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GSM Android APN setup guide

Last updated by Jeannette Waud

Need help getting the data up and running on your Android device? You're in the right place!

This guide has everything you will need to help you set up the data, MMS (picture/video/group messaging) and the tethering (personal hotspot). 

If you haven't already activated your GSM sim card, check out our official Ting activation guide

If you know what you need, jump to the section with the links below:

Before you begin entering the APN (access point name) settings listed in this guide, please do the following:

  1. Check that your GSM SIM card has been properly inserted into your device
  2. Make sure that your GSM SIM card is active and a test call was placed successfully
  3. Ensure that your mobile/cellular data setting is switched to ON
  4. Reset your APN settings to default
  5. Check that the APN profile has the option for IPv4/IPv6 (see below)

Start by tapping on either the + or Add option, usually located in the upper right-hand corner of the screen. Check the fields for the 'APN Protocol' and the 'APN Roaming Protocol' to see if the option 'IPv4/IPv6' is present. If so, you will only have to create one APN profile, as listed below. If not, please proceed to the steps for creating two APN profiles.

Note: If you accidentally exit the APN profile screen, you can find your way back by going into the settings and following steps 1 - 4 listed below in the 'Reset APN settings to default' section. 

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Reset APN settings to default

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Tap Mobile or Cellular networks
  4. Tap Access Point Names
  5. Tap the Menu icon (3 vertical dots or 'More,' usually in the top right corner)
  6. Tap Reset to default    
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One APN profile

Ting Data and Ting MMS APN (IPv4/IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings as follows:
    • Name: Ting Data
    • APN: wholesale
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon 
  4. Tap Save  
  5. Select Ting Data as your APN
  6. Restart your device 
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Two APN profiles

Ting Data APN (IPv6)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check only the boxes that correspond with the values listed above (Ex: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  3. Tap the Menu icon
  4. Tap Save  
  5. Select Ting Data as your APN
  6. Restart your device

Ting MMS APN (IPv4)

  1. Add a new APN (look for 'Add' or a + icon, usually in the top right corner)
  2. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • APN type: mms
      • If there is a free-form field, enter the above exactly as written without spaces
      • If there is a series of checkboxes, check mms only
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  3. Tap the Menu icon
  4. Tap Save
  5. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  6. Restart your device 

Once your APN profiles are set, test your mobile data connection to ensure you are online.

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Troubleshooting

If you have any trouble with activation, voice, SMS, data or MMS services, here are some troubleshooting guides to help you:

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