Starting Service Update" message will appear - tap OK
  6. If update is successful "Service Update Complete" message will appear after about a minute - tap OK

 

Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.

Factory Reset

  1. Back up your phone
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Erase All Content and Settings
  6. Enter your passcode if prompted
  7. Erase iPhone
  8. Erase iPhone

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.

 

Picture Messaging Settings

The following steps will allow your phone to send and receive mms messages between your iPhone and other non-Apple devices

  1. Ensure that "Can send/receive pictures, videos and group messages" is enabled in the Device Settings in your Ting account
  2. Once mms messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)
  3. Restart your phone

If mms messaging still isn't working on your phone, run a profile update:

  • Connect to a Wi-Fi network
  • Tap the phone app
  • Dial # # 873283 #
  • Tap Call
  • Starting Service Update message will appear - tap OK
  • If update is successful Service Update Complete message will appear after about a minute - tap OK

If mms messaging still isn't working on your phone, run a factory reset:

  • Back up your phone
  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Erase All Content and Settings
  • Enter your passcode if prompted
  • Erase iPhone
  • Erase iPhone

 

If you have tried all the options and are still having problems, get in touch with us here so we can help you out.



Completing Activation on the GSM Network

 

NOTE:  Currently Wi-Fi calling and visual voicemail are not available for iOS devices on our GSM network.

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/Cellular Data Network. Note: **If this setting isn't visible then the phone is not unlocked and the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

 

2a. Add Ting Data & MMS APN Settings  - iOS 9 or later

Note: After upgrading to iOS 9, you will need to re-enter the MMS APN settings for your iPhone. For more information, click HERE

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
    • Tap the APN field
    • Enter:  wholesale
    • Leave the Username and Password blank
  9. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter: wholesale
    • Leave the Username and Password blank
  10. Under MMS:
  11. Press the Home button to save the APN and exit to the main screen.
  12. Restart the phone.
  13. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

NOTE:  While there are no APN settings for Personal Hotspot, as long as tethering is enabled on the account, it should work.

2a. Add Ting Data & MMS APN Settings  - iOS 9 or later


2b. Add Ting Data & MMS APN Settings - iOS 8 or earlier

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular or Mobile Data.
  4. Make sure that 3G Data is enabled.
  5. Tap Cellular Data Network or Mobile Data Network. If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  6. Under CELLULAR DATA/MOBILE DATA NETWORK:
    • Tap the APN field
    • Enter: wholesale
    • Leave the Username and Password blank
  7. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter: wholesale
    • Leave Username and Password blank
  8. Under MMS:
  9. Under PERSONAL HOTSPOT:
    • Tap the APN field
    • Enter: wholesale
  10. Tap the back icon on the top left of the screen until you're back on the main Settings screen in order to save the APN settings.
  11. Press the Home button to exit to the main screen.
  12. Restart the phone.
  13. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.
2b. Add Ting Data & MMS APN Settings - iOS 8 or earlier

 

 

MMS Messaging Support

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.

 

Have more questions? Submit a request

Comments

  • Avatar
    Jeton Bacaj

    Adding the above does nothing.  iPhone 6 with latest iOS 8.x running.

    Actually, an (unrelated?) issue I came across was when I attempted to activate LTE from 3G, and got this prompt;

     

    "Enable LTE?

    This cellular network has not been certified by the carrier for LTE on iPhone.  Battery life, calls, text messages, voicemail, and cellular data may be affected."

     

    What gives?

     

    PS: I have a screenshot of the above error, but for some reason, I cannot attach it to this thread.

  • Avatar
    Jeton Bacaj

    PS: Here is the screenshot I was referring to above; http://imgur.com/WnGz3As

  • Avatar
    Ting Help

    Hi there Jeton! We haven't quite launched the GSM network yet.  Please keep an eye on your email - we'll absolutely let you know when it's time to activate.

  • Avatar
    Jeton Bacaj

    Hey Wendy,

    Just trying to be a good sport and report back what I am seeing so far. ;-)

    With iPhones in the past, Cupertino had to bless the LTE network so that it wouldn't be blocked by them (see; http://bgr.com/2014/01/29/iphone-4g-lte-network-blocking/), so who knows, maybe that is the manifestation here that Ting might want to contact the fruit company.

     

    Looking forward to being able to use Ting GSM. :-)

  • Avatar
    Ting Help

    Thanks for that, Jeton.  Us too!!

  • Avatar
    Ben Woodman

    Hey Isabel,

    You might want to update this page so that it gives instructions for activating iPhone 6's on Ting CDMA since that can now happen.

  • Avatar
    Isabel M

    Hi Ben,

    The update has been made.

  • Avatar
    Wayne Harris

    9.  Press the Home button to save the APN and exit to the main screen.

    10.  Restart the phone.

    Need to move off the field after entering wholesale.  Otherwise data entry lost and must be re-entered

  • Avatar
    Vincenzo Scorziello

    Works Great for iPhone6+ model A1522. This is actually a verizon model that has been unlocked. Every thing works flawlessly.

     

  • Avatar
    Steven Xu

    Thanks for these instructions. I have tried GSM activation on my iPhone 6 and cannot seem to connect to anything via 4G LTE.

    Are we expecting at this point for the GSM beta to have LTE? I understand it says here for reference only; should I expect it to work or wait until beta ends and try again?

  • Avatar
    Kyra Longford

    Hi Steven, we are in the early stages of the GSM beta but I'd suggest giving us a shout at help@ting.com or by phone so we can look into this for you.

  • Avatar
    Vincenzo Scorziello

    So I recently activated my iPhone 6+ and I wanted to point out that you will not see the cellular data option unless you have a gsm sim in the phone. When I first went to activate the phone I couldn't find those options with the sprint sim inserted.

  • Avatar
    Christopher Snowhill

    I just filed an email with the help address, since I'm getting that notice on my GSM iPhone 6+, and it's only connecting to the 3G/GSM network. I was getting two dots of service with my previous carrier, T-Mobile post paid. I think it did show 4G, which was probably the HSDPA+ part of the network.

  • Avatar
    Guill Munoz

    I just sent an email to the help address as well.  I have been a Ting customerr for two days, formerly a long term customer of  T-Mobile LTE, living in an area where LTE is prevalent - Silicon Valley.  The compatibility tool with my IMEI number reported I would get LTE coverage - as expected.  All I am getting is 3G and NOTHING on LTE.  When I switch from 3g to LTE I get the same warning listed above.

    You can't advertise LTE to new customers if you don't really have it, sets the wrong expectations and creates unhappy customers from day one.. What is the status of this issue please?

  • Avatar
    Guill Munoz

    After sending the trouble report to Ting, I received a reply recommending a factory reset on my iPhone 6+, which was not the right answer.  With additional research on the Apple forums, I found the following recommendation, which RESOLVED the LTE issue on the spot.  Don't skip the reboot with Power and Home button, just hold both for a few seconds and the phone will reboot on its own.  LTE is working fine now.  Good luck

    1. Turn off LTE.
    2. Reset Network Setting.
    3. It will reboot on it's  own.
    4. reboot again with power and home button..
    5. go the Settings->Cellular->Enable LTE and select voice & data.
    6. wait 5 minutes and reboot.

     

  • Avatar
    NK Shapiro

    Guill, those directions are a little confusing.

  • Avatar
    John Sixsmith
    Good Ting help guide ... fixed my MMS picture messaging problem. Previously couldn't send or receive pics from Android phones but now I can. Thanks.
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