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GSM iOS APN Settings

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Last updated by Allan B

The following steps will help you get your GSM device up and running with Ting.

NOTE:  Currently These steps only apply to devices running iOS 9 or earlier. Wi-Fi calling and visual voicemail are not available for devices running older versions of iOS. If you are running a device that can run iOS 10 or up, make sure that you have updated to the latest version of iOS.

 

1. Reset APN to Default

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

2. Add Ting Data & MMS APN Settings

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
  9. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  10. Under MMS:
  11. Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):
    • Tap the APN field
    • Enter wholesale
  12. Press the Home button to exit to the main screen.
  13. Press the power button and slide to power off your iPhone
  14. Turn your iPhone on and wait for it to find the Ting network--this may take a minute or so
  15. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

 

MMS Messaging Support for iOS 9 and older

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.

**If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

Have more questions? Submit a request

Comments

  • Avatar
    Janet Carson

    Regarding step (9), I found when I restarted the phone, I was still in that menu.  Perhaps [back] [back] [Home] would be better?  Otherwise, everything worked swimmingly.

  • Avatar
    Mark McGowan

    This worked great.  Thank you!

  • Avatar
    Craig Volpe

    Not all the same settings showed up when activating my Verizon iPad Mini 2

  • Avatar
    Hitesh Patel

    do you need to do this, if the ting network comes up automatically? I just inserted the sim card in my iphone4 and it picked up the ting network automatically.

  • Avatar
    Bruce Osborne

    The APNs need to be set for data , MMS and hotspot features to work properly.

  • Avatar
    Scott Lee

    I did BYOD for an ATT iPhone 5c, the device was brought over successfully, but when I put in the Ting GSM SIM that I just got in the mail from you guys, I get a message on the phone saying "SIM Not Valid" and it wont let me out of that screen to do Step 1.  Any ideas what went wrong? 

  • Avatar
    Bruce Osborne

    Are you sure the phone has been unlocked by AT&T?

  • Avatar
    Janet Carson

    Scott - after AT&T sends you the unlock notice, you will need to do the backup/wipe/restore process.  Upon restore, you will then see a message indicating the phone is unlocked.

    And, for completeness, there are also the "obvious" things: check the SIM number you type into Ting is valid, it's inserted correctly, you've received the beta email (e.g., when I received my SIM, there was a wait of about a week for things to percolate through the system.)

  • Avatar
    Scott Lee

    Thanks guys!  When I put the IMEI in for BYOD and it worked, I assumed that it was already unlocked.  I am unlocking it now.  Do you guys know if I will have problems unlocking it since I already BYOD'd the device?

    If anyone else needs to unlock a phone from ATT, just go here and submit an unlock request online: https://www.att.com/deviceunlock/#/

  • Avatar
    Scott Lee

    O boy.. when I went to check on the ATT device unlock status, now it says that it has been denied because "You haven’t fulfilled your service contract.".  Did I just shoot myself in the foot because I BYOD'd the device before I unlocked it from ATT?  So I called ATT to unlock it hoping that I could get further or at least get more info, but they said that they would need the phone number or account number of the device, which I don't have.. and I doubt the seller has since either since the seller sells tons of stuff.  

    I guess this is my fault, but I wish the BYOD would somehow detect if the phone was unlocked or not.  If anyone has any info that can help me out please let me know, thanks!

  • Avatar
    Bruce Osborne

    AT&T should at least be able to tell you what they think you owe and the account number associated with that amount.

  • Avatar
    Craig Volpe

    Just an update that Ting informed me that iPads don't support SMS or MMS and that's why the MMS field wasn't showing up.

  • Avatar
    maribel bardales

    Scott, i am having the exact same issue, It is absolutely absurd that i have had to wait so damn long to set up a phone.Let us know what happened with AT&T

  • Avatar
    Scott Lee

    I was never able to unlock the phone because I got a message saying "Unfortunately, your unlock request was denied because You haven’t fulfilled your service contract." So it's not going to work for me : (.  

    I am just going to get a Sprint CDMA phone and do BYOD that way.  and my GSM SIM, well.. I guess I'll just throw it away. Hope you have better results than me.

  • Avatar
    Maureen Laxpati

    Yay! We are tinged! Ready to save over 2/3 of what version was charging us.

  • Avatar
    Jay W

    I just activated an att unlocked iphone 5s, the tutorial worked, with one flaw.

    After the step 9, after the phone reboot, the last two APN settings were lost. (The APN field for MMS and Personal were lost)

    I re-entered the wholesale under the MMS and Personal, then use the "back" button on the top left corner, this saved the fields.

  • Avatar
    Bruce Osborne

    Jay,

    Do the settings now survive a reboot? If not, there may be something strange with your phone. I had to reimage my iPad due to a corrupt OS, so I assume something similar could occur on an iPhone.

  • Avatar
    Jay W

    Yeah it strangely survived after the time I used the Back instead of Home. The Home saved the first two field but the last two APN were lost.

    Anyway, it works fine now, just had to re-enter the info for the MMS and Personal Hotspot fields.

     

    I received the iphone as a non-unlocked phone, so I requested an unlock from att, got the confirmation email instantly, so I checked the request status, it said completed, so I hooked it up to the computer, iTunes recognize it, after a restore, it said successfully unlocked.  I then set up the phone, signed in with iCloud, and then just for the sake of testing I sent the erase command from iCound on my computer... After the erase was where I started to go through the setup as new phone again and the activation.

  • Avatar
    Isabel M

    Jay,

    The article has been updated to include the "back" step now. Thanks for posting.

  • Avatar
    Aaron King

    I BYOD'd my Iphone 4 to Straight Talk before and now I'm leaving Straight Talk to come to Ting, but my phone is locked with Straight Talk and they refuse to unlock it and claim they have no idea how.  Any suggestions?

    I've tried factory resetting, but during the process it asks for me to insert a "valid" SIM card, and Ting is not yet a "valid" SIM card.

  • Avatar
    Bruce Osborne

    Aaron,

    Here is Straight Talk's unlocking policy. http://sale.straighttalk.com/unlocking-policy.html

    According to that, since you are a current or former Straight Talk customer. you just need to provide them the IMEI number of the phone when you request it to be unlocked.

     

  • Avatar
    Bonnie Wertheim

    How do I know if this worked? The settings I changed, per instructions, are correct, although I could not find a "save" button in settings. What am I trying to accomplish? My phone still says T Mobile is my carrier, not Ting. My phone DOES, however, work; but it worked before you sent these instructions to "complete activation." I'm confused!

  • Avatar
    Bruce Osborne

    Bonnie,

    Are you sure you have a Ting GSM SIM in your phone? It sounds like it has the T-Mobile one, Our phones showed Ting as the carrier as soon as we installed the SIM.

    You may need to call, email, or chat with Ting support for further troubleshooting.

  • Avatar
    Curtis Klope

    I just activated an unlocked AT&T iPhone 5.  I put in all these settings, but yet I only seem to be able to get 3G or E connection.  When I change the Data setting to LTE, it gives me a prompt saying something about it not being certified on this network, but when I tell it to turn on anyways, it only says 3G still.  I'm supposed to have LTE where I am, though.  Thoughts?

  • Avatar
    Bruce Osborne

    Curtis,

    You likely have the iPhone 5 GSM model A1429 which does not support the LTE band 4 primarily used by Ting. The GSM model A1428 supports those bands.

    T-Mobile was late in carrying the iPhone 5 so there was a separate model to work on their network.

  • Avatar
    Bruce Osborne

    SeeVhttps://support.apple.com/kb/SP655?locale=en_US

    and https://help.ting.com/entries/105240696-Can-I-Bring-My-GSM-Device-to-Ting-Compatibility-and-Unlocking-Guide

    for comparison.

  • Avatar
    Curtis Klope

    Bruce - Thanks for the response.  I did check the device before I unlocked it and brought it to Ting, and it said it would work.  I just double checked and it is the A1428 model.

  • Avatar
    Isabel M

    Hi Curtis,

    Sorry about the late response. The following steps have worked for some customers having trouble accessing LTE data:

    1. Disable LTE data Settings > Cellular > Voice & Data > Select 2G data
    2. Reset Network Settings Settings > General > Reset > Reset Network Settings
    3. Wait for restart
    4. Reboot phone by holding down power and home buttons
    5. Enable LTE data Settings > Cellular > Voice & Data > Select LTE
    6. Wait about 5 minutes and then restart the phone (just power button)

    Let me know if that helps.

  • Avatar
    Curtis Klope

    @Isabel - thanks for the tips! I tried that, and it doesn't seem to have helped. It actually seems to only be able to get an E (2G?) signal when I do that. I have to switch it back to 3G to not get a terrible signal. Hmmm...

  • Avatar
    Isabel M

    Hi Curtis,

    Take a look in your email; we've gone ahead and opened a ticket for you.

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