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GSM Android APN setup guide

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Last updated by Jeannette Waud

Need help getting the data up and running on your Android device? You're in the right place!

This guide has everything you will need to help you set up the data, MMS (picture/video/group messaging) and the tethering (personal hotspot). 

If you haven't already activated your GSM sim card, check out our official Ting activation guide

If you know what you need, jump to the section with the links below:

Before you begin entering the APN (access point name) settings listed in this guide, please do the following:

  1. Check that your GSM SIM card has been properly inserted into your device
  2. Make sure that your GSM SIM card is active and a test call was placed successfully
  3. Ensure that your mobile/cellular data setting is switched to ON
  4. Reset your APN settings to default
  5. Check that the APN profile has the option for IPv4/IPv6 (see below)

Start by tapping on either the + or Add option, usually located in the upper right-hand corner of the screen. Check the fields for the 'APN Protocol' and the 'APN Roaming Protocol' to see if the option 'IPv4/IPv6' is present. If so, you will only have to create one APN profile, as listed below. If not, please proceed to the steps for creating two APN profiles.

Note: If you accidentally exit the APN profile screen, you can find your way back by going into the settings and following steps 1 - 4 listed below in the 'Reset APN settings to default' section. 

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Reset APN settings to default

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Tap Mobile or Cellular networks
  4. Tap Access Point Names
  5. Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner)
  6. Tap Reset to default    
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One APN profile

Ting Data and Ting MMS APN (IPv4/IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings as follows:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon 
  4. Tap Save  
  5. Select Ting Data as your APN
  6. Restart your device 
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Two APN profiles

Ting Data APN (IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  3. Tap the Menu icon
  4. Tap Save  
  5. Select Ting Data as your APN
  6. Restart your device

Ting MMS APN (IPv4)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  3. Tap the Menu icon
  4. Tap Save
  5. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  6. Restart your device 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting

If you have any trouble with activation, voice, SMS, data or MMS services, here are some troubleshooting guides to help you:

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Have more questions? Submit a request

Comments

  • Avatar
    Terry Greenlaw

    When I deleted the MCC and MNC values (steps 8 and 9), I was unable to save the profile. It said a 3 digit value is required for MCC.

  • Avatar
    Peter Rudy

    Isabel: are you sure about steps 8 and 9? I think you have to list the mobile network codes and country codes, which for the gsm network operator that cannot be named is MCC = 310 and MNC = 260. MVNOS use the codes of their parent. Those numbers also auto populate on a TMO branded phone with Ting Sim when you create a new APN

  • Avatar
    John Armstrong

    I also deleted MCC and MNC values and was unable to save.  So I tried again and SKIPPED step 8 and 9. Everything is working fine so far.

  • Avatar
    Aaron Reiser

    Concurring with the above thread. Android required the MCC, so I entered MCC = 310 and MNC = 260 per Peter's advice.

  • Avatar
    Clay Whitenack

    I also could not continue with blank MCC and MNC values (Nexus 5).  I entered the values Peter listed and it seems to work (I was able to access data at least).

  • Avatar
    Chris Tom

    I'm happy to say that my unlocked AT&T branded Samsung Tab 3 is working fine with these settings so long as I use 310 and 260 here in Austin. 

  • Avatar
    Peter Rudy

    Glad it's working. The MCC and MNC are critical and always used together. The mobile country code id'S the country where the network is located. The U.S. Was assigned 310 to 316 by the UN, I think, 99% of the USA networks use 310 and few use 311. The next number is the mobile network code. There are hundreds of network numbers, but most are outdated due to mergers, takeovers, consolidations. You can find master lists of US MNCs on the web. It reads like the history of mobile growth with small operators being acquired by the big four.

    Bottom line, the codes are fixed for the particular network carrier and are not device dependent or location dependent within the USA. 310/260 is the code for the gsm network supplier to Ting

  • Avatar
    Yung Kim

    I had the same problem on deleting the MCC and MNC values - numerical values are required on both a Nexus 5 and an HTC One M7. Confirmed the settings from what I wrote down and compared that to Peter's values. All is good at this point.

  • Avatar
    Isabel M

    Thanks for the feedback everyone--sorry it took so long to get this updated. Steps 8 and 9 have been updated.

  • Avatar
    Alexei Nunez

    Everything worked flawlessly with my OnePlus One! Ting is awesome!

  • Avatar
    Susan Schoonderwoerd

    Under my APNs tab LTE-Verizon Internet is displaying in gray and i am also unable to select the + button because it is grayed out

  • Avatar
    Erik Brandt

    My Amazon Fire phone has only an APN protocol(no roaming protocol) and it defaulted to IPv4 and it is not editable.  I have no idea what that means but I can send and receive phone calls and I have data connectivity that is too weak at my house to actually use.  It says I have 3 bars of 3G but I can't connect.  Does this beta test support 4G and/or will there be 4G connectivity in the official roll out?

  • Avatar
    Peter Rudy

    Susan, Erik: have you rebooted after you have a fully activated ting gsm Siim on a fully activated ting account? Generally, a grayed out APN means it's locked to a carrier. Same with an APN that is not editable. Roaming protocol is not important. The beta uses the full TMO lte 4g network at full speed. Sounds like a phone issue. The fire phone is an ATT phone, perhaps there are band issues. Did you run the IMEI ting checker? You may simply be in a crummy coverage area for TMO. I would contact ting CS by phone on Monday.

  • Avatar
    Erik Brandt

    I have an unlocked GSM fire phone that has never been activated on another carrier.  Is there a way to check the GSM beta coverage?

  • Avatar
    Peter Rudy

    Erik, you are posting in the wrong forum. You should look at the GSM Beta forum. Everything you need to know is in the threads dealing with gsm. I explained above, there is no special beta coverage, it's the bog standard coverage map used on the t mobile website.

  • Avatar
    Benjamin Whitley

    If anyone else had a problem finding the "Access Point Names" menu on their Nexus 5 or other CDMA/GSM phone, I had to enter *#*#4636#*#* on the dialer to bring up a hidden menu, Go to "Phone Information". Scroll down to "Set preferred network type:" to one that has "GSM" in it. I chose "GSM/CDMA auto (PRL) and it got switch to another that is probably more appropriate.

    The "Acces Point Names" menu should now be available.

  • Avatar
    Venkatesh Ramamoorthy

    When I activated my HTC Inspire phone on the GSM Beta account, I experienced a problem. In the "APN Type", I was supposed to enter "default,admin,fota,mms,supl,hipri,internet,dun". However, the moment I enter "fota", the "Menu->Save" button disappears and I cannot save the text. Even if I entered "fot", I was able to save the same! I could enter the entire string except "fota" and was able to save! I even inserted "Fota" between "admin" and "mms" and was able to save the settings.

    Customer support informed me on their chat that the case and order was important. Now this is a problem for me. I had just moved out of my AT&T subscription to Ting Beta...!!

    Undeterred, and along with the string "default,admin,fota,mms,supl,hipri,internet,dun" now saved, I dialed into the cellphone from my landline.

    To my delight it worked!

    Next, I sent a text message to the support technician on her cellphone and sure enough, she received the same. And she responded by text which I received in my Messages. So incoming and outgoing text messages also worked.

    On the support technician's advise, I tested the data by searching on Google. And sure enough, I got the search results.

    I even dialed out to my landline from the cell and this worked as well. Meaning, incoming and outgoing calls are working.

    According to support, I have pretty much everything covered and am good to go.

    For the information of those having the old HTC Inspiron (2011 edition), if "fota" does not get saved, try "Fota". It has worked for me.

    The customer support has been just awesome, they really worked with me. I'm so glad to have made the switch!

  • Avatar
    Venkatesh Ramamoorthy

    Correction. My saved APN type in the settings is"default,admin,Fota,mms,supl,hipri,internet,dun".

  • Avatar
    Mark Morel

    Samsung SGH-I827 

    I have the Beta GSM email authorization and the SIM card I purchased from Ting. I followed the steps to set up a new APN and got through name (Ting), APN (wholesale), APN type (checkbox for internet/MMS), MMSC (  http://wholesale.mmsmvno.com/mms/wapenc), MCC (310), MNC (260). However, there is no menu item for either APN protocol, or APN roaming protocol. Without entering those, I pressed "Save", but the APN did not save.

    Any thoughts?  Thanks.

  • Avatar
    Peter Rudy

    Mark, is the phone fully activated on Ting? And did you do a reboot. APN not needed for voice or text. Often the APN is locked to the prior network until the phone is registered on the new (ting) network. I could not change APN for a day after activating. Do not worry about missing menu items.

  • Avatar
    Mark Morel

    Yes, the phone is fully activated according to the status on Ting device page.  However, something new is that with this SIM card, when it boots up a screen comes up that says "Enter Network Lock Control Key", which it never did w/the ATT SIM card in it.   I've tried "Dismiss" to bypass it and I've also tried entering the "PUK Code" on the back of the Ting SIM card carrier (credit card type holder for Ting SIM card).  Neither worked.  So, I can't save the APN and it doesn't connect to the network either.  Thanks for any insight!  

  • Avatar
    Peter Rudy

    Ting does not activate gsm phones, only the sim. I am far from an expert, but it appears your phone is still SIM locked to ATT. Did you get ATT to unlock the phone for you ? Only unlocked ATT phones will work on ting/gsm-T-Mobile. ATT should give you the code. Call ATT CS.

  • Avatar
    Peter Rudy

    PS. Mark, the reason why this never happened with a ATT sim, is because the phone is locked to ATT and was happy seeing an ATT sim. It does not recognize a non ATT sim and is asking for the code to unlock.

  • Avatar
    Mark Morel

    Ah!  You nailed it!  I thought the thing was unlocked as it was a prepaid "GoPhone".....but apparently it was locked.  Unlock request has been submitted.  Thanks for your help!

  • Avatar
    Peter Rudy

    Super Mark. Neither ting nor any cellular company can tell if a phone is sim locked or unlocked. No magic checker like the IMEI checker for stolen or blacklisted. You got to do it the way you did, put in a sim and see what the phone does. Good luck.

  • Avatar
    Mark Morel

    And we're good to go!  Got a little run around getting it unlocked, but now it is and it is working fine.  Thank you Peter for your help!  - Mark

  • Avatar
    Dave Wonders

    I've got a OnePlus One and when I put in the APN settings and hit "save", it doesn't show up... am I doing something wrong or do I need to change a setting?

  • Avatar
    Jason Southwell

    I could not get the device to save my apn with these settings (Xperia Z3 Tablet Compact).  I would hit save and nothing would appear in the list.  I ended up having to save with just the Name and APN set. Ting then showed in the list.  I went in to the saved item and filled in the rest of the information and saved it again. The item was still in the list.  I rebooted and have LTE signal and an active data connection.

    When I go back into view the APN settings, only the original two settings show, so I have no idea if I have the correct APNType etc and it's not visible, or if I'm running without it.

    But the data is fast and functional at the moment.

  • Avatar
    Frank H McKinnis III

    I have a Moto 2nd gen which we ported over last night. Except for a small hiccup with the pin number, transfer was successful. Later, i attemped to set up data services - followed the instructions above to a "t" without luck. When I attempt to access internet via browser, I receive error code ERR_INTERNET_DISCONNECTED. these fields are not populated: proxy, port, username, password, server, mms proxy, mms port, authentication type, mvno type, mvno value. bearer listed as unspecified. APN protocol and roaming protocal are set at ipv4/ipv6. I've called the help desk and have unable to resolve. they suggested i wait till the full rollout. anyone got any suggestions? thank you in advance for your thoughts and assistance

  • Avatar
    Erik Johnson

    These instructions need to be updated for Android 5.0, the menus in these instructions do not exist.