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GSM iOS APN Settings

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Last updated by Allan B

The following steps will help you get your GSM device up and running with Ting.

NOTE:  Currently Wi-Fi calling and visual voicemail are not available for iOS devices on our GSM network.

 

1. Reset APN to Default

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

2. Add Ting Data & MMS APN Settings

Note: After upgrading the iOS (9 & 10), you may need to re-enter the MMS APN settings for your iPhone. For more information, click HERE

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
  9. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  10. Under MMS:
  11. Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):
    • Tap the APN field
    • Enter wholesale
  12. Press the Home button to exit to the main screen.
  13. Press the power button and slide to power off your iPhone
  14. Turn your iPhone on and wait for it to find the Ting network--this may take a minute or so
  15. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

 

MMS Messaging Support

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.

**If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

Have more questions? Submit a request

Comments

  • Avatar
    Bruce Osborne

    Hey, Isabel

    My wife has a CDMA iPhone 5 that was originally used on Verizon. In Ting GSM, it only gets Edge data, I know the phone cannot do LTE, but it should get HSPA & HSPA+.
    Any ideas?

  • Avatar
    Isabel M

    Bruce,

    I don't see any reason why the phone wouldn't be able to get HSPA/HSPA+ so I've opened a ticket for you. Keep an eye on your email.

  • Avatar
    Craig Volpe

    Edwin,
    This probably won't help, but has your group considered using something like Google Hangouts for group communication? I find it more suited for that kind of thing over MMS.

  • Avatar
    Edwin Cholewa

    Hi Craig, thanks for the input, but I don't see that as a viable solution. For each person I would like to have a group conversation with, I'd have to convince them of getting the same app or service. Which is kind of ridiculous seeing that group MMS has been around for years and has been a standard for every mobile carrier until a few years ago. Also, nobody I know has this issue because they are either with AT&T or Verizon.

  • Avatar
    Edwin Cholewa

    This problem exists with every mobile service that uses MVNO. This includes Ting, TracFone, StraightTalk, etc.

  • Avatar
    Zhe Yang

    Isabel,

    I'm having the same problem as Curtis - not being able to access LTE. I have already set up the APN settings, as well as tried the steps you posted in your May 21 post above, but I'm still stuck at 3G. I am using a new unlocked iPhone 5S (model A1533).

  • Avatar
    Aaron Williams

    "Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads."
    This is unacceptable and needs to be fixed. If I don't hear of a quick solution I am going to have leave Ting. There are a lot of great things about Ting, but I can't accept that this is a problem that can't be fixed. It makes communicating with groups of people impossible, I am sure this is effecting every one of your customers. Please fix it!!
    Thanks.

  • Avatar
    Carrie Carlson

    Just to let you all know, step 9, the Hotspot settings for APN is not there on my two iPhones on iOS 9. I am testing the Hotspot and it is working.

  • Avatar
    Brian McLellan

    Hi Carrie! On iOS 9 the Hotspot APN isn't there any more, so you can skip that step when setting up the APNs. It's only for the older versions of iOS that has that APN.

  • Avatar
    Carrie Carlson

    Ok, thank you Brian. So far,day 2, I am liking Ting.

  • Avatar
    Dawn Kemano

    this worked! Thank you!

  • Avatar
    Matt Dolan

    Love you Guys! new iPhone SE and couldn't get mms to work... and said "I know, Ting will have the answer as I couldn't find it online" sure enough.. resetting the APN after the iOS 10 update worked.
    cheers

  • Avatar
    Hannah Rice

    FYI- I have an iPhone and I have to go through this process every time there's an iOS update. Now that I know to expect to do it, it's not a big deal. But if I don't, I can't receive group texts or text photos to people who don't have iPhones.

  • Avatar
    Eric Keenan

    My daughter's iPhone on iOS 10.2 was not able to send MMS messages or group messages. I did the APN reset, multiple times, to no avail. Message bar said it was connected to Ting LTE. I was frusrated. But then in my trial-and-error, I discovered that my daughter had toggled off the setting in the "cellular data" and disabled mobile data for Safari. Once I toggled mobile data back on for Safari, mms sending worked! I am guessing that messaging and enabling mobile data for Safari are interdependent.

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