GSM iOS APN settings

If you have an iPhone running iOS 9 or earlier, you must manually add these APN settings for data and MMS services to work correctly. Wi-Fi calling and Visual Voicemail are not available for these models.

If you are running an iPhone that can run iOS 10 and up, simply make sure that you have updated to the latest version of iOS and these services should work automatically.

Note: Make sure the carrier reads Ting 28.4 or higher in Settings > General > About

1. Reset APN to Default

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/ Cellular Data Network. **Note: If this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

2. Add Ting Data & MMS APN Settings

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  10. Under MMS:
  11. Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):
    • Tap the APN field
    • Enter wholesale
  12. Press the Home button to exit to the main screen.
  13. Press the power button and slide to power off your iPhone
  14. Turn your iPhone on and wait for it to find the Ting network--this may take a minute or so
  15. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

MMS Messaging Support for iOS 9 and older

Picture, video, and group messaging (or MMS messaging) will all work on iOS devices on the GSM network, However, it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.
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