Skip navigation

GSM iOS APN settings

Follow

Last updated by Allan B

If you have an iPhone running iOS 9 or earlier, you must manually add these APN settings for data and MMS services to work correctly. Wi-Fi calling and Visual Voicemail are not available for these models.

If you are running an iPhone that can run iOS 10 and up, simply make sure that you have updated to the latest version of iOS and these services should work automatically.

Note: Make sure the carrier reads Ting 28.4 or higher in Settings > General > About

1. Reset APN to Default

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

2. Add Ting Data & MMS APN Settings

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
  9. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  10. Under MMS:
  11. Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):
    • Tap the APN field
    • Enter wholesale
  12. Press the Home button to exit to the main screen.
  13. Press the power button and slide to power off your iPhone
  14. Turn your iPhone on and wait for it to find the Ting network--this may take a minute or so
  15. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

MMS Messaging Support for iOS 9 and older

Picture, video, and group messaging (or MMS messaging) will all work on iOS devices on the GSM network, However, it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.
Have more questions? Submit a request

Comments

  • Avatar
    Bruce Osborne

    Hey, Isabel

    My wife has a CDMA iPhone 5 that was originally used on Verizon. In Ting GSM, it only gets Edge data, I know the phone cannot do LTE, but it should get HSPA & HSPA+.
    Any ideas?

  • Avatar
    Isabel M

    Bruce,

    I don't see any reason why the phone wouldn't be able to get HSPA/HSPA+ so I've opened a ticket for you. Keep an eye on your email.

  • Avatar
    Craig Volpe

    Edwin,
    This probably won't help, but has your group considered using something like Google Hangouts for group communication? I find it more suited for that kind of thing over MMS.

  • Avatar
    Edwin Cholewa

    Hi Craig, thanks for the input, but I don't see that as a viable solution. For each person I would like to have a group conversation with, I'd have to convince them of getting the same app or service. Which is kind of ridiculous seeing that group MMS has been around for years and has been a standard for every mobile carrier until a few years ago. Also, nobody I know has this issue because they are either with AT&T or Verizon.

  • Avatar
    Edwin Cholewa

    This problem exists with every mobile service that uses MVNO. This includes Ting, TracFone, StraightTalk, etc.

  • Avatar
    Zhe Yang

    Isabel,

    I'm having the same problem as Curtis - not being able to access LTE. I have already set up the APN settings, as well as tried the steps you posted in your May 21 post above, but I'm still stuck at 3G. I am using a new unlocked iPhone 5S (model A1533).

  • Avatar
    Aaron Williams

    "Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads."
    This is unacceptable and needs to be fixed. If I don't hear of a quick solution I am going to have leave Ting. There are a lot of great things about Ting, but I can't accept that this is a problem that can't be fixed. It makes communicating with groups of people impossible, I am sure this is effecting every one of your customers. Please fix it!!
    Thanks.

  • Avatar
    Carrie Carlson

    Just to let you all know, step 9, the Hotspot settings for APN is not there on my two iPhones on iOS 9. I am testing the Hotspot and it is working.

  • Avatar
    Brian McLellan

    Hi Carrie! On iOS 9 the Hotspot APN isn't there any more, so you can skip that step when setting up the APNs. It's only for the older versions of iOS that has that APN.

  • Avatar
    Carrie Carlson

    Ok, thank you Brian. So far,day 2, I am liking Ting.

  • Avatar
    Dawn Kemano
    Edited by Dawn Kemano
  • Avatar
    Matt Dolan

    Love you Guys! new iPhone SE and couldn't get mms to work... and said "I know, Ting will have the answer as I couldn't find it online" sure enough.. resetting the APN after the iOS 10 update worked.
    cheers

  • Avatar
    Hannah Rice

    FYI- I have an iPhone and I have to go through this process every time there's an iOS update. Now that I know to expect to do it, it's not a big deal. But if I don't, I can't receive group texts or text photos to people who don't have iPhones.

  • Avatar
    Eric Keenan

    My daughter's iPhone on iOS 10.2 was not able to send MMS messages or group messages. I did the APN reset, multiple times, to no avail. Message bar said it was connected to Ting LTE. I was frusrated. But then in my trial-and-error, I discovered that my daughter had toggled off the setting in the "cellular data" and disabled mobile data for Safari. Once I toggled mobile data back on for Safari, mms sending worked! I am guessing that messaging and enabling mobile data for Safari are interdependent.

  • Avatar
    Charles Burton

    followed all the directions and steps. Not able to connect to internet. shows ting in the top left corner w/ 3 bars

  • Avatar
    Stefanie Cannon

    Activating a iPhone 7 plus that I purchased from Ting. I had service with Ting and wanted to keep thee same number on the new phone. I'm going through the activation process and I do not see the Cellular Data Network option and it says if you do not see this option then to contact the previous carrier. My only carrier is Ting and this is a new phone purchased through you....so what do I do? I think activation should be easier than this. It says I have Ting LTE and I have a couple bars, I have called people successfully and they have called me successfully so I'm not sure what is wrong.

  • Avatar
    R. Bryce Wong

    Hi Stefanie,

    You'll only need to do those steps if you are running iOS 9 or lower. The iPhone 7 Plus from Ting will have it all automatically set up for you as it should come with iOS 10. So nothing is wrong except that we should probably make the note at the top of this article a little clearer.

  • Avatar
    Stefanie Cannon

    okay.....thank you ....everything seems to be working fine!

  • Avatar
    Dan Martin

    I wish to use my Sim card currently on my old iPhone with the number 303-517-2861 in my iPad Mini for a cellular connection but not as a phone.In General, the Cellular Data Number (172084538729) from AT&T and the IMEI of 351978060312453 from AT&T still appears. Further, the iPad mini under CARRIERS shows Ting five times but does not show the expected Ting 28.4 or higher. At first, I thought that perhaps the iPad was still locked from AT&T, but a saved chat session from AT&T says: "Reference Number: 744034865927706584
    DATE/TIME: 2016-08-29 14:59:48
    Your chat transcript:
    PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.
    AT&T : Hello! Thanks for choosing AT&T Chat.
    Michelle : Thank you for your patience and reaching out to AT&T Chat! My name is Michelle and I will be assisting you today : )
    Michelle : Hi Dan! What can I help you with today?
    Dan W : Hi Michelle,
    I have an iPad Air and and an iPad Mini associated with AT&T account. I wish to unlock those two machines, but when I follow the unlock procedure, this is my response.
    xxxxxxxxxxxxxxx The IMEI entered does not appear to be an AT&T wireless phone or tablet
    xxxxxxxxxxxxxxx The IMEI entered does not appear to be an AT&T wireless phone or tablet

    Further, there are two mobile numbers associated with the two devices provided by AT&T. I need to know how I can discontinue those two numbers and if there is any early termination fee for discontinuing the numbers.

    7203781384 is a mobile number provided by AT&T with an area code in CO
    7203838243 is a mobile number provided by AT&T with an area code in CO

    Michelle : I see that you are trying to unlock your iPads correct?
    Michelle : iPad's are already unlocked and you don't need to submit an unlock request to use on another carrier. :)
    Dan W : Sort of – when I attempted to do this I am told that the devices are not part of AT&T so you have confirmed that – thanks, the other part is in regard to the telephone numbers associated with those two devices – how do I disconnect them and stop paying for them?
    Michelle : I can cancel the lines for you if you like. :)
    Dan W : Michelle, that would be great – thank you
    Michelle : My pleasure! let me go ahead and cancel those two lines for you.
    Michelle : When would you like that effective?
    Dan W : Let us do that tomorrow.
    Michelle : Sure thing!
    Michelle : All set Dan!
    Dan W : Michelle, thank you for your help and have a great rest of the day.
    Michelle : You are very welcome!
    Michelle : Do you have any other questions or concerns today?
    Dan W : I believe you have taken care of all of my issues – thanks again and goodbye
    Michelle : Dan- I am so glad we got you all taken care of today, and thank you so much for chatting with me! Have a fantastic week! :) ~Michelle ^.^~

  • Avatar
    Mitch Surprenant

    Hey Dan,

    We may need to check your account to see if there's something blocking activation of those iPads on our side. Send an email to help@ting.com and we'd be happy to take a look at that for you.

  • Avatar
    Dave Mackersie

    My phone was missing the "Cellular Network Data" option, but by using http://unlockit.co.nz/ in the Safari browser, I was able to download and configure the Ting APN settings. You might mention this option for other customers.

  • Avatar
    Mitch Surprenant

    Thanks, Dave! It looks like that website might install a settings profile. While we don't recommend everyone setting their GSM APN settings this way, we're glad it works!

    Setting your APN this way would result in no data if a CDMA iOS device used them, and it would take a while for us to troubleshoot the problem, as it's uncommon to look at settings profiles for data connection issues.

    Apple should send the proper APN settings when you insert the GSM SIM card and connect to a WiFi connection during setup of the iPhone.